Claims Coordinator

Job Summary:

Management, analysis, and processing of—and reporting on—insurance and self-insurance programs and claims. Risk management personnel manage the company’s risk by analyzing and purchasing risk transfer products; assessing, investigating, and settling claims to limit. ultimate liability; monitoring and assisting the work of outside legal counsel and third-party claims administrators; and reporting on loss history and trends to safety and operations departments and executive leadership.   

Essential Duties and Responsibilities: 

• Make initial contact with claimants for the nest contact information, details of damage, and expected resolution.
• Manage claim files and other correspondences.
• Provide updates/requests via phone and email on the claims being managed.
• Coordinate with all stakeholders on multiple open claims to ensure quality and turnaround time compliance meets our established expectations for client deadlines, status updates, and decisions.
• Review all information to determine liability.
• Prepare approved denials, acceptances, or insurance filings using templates, and transmit them to the claimant, clients and service providers

Compensation: $16.20-$24.30/hr. A final offer amount is dependent on factors including prior relevant experience, knowledge, and location. Typically, selected candidates are hired at a rate between the minimum and midpoint of the range. For roles that are commission or bonus eligible, your recruiter can share more details regarding the specifics for these positions.

Preferred Skills: 

• Customer Service and Communication
• Complex Problem Solving and Critical Thinking
• Judgement and Decision Making
• Good Time Management
• Self-Motivated and Detail-Oriented

Work locations of each position will be determined during the hiring process. Each work location will depend on business needs and the essential functions of the position.

The CRST Core Values: Safety at the Core of All We Do – Integrity in Every Decision and Action – Commitment to the Success of Employees, Customers, Agents, Contractors, and Communities.

EEO Statement: All qualified applicants will receive consideration for employment without regard to race, color, religion, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.