Clarksville; Inside Sales

PCI Enterprises, is a leading manufacturer, distributor, and online retailer of innovative specialty architectural millwork products including shutters, molding, railings, beams, and more! With a commitment to craftsmanship, design excellence, and a strong online presence, we have been serving architects, designers, builders, wholesalers, and homeowners for 25 years. Our dedication to quality, innovation, and customer satisfaction has earned us a reputation as a trusted source for premium millwork solutions.
PCI's repertoire includes many established brands and websites including:
• ArchitecturalDepot.com
• EkenaMillwork.com
• Millwork.com
• PacificColumns.com
• BuyManufacturers.com
We are seeking dynamic, motivated team members who enjoy working with clients, in a fun, fast-paced, exciting work environment and who play a pivotal role in connecting with our valued clients by helping them find the perfect architectural millwork solutions to enhance their projects. This is an exciting opportunity for individuals who are passionate about working with clients directly, possess strong communication skills, and thrive in a fast-paced and collaborative team environment.
Key Responsibilities:
• Customer Engagement: Build and maintain strong relationships with existing and potential customers through phone, email, and live chat communication.
• Product Knowledge: Develop a deep understanding of our specialty architectural millwork solutions, their features, benefits, applications, and materials to provide expert guidance to customers.
• Consultative Selling: Act as a trusted advisor to customers, offering tailored solutions to meet their specific project requirements and budget.
• Quoting and Pricing: Prepare accurate quotes and pricing information, ensuring competitive yet profitable offerings.
• Order Processing: Efficiently process customer orders, coordinating with other departments to ensure timely delivery.
• Customer Support: Address customer inquiries, resolve issues, and provide exceptional post-sales support to ensure customer satisfaction.
• Sales Tracking: Maintain accurate records of customer interactions and sales activities using our CRM system.
• Market Research: Stay informed about industry trends, competitors, and market developments to identify new business opportunities.
Qualifications:
• Strong interpersonal and communication skills with ability to build rapport with customers.
• Strong problem-solving and critical thinking skills with ability to convey complex information in a clear and understandable manner.
• Excellent organizational skills and attention to detail.
• Strong desire to work directly with clients one on one daily.
• Self-motivated with proactive approach to problem-solving.
Some Interesting Facts About Us
• Listed on the "Inc. 500" list three years in a row as one of the fastest growing private companies.
• Featured in "30 under 30" as an industry leader with a CEO under 30 years old.
• Largest product upload that Amazon has ever completed.
• Featured on Newsweek's top 100 online garden and craft shops.
Job Type: Full-time
Salary: Hourly base + Commission
Benefits:
• Competitive commission structure.
• Paid training program with ongoing training and development opportunities.
• Health, dental, and vision insurance.
• Retirement benefits: 401k + company 1% match.
Our Core Values: Work Hard, Change, Grow, Elevate with Integrity.
PCI Enterprises is an EEO employer - M/F/Vets/Disabled