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Form of work- Job Description
POSITION TITLE:Children's Health Home Care Manager
REPORTS TO: Children's Care Management Supervisor
SUMMARY OF POSITION:
Under the direct supervision of the Children's Care Management Supervisor, the Children's Health Home Care Manager (CHHCM) will assist youth who are eligible for and in need of care coordination by identifying and addressing physical, behavioral and social health needs. The primary function of the CHHCM is to establish an integrated care team of service providers and supports who will collaborate to ensure that the youth is accessing supports and services to reduce the risk of emergency room visits, hospitalizations and other out-of-home placements. Ultimately, this integrated model of care is designed to result in better care, better health outcomes and lower cost of care.
This position is full-time, Monday through Friday, 40 hours per week during regular business hours. The position operates in a hybrid work model with required travel to conduct home and community-based visits.
ESSENTIAL FUNCTIONS:
Essential functions may include, but are not limited to the following:- Work with youth and their families to determine their immediate and ongoing eligibility for Health Home Care Management services and assist with completing the enrollment process.
- Conduct ongoing assessments to identify youth and family strengths and needs, and develop comprehensive, family-driven care plans that establish clear goals to improve the quality of the youth's functioning, health and wellness.
- Coordinate care and routinely collaborate with multidisciplinary team members including family members, schools, behavioral health providers, primary care physicians, managed care organizations, social supports and other specialty providers to ensure best quality of care is received.
- Refer youth and families to health care providers, mental health and substance use providers, medications, housing, social services (I.e. food, benefits, transportation, etc.), and other community resources.
- Support and encourage youth and families to increase knowledge about their mental and physical health conditions, engage in their care, improve adherence to treatments, and develop confidence in coordinating care independently.
- Conduct home and community-based visits to engage with youth, families and other collateral supports.
- Manage an average caseload of 25 youth with varying levels of need.
- Participate in the on-call rotation to handle after-hours emergency/crisis situations.
- Complete all required documentation within timelines in accordance with program standards.
- Attend and participate in case conferences, staff meetings, and professional development opportunities as required. Maintain required program certifications.
- Establishes and maintains a positive interpersonal relationship with all children, parents/ legal guardians, and work related contacts.
- Serves as a mandated reporter and reports any suspicion of child abuse or neglect to School Administrator.
- Effectively accesses and utilizes Liberty POST systems to gain needed information, enter electronic treatment notes, access forms, parent education information, continuing education information, and Employee Handbook.
- Checks and responds to e-mail regularly.
- Follows mandatory guidelines according to the Regional Policies and Procedures and Employee Handbook.
- Makes responsible decisions about use of social media. See POST media policy on Share Point.
- Maintains professional boundaries within the work setting.
- Promotes diversity and demonstrates respect and appreciation for co-workers and clients and their families.
- Takes responsibility for quality of own work.
- Uses reflection and sets professional goals.
- Represents Liberty POST in a professional manner.
- Communicates orally via phone, email, text and in-person in an effective manner.
- Works independently.
- Manages time and prioritizes tasks appropriately both in an office setting and remote
- Takes pride in quality of own work and is receptive to feedback.
- Voices ideas and suggestions.
- Shows commitment to quality of service provision.
- Presents as accountable, dependable and organized.
MINIMUM REQUIREMENTS:
Education:
Minimum of a bachelor's degree with 2 years of relevant experience in health or human services; or master's degree with 1 year of relevant experience; or Registered Nurse with 2 years of relevant experience.
Qualifications:
Previous care coordination/case management experience working with youth and families with Serious Mental Illness, developmental disabilities, substance use disorders, or chronic medical conditions preferred.
Knowledge of community resources, Medicaid Managed Care and social service systems.
Ability to understand and comfortably operate health information systems and electronic medical records.
Demonstrated ability to think creatively and use a solution-focused approach to solving problems.
Strong attention to detail and solid organization and time management skills.
Must have a valid New York State driver's license and access to reliable transportation.
Must be willing to travel throughout assigned county to conduct home and community-based visits.
License/Certification:- Bachelor's Degree or Master's Degree or Registered Nurse
- Valid Drivers' license
Physical: Employees in this position must have the ability to:- Sit for extended periods.
- Enter data into a PC, laptop, or IPAD, operate standard office equipment, and use a telephone.
- Stand, walk, and bend over, climb stairs/steps, reach overhead, grasp, push, pull and move, lift and/or carry up to 20 pounds to waist height.
- Drive/Walk to and from client locations throughout day.
WORKING CONDITIONS:- Performs work in various settings, including home-based and community settings, with exposure to outdoor weather conditions.
- The noise level in the work environment may be moderate.
- Possible exposure to pathogens (blood or air-borne).
Welcome to Wholehearted Health!
Liberty Resources is an Equal Opportunity Employer.
