Broadband Network Technician I

Job Title: Network Technician I

Reports To: Outside Plant Supervisor or Operations Manager

Job Summary:

Installs, maintains, and services broadband services (IP, PBX, UC), fiber optic cable lines and protection devices (NID/ONT), subscriber loop carrier systems (DLC & DSLAMS), and customer-owned wiring, including home networking. May also diagnose and repair trouble in switching equipment, computers, transport equipment (TDM / Ethernet), wireless systems (PTP & PTMP), and emergency power sources (battery plants, standby generators, etc.). Coordinates with other departments on service installations and changes necessary to update billing, plant facilities, and other company records. Completes all installation and repair-related forms and reports. This position assists with routine tasks associated with the Telco/customer LAN and computer systems. Works with the Lead Network Technician and/or management to identify new revenue opportunities, develop and implement marketing plans and strategies and informs (educates) community on products and services.

Duties/ Responsibilities:

• Increase Job Knowledge by supporting Network Technicians II & III with their duties.
• Maintain a level of knowledge that would allow a timely installation and maintenance of systems, to adequately perform job duties in a timely and efficient manner.
• Communicates effectively so complete and accurate records for the network may be maintained according to Company standards and procedures.
• Installs and repairs all plant related infrastructure including but not limited to cable (copper & fiber), wireless, DLC/DSLAM systems, NIDS/ONT’s, modems, set top boxes, and customer owned inside wiring including home networking.
• Performs fiber splicing to NID / ONT devices and the main distribution frame at the central office.
• Locates buried plant
• Assist Construction Team with installation of the fiber cable to the dwelling
• Provides On Call support and responds to service affecting outages and emergency situations
• Performs utility locates (including but not limited to Copper, Fiber, water, sewer, gas)
• Installation and maintenance of voice and data (DSL, ADSL, VDSL, EOC, FTTH) services including but not limited to cross connects at central office and service terminals, mainline cable service drops, NID, and inside wiring.
• Fiber splicing and maintenance including but not limited to cable preparation, color code identification, installation, and reentry of splice closures, splicing and grounding.
• Operating service equipment including bucket truck, various hand tools, copper and fiber testing equipment (Greenlee, EXFO, OTDR, Power Meter, etc.) and copper and fiber splicing equipment (710, MS², Fusion Machine, Splicing Trailer).
• Reading, interpreting, and maintaining documents such as cable records, plant maps, staking sheets, circuit diagrams and operating and maintenance instruction manuals.
• Demonstrate basic engineering skills to include but not limited to performing site surveys and creating network/plant drawings to assist engineering, provide redlines post project completion, assign inventory and perform monthly inventory true-up.
• Installation and maintenance of DLC /DSLAM systems (Adtran, AFC, Calix, Positron, etc.) relevant to the operations.
• Installation and maintenance of Unified Communications Hosted Platform (ANPI /TOLY)
• Installation and maintenance of PBX Systems
• Installation and maintenance of TDM Circuits (PRI, DS1, DS3)
• Installation and maintenance of Optical Circuits (OC3, OC12, OC48 etc.)
• Installation and maintenance of IP delivery (Ethernet, Ethernet over Copper (EOC)
• Performs other related duties as assigned

Experience and Education:

• Internal Candidates: Minimum of 1-year experience as a Network Technician is required
• External Candidates: Must be performing similar duties to those of a Network Technician I, or display proficiency, knowledge, and ability from current or previous experience to the satisfaction of Management.
• High School Diploma or GED
• Two-year technical college degree (coursework) in electronics, fiber optics and telecommunications technology or equivalent telephony experience in the installation and maintenance voice, video, and data services over copper, fiber and wireless networks is strongly preferred.
• Network + certification preferred
• External Candidates may not have experience with the same equipment and systems used at Highline but must be able to display to the satisfaction of Management that they possess the proficiency, knowledge, and ability of a similar depth and breadth as described in the list of requirements.

Requirements:

• Prolonged periods working outdoors
• Must be able to pass pre-employment drug screen (and Random Selections)
• Must wear Personal Protective Equipment and use safety equipment, as designated
• Must be able to lift up to 50 pounds at times
• May be required to work on-call or long hours in case of network malfunction.
• Must be able to bend, stretch, kneel, and squat to perform repairs and inspections (Tower or pole climb may be required)
  

Job Type: Full-time (Non-Exempt)