Chief Operating Officer

Teche Action Clinic, A Federally Qualified Health Center, per Section 330 of the Public Health Service Act, is currently seeking qualified applicants for the Chief Operating Officer position for our Franklin, Louisiana location.

JOB SUMMARY:

The Chief Operating Officer (COO) will support the Chief Executive Officer (CEO) and TAC by managing a high volume of operational responsibilities while working closely with the CEO and other Senior Management Team members on strategic initiatives. The COO is responsible for providing leadership, management, and vision necessary to ensure that Teche Action Clinic (TAC) has the proper operational controls, administrative and reporting procedures, staff and systems in place to effectively grow the organization and to ensure financial strength and operating efficiency. This position is responsible for overall supervision of the Patient Service Representative Department, Patient Care Navigator Department, Patient Access Scheduler Department, Facilities and Maintenance, Security, and Marketing. The successful candidate must demonstrate the ability to travel between TAC sites and leadership style that is respectful, constructive, and energetic and guided by the mission, vision and objectives of TAC.

JOB DUTIES AND RESPONSIBILITIES:
• Lead the development and implementation of business operational strategies, goals, budgets, plans and tactics.
• Ensure all health center operations and services stay focused on meeting community needs, while meeting both short term and long-term goals of the organization.
• Ensure all health center operations function in an efficient and effective manner, to include, but not limited to clinic operations, facilities and environment, scheduling, records management, and ancillary services.
• Meet or exceed all financial, budget, and operational goals within all functional areas as assigned.
• Thorough supervision and coordination, with the Chief Health Officer, ensure the organization achieves all intended clinical outcomes, and demonstrates true clinical leadership and best practices in the health care services offered.
• Ensure all health care center operations are managed and performed within regulatory and accreditation standards, corporate policies, quality initiatives and standards, and related measures.
• Work with the health center leaders to ensure the organization demonstrates a professional atmosphere and a culture resulting in positive provider/associate relations.
• Establish and ensure collaboration, supporting relationships within the organization.
• Resolve conflicts and ensure that all associates perform their functions in a manner consistent with organizational policies, procedures, and best practices associated with their respective disciplines.
• Affect a positive, productive workplace culture.

• Provide leadership and direction to an operational team of leaders who achieve organizational results.
• Ensure each clinic functions with a highly effective team of integrated professionals.
• Act as a principal steward of the organization’s resources.
• Ensure that all organizational resources are utilized properly, legally, and ethically, and that all those entrusted to manage or represent the affairs of the organization are properly directed and highly effective.
• Uphold the mission, values, and principals of the organization at all times.
• Ensure all business endeavors and relationships, as well as the individual performance of each associate, are consistent with the organization’s mission, values, policies, and goals.
• Foster a workplace that results in the development of a highly effective team of professionals and staff.
• Recruit, develop, cultivate and retain a highly effective team.
• Ensure that all staff are properly coached and directed, and that clearly defined measurements of performance and rewards are utilized to enhance individual and organizational effectiveness.
• Assist with the management of federal, state, and local grant funding received by the organization.
• Responsible for building and visualizing operational metrics to make data readily available to key decision-makers.
• Conducts detailed analysis across large datasets of operational data and identify trends in real-time.
• Reviews and ensures tracking of required performance metrics and accomplishments and analyzes program and activity data.
• Maintain an efficient and complete administrative record of all expenditures related to respective departments.
• Implement standard operating procedures and executes quality assurance procedures.
• Possess the ability to reviews and interprets regulatory guidance and works to develop and maintain advanced program, grant, or grant system subject matter knowledge.
• Maintains awareness of regulatory and system changes which affect specific grant systems and reporting activities and ensures adoption through work practices.
• Work interdepartmentally to assist in preparing grant submissions, including budget preparation, report writing, close out procedures and limited financial coordination.
• Assist with the planning and development of application submission packets to various federal sponsors, private agencies, foundations, and commercial companies ensuring that proposal is formatted and submitted in accordance with the sponsoring agencies requirements.
• Prepare operational reports for the Senior Management Team and the Board.
• Participate in various committee meetings and monthly Board meetings.
• Routine travel between all TAC locations to effectively identify operational successes and growth opportunities.

QUALIFICATIONS:

Education:
• Bachelor’s Degree, preferred in Public Health, Business, Healthcare Administration, or related field of study.
• Master’s degree or Post-graduate work in Health Care is strongly preferred.

Experience:

• At least five (5) years of strong operational experience.
• Skilled in organizational development, personnel management, budget and resource development, and strategic planning.
• Possess personal qualities of integrity, credibility, and commitment to corporate mission.
• Flexible and able to multitask; can work with an ambiguous, fast-moving environment, while also driving toward clarity and solutions; demonstrated resourcefulness in setting priorities and guiding investment in people and systems.
• Demonstrated success in leading and directing an integrated, community health care facility of similar size and scope. Federally Qualified Health Center experience would be highly valued.
• Demonstrated knowledge of trends and issues, laws and regulations related to the delivery of ambulatory and behavioral health care services.
• Demonstrated success in establishing relationships with community leaders, key resources, accreditation and regulatory entities, and related resources.
• Demonstrated success in planning, analysis and implementation of decisions affecting new business growth and development.
• Demonstrated success in the selecting and developing, in motivating and directing high performing teams.

Communication Ability:
• Excellent people skills, with an ability to partner with a dynamic leadership team.

• Demonstrate a high-level skill at building business relationships and strategic partnerships with internal as well as external resources.

• Provide personal direction, leadership and coaching to the staff. Effectively manage conflict, promote change and growth, and inspire the development of a highly effective team of professionals. • Demonstrate interpersonal savvy and influence skills in all dealings with the media, government entities, regulatory bodies, and related concerns.

Math Ability:

• Demonstrate a strong financial acumen. Analyze, synthesize, and communicate complex data, financial data, and related issues in an accurate, objective, and straightforward manner.

Reasoning Ability:

• Demonstrate a high level of problem-solving skill. Demonstrate the ability to make critical financial decisions supported by substantial financial analysis and critical data-based decision making. Ability to research and apply federal regulations associated with grant reporting systems.

Computer Skills:

• Proficient in Microsoft Outlook, Word, Excel, PowerPoint, Adobe Pro, and other database program/software, SharePoint.

Professional Skills:

• Ability to provide leadership in the establishment and implementation of operational strategies, business plans, operational tactics, budgets, and goals.

• Ability to build consensus and focus within the overall TAC organization as well as within and among various resources, vendors, and strategic partners.

• Ability to recruit, develop and direct a high performing team.

• Ability to travel throughout the region to monitor operational performance and activity, and to establish relationships with key resources and affiliates.

**Due to CMS Mandate all applicants must be fully vaccinated prior to onboarding with TAC with the exception of an approved Medical or Religious Exemption.**