Clerical Assistant - Gateway To College

Salary: $16.22 Hourly
Location : Holyoke, MA
Job Type: Part-time, Non-Benefited
Job Number: NB-24-162
Division: Business & Community Services
Opening Date: 01/25/2024
Closing Date: 2/9/2024 11:48 AM Eastern
Holyoke Community College is housed on a multi-million-dollar, 135-acre campus, equipped with state-of-the art technology in specialized learning facilities. HCC serves over 9,000 students annually, and provides a variety of recreational and cultural activities, from sports programs to music festivals, for students and community members alike. The college's strongest assets continue to be an innovative spirit, a sincere concern for students and a commitment to strive for even greater success. These are the values which have created a tradition of excellence spanning more than six decades, and which are enabling Holyoke Community College to meet today's challenges.
Under the direct supervision of the Gateway to College Director, the part-time Clerical Assistant provides support to the office; functions as a frontline customer service counter person providing service to our students, faculty, staff and outside constituents. Tracks daily attendance in classes and reports attendance to districts. Inputs student information in our database. Assists with recruitment and processing student academic records. Provides excellent customer service through various platforms, such as phone, Zoom, Navigate, email etc. Actively fosters our spirit of "relentless kindness."

1. Track daily attendance in every class for every student; reports daily attendance to districts.
2. Perform a variety of data entry functions; inputs data from various sources into multiple software platforms.
3. Responsible for front counter coverage and provides customer service through various communication platforms, which include but not limited to Zoom, Email, phone, Navigate.
4. Interact respectfully with young people who have had difficult school experiences in the past
5. Assist program staff and faculty to identify attendance patterns and track interventions.
6. Assist in processing application materials including transcripts, google forms, etc.
7. Assist with general requests and troubleshoot complex requests to appropriate staff.
8. Provide backup support to other support staff as needed.
9. Assist the Director and Academic Coordinator with special projects.
10. Ability to work some evenings and weekends.
11. Other duties as assigned.

EQUIVALENCY STATEMENT: Applicants who do not meet the qualifications as stated below are encouraged to put in writing precisely how their background and experience have prepared them for the responsibilities of this position.
REQUIRED:

• High school diploma or equivalent;
• Bilingual/bicultural (English/Spanish);
• Computer proficiency with: Google Workspace; Microsoft office programs, such as Word and Excel;
• Ability to work in a multicultural, antiracist environment;
• Attention to detail and problem solving skills;
• Excellent customer service skills;
• Ability to work as part of a team, as well as working independently;
• Excellent communication, organizational, and writing skills;
• Ability to work effectively with a diverse faculty, staff and student body;
• Experience with administrative or clerical work.

PREFERRED:

• Associate's degree or certificate in Business, Office Administration or related field;
• Experience with Banner SIS, Parchment, Navigate, Crystal Enterprise.

Part-time, non-benefited position
Salary: $16.22/hour
Hours: 18.5 hours/week for 40 weeks
Funding: Fully grant funded
- All candidates must have legal authorization to work in the United States. HCC is not sponsoring H1B Visa.
- Pre-Employment Background check, including Criminal History will be conducted for all positions.
Holyoke Community College is an affirmative action/equal opportunity employer and does not discriminate on the basis of race, color, national origin, sex, disability, religion, age, veteran status, genetic information, gender identity or sexual orientation in its programs and activities as required by Title IX of the Educational Amendments of 1972, the Americans with Disabilities Act of 1990, Section 504 of the Rehabilitation Act of 1973, Title VII of the Civil Rights Act of 1964, and other applicable statutes and college policies. The College prohibits sexual harassment, including sexual violence. Inquiries or complaints concerning discrimination, harassment, retaliation or sexual violence shall be referred to the College's Affirmative Action and/or Title IX Coordinator, the Massachusetts Commission Against Discrimination, the Equal Employment Opportunities Commission or the United States Department of Education's Office for Civil Rights.
01
What's your level of education?

• High School Diploma
• Associate's Degree
• Bachelor's Degree
• None of the Above

02
Do you have experience with administrative or clerical work?

• Yes
• No

03
How would you rate your proficiency in Microsoft Suite?

• Beginner
• Intermediate
• Advanced
• None of the Above

04
Are you bilingual/bicultural (English/Spanish)?

• Yes
• No

Required Question