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SalaryAdvertisement Closes
4/21/2024 (8:00 PM EDT)
24-02073
Child Support Specialist II
Pay Grade
13
Salary
$46,686.48 Annually
Employment Type
EXECUTIVE BRANCH | FULL TIME | ELIGIBLE FOR OVERTIME PAY | 18A | 37.5 HR/WK
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Hiring Agency
Cabinet for Health & Family Services | Department for Income Support
Location
947 7th Street
Beaver Dam, KY 42320 USA
The agency may authorize the selected candidate to telecommute. The agency may terminate or modify the telecommuting arrangement at any time.
Beaver Dam, KY 42320 USA
The agency may authorize the selected candidate to telecommute. The agency may terminate or modify the telecommuting arrangement at any time.
Description
The Department for Income Support, consisting of Disability Determination Services and Child Support Enforcement are looking for an outstanding, knowledgeable Child Support Specialist III in the Two Rivers Region Section.
To be successful as a Child Support Specialist II, candidates should be professional, polite, always prepared to meet challenges/deadlines, willing to help others, goal setter and have expert knowledge of program. Child Support Specialist II’s must be efficient with Child Support program knowledge, computers, excellent customer service skills, writing skills and organized.
Responsibilities and duties include:
To be successful as a Child Support Specialist II, candidates should be professional, polite, always prepared to meet challenges/deadlines, willing to help others, goal setter and have expert knowledge of program. Child Support Specialist II’s must be efficient with Child Support program knowledge, computers, excellent customer service skills, writing skills and organized.
Responsibilities and duties include:
- Independently performs complex Child Support activities. Interacts with customers and other agencies to facilitate the delivery of Child Support services, involving the distribution of Child Support funds. Interprets Child Support policies and procedures for new employees, local office staff, customers, and other agencies regarding Child Support Enforcement.
- Completes case initiation, administrative enforcement, and case management activities.
- Completes arrearage calculations on multi-payee or multistate cases involving the receipt of public assistance, completes financial calculations to determine excess and escrow payments and extracts data to identify and correct data performance issues.
- Interprets Child Support policies and procedures for new staff, local office staff, customers, and other agencies.
- Provides reinforcement training and assists subordinate employees with casework questions.
- Participates in meetings and workshops.
- Performs other duties as required.
- Good customer service skills.
- Excellent communication skills both verbal and written.
- Excellent computer skills.
Minimum Requirements
EDUCATION: Must complete two years (54 semester hours) from a college or university.
EXPERIENCE, TRAINING, OR SKILLS: One year of experience in Child Support enforcement.
Substitute EDUCATION for EXPERIENCE: NONE
Substitute EXPERIENCE for EDUCATION: Administrative work, clerical office work, work dealing directly with the public, or experience in reviewing, monitoring, determining eligibility for, and/or administering Food Stamps, the Kentucky Transitional Assistance Program, Medical Assistance, Child Support, or other public assistance programs will substitute for the required college on a year-for-year basis.
SPECIAL REQUIREMENTS (AGE, LICENSURE, REGULATION, ETC.): NONE
Working Conditions
Performs job duties in an office setting.
Probationary Period
This job has an initial and promotional probationary period of 6 months, except as provided in KRS 18A.111.
If you have questions about this advertisement, please contact Madonna Hammond at Madonna.Hammond@ky.gov or 502-564-4089.
An Equal Opportunity Employer M/F/D
