Client Account Manager (Ecommerce/Fulfillment)

Seeking on site INNOVATIVE leaders to advance our Customer/Client Services team because our portfolio is growing.

Are you looking for:

· An exciting and rewarding position in the eCommerce industry?

· A company who VALUES it's employees and provides a supportive team oriented environment?

· Positions that offer valuable experience, skills training and opportunities for growth in the quickly expanding fulfillment industry?

· Competitive wages, comprehensive benefits and overtime pay to enhance & grow your income?

· Wait, you also like the idea of end of year Bonuses too?

AMS is looking for great people to join our team!!

AMS delivers world class fulfillment, distribution and customer service to major brands across the globe. In January of 2020, AMS Fulfillment is a national bi-coastal leader in the fulfillment industry. Our strategic fulfillment locations, totaling over 800,000 sq ft, are based in Pennsylvania, Delaware and Southern California enabling 2 day ground delivery to over 90% of the US population.

Job Summary:

The Client Account Executive Position is responsible for delivering exceptional customer account service for all commercial/retail clients by effectively managing contractual processes and procedures.

Essential Job Functions:

• Project Manage the Client Transition Process when new clients sign on.
• Onboarding Clients along and assisting with training
• Coordinate all client service activities throughout operational function areas, i.e.: production, receiving, shipping, IT etc.
• Assist in scheduling regular inventory synch with clients and managing the process.
• Partner with operations management staff to implement client programs and processes on behalf of the client’s needs.
• Generate client billing information. Billing folder – Review Invoices
• Stay on top of carrier updates/changes that might have to be communicated to our clients

Requirements:

• Minimum of three (3) years’ account management experience preferably in a fulfillment environment/distribution/warehouse.
• Fulfillment, Administrative and Client Service Skills including: managing inventory discrepancies, communicating with clients regarding large orders inbound/outbound
• Operations management experience
• Data analytics
• Logistics
• Proven client relationship building
• Results oriented, proactive, strong multi-tasking features and troubleshooting abilities.
• Ability to conceptualize integrated solutions for business problems to help clients achieve goals
• Experience in Microsoft Office – Word, Excel, Outlook and will need to learn order processing, warehouse management system (in order).
• Excellent written and verbal communication skills including the use of the internet and social media platforms

This is a full time, hourly position including holiday and vacation pay, our benefits include medical, dental vision and life insurance with a company contribution for individual and family coverage. We also provide a 401K plan with a company match.

AMS is an equal opportunity employer committed to caring for our clients and our employees. For more information on our company please visit our website at www.amsfulfillment.com and be sure to visit our statements of mission and core values.

Benefit Conditions:

• Waiting period may apply

Paid Training:

• Yes

Management:

• No

Work Remotely

• No

Travel required - 1 time a week (mileage is reimbursed per company policy)

Job Type: Full-time

Pay: $22.00 - $30.00 per hour

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• Monday to Friday

Supplemental pay types:

• Bonus opportunities

Education:

• Associate (Preferred)

Experience:

• Customer relationship management: 3 years (Required)
• managing multiple large business accounts: 3 years (Required)
• managing warehouse inventory discrepancy: 3 years (Required)
• Distribution center: 3 years (Required)

Willingness to travel:

• 25% (Preferred)

Work Location: In person