Client Account Manager (Remote)

Our Opportunity:

The Client Account Manager serves as a primary point of contact for assigned clients and is responsible for client retention and satisfaction through engagement and utilization of AspenHR products and services. This role is part of a service team delivering high touch, white glove service to clients and worksite employees.  The individual works hands-on and cross functionally to ensure all AspenHR services meet and exceed client expectations.

What You'll Do:

• Develop strong relationships with assigned clients by serving as a trusted advisor on all aspects of Aspen service. Instill confidence and trust through timely/accurate responses and following through on commitments.
• Recommend Aspen products and services as appropriate to improve clients' business processes and support business objectives. Proactively identify needs through regular meetings and outreach.
• Serve as the clients' primary point of contact for all Aspen needs related to HR, payroll, tax, workers compensation and benefits.  Respond to all inquiries within our SLAs and bring items to resolution efficiently. Work cross-functionally with subject matter experts when appropriate and provide clients regular updates on progress.
• Serve as a subject matter expert on the features and functions of our HRIS platform. Support clients in automating and streamlining processes, fully leveraging the HRIS capabilities. Train client users on functionality, assist in navigation and respond to their requests/inquiries.
• Facilitate the administration of HR transactions in the HRIS platform including new hire onboarding, status changes, leaves of absence and terminations. Coordinate with team members in Payroll and Benefits as situations dictate. Ensure compliance with federal and state laws is maintained in all processes.
• Maintain the HRIS platform for assigned clients such as job titles, department/divisions, worksite locations, client and employee user accounts and document management.
• Responsible for keeping clients informed of new products/services, operational process changes, and federal/state employment laws through monthly newsletters and routine communications.
• Partner with the Benefits team to support clients' annual benefit renewal process from presenting plan rates/options, obtaining contribution decisions and coordinating employee enrollment period.

What You'll Bring:

• You have a passion for service and relentless drive to exceed expectations
• You can manage multiple clients, priorities and projects without sacrificing quality and service delivery.
• You thrive in a high volume, fast-paced and dynamic environment.
• You're diligent and focused on details, particularly with communication, follow-up and documentation.
• You are tech-savvy and able to learn new programs quickly but you already have strong proficiency in Microsoft programs and a variety of HRIS platforms.

Other Requirements:

• Bachelor's degree, or equivalent combination of education and experience; preferably a degree in business, management/leadership, or human resources.
• Minimum two years of generalist human resources experience with knowledge of benefits, payroll and HR compliance.
• Multi-Client Account management experience preferred; preferably in HR or financial services industry
• PEO/ASO experience a plus

What Aspen Brings:

• Committed and supportive team members with a passion for client service
• Fast-growing company with opportunity to make your mark
• Fully remote environment
• Generous benefits to address mental, physical and financial health
• Flexible and generous time off

NOTE: This position is a remote/work-from-home role.