Chief Operating Officer (COO)

Link to apply listed at the bottom of this Job Description. Only applications submitted through this link will be considered.

WHO WE ARE

The Beyond Collection is a two-sided, commission-free marketplace that connects elite meeting planners with luxury hospitality professionals and experts. We forge meaningful connections among our 7,000 planner members and 150 hospitality partner vendors. We pride ourselves in delivering a best-in-class solution and authentic client relationships.

Our mission is to help our members create impactful events that foster connection, culture, and creativity by providing a seamless platform for sourcing and collaboration. Through The Hive, our proprietary online community, we empower our clients to articulate their event goals clearly, ensuring personalized, transformative experiences that break away from the comfort zone.

Our Core Values are:

• Growth Mindset: We are always learning, staying on the cutting-edge of our industry, technology and expertise. At the end of the day, we grow so we can create ever more value for each other and our clients.
• Presentation is Paramount: We are an elite brand serving a luxury industry, and our team exemplifies that in how we show up as individuals and as representatives of the company.
• Goes Beyond: At our core, we are in the hospitality business, and our culture and team deeply embodies that ethos: Anticipate and exceed expectations. Create masterful experiences. Streamline service excellence.

The Beyond Collection provides a unique solution to our industry, and we are poised on the brink of a massive opportunity to scale. This COO position will be essential to successfully achieving this goal.

**If our culture and mission does not resonate with you, please do not bother applying.

JOB DESCRIPTION

The Beyond Collection team is looking for a data-driven, people-oriented COO, with a proven track record scaling Operations within the high-end service industry. The COO is responsible for optimizing the team’s day-to-day execution across the business. They design and implement company infrastructure/processes to boost productivity and efficiency, while reducing friction and mitigating/preventing day-to-day fires within an EOS framework.

The COO’s goal is to make the company operate as smoothly and efficiently as possible. The COO leads major company initiatives, and supports the team while also holding them accountable. The application code word is EMPOWER. The COO is a highly skilled strategic thinker, always looking ahead to where the company is going and what it is going to need to continue scaling. They anticipate and solve problems in a self-directed way. They empower and build a team around them to move fast while maintaining culture and quality.

The COO manages a core leadership team of 4 people, and is responsible for company-wide team engagement and cultural cohesion. They leverage data to consistently challenge the status quo, and create ever-improving team performance. They bring technical mastery, as well as an intrinsic process and systems lens to how work gets done from the leadership level all the way down.

This role will lead The Beyond Collection through a pivotal moment of strategically optimizing a strong existing product to generate higher ROI for clients, with wider margins for the company.

This position is full-time, based in Durham, North Carolina with occasional travel. (If not already in this area, you must be willing to be fully on-site for at least the first 90 days, then hybrid ongoing.) This is a critical position within the business, as such, we host a rigorous, 4-part application process.

RESPONSIBILITIES (TASKS ASSOCIATED WITH THE ROLE):

• This position will work very closely with the CEO (who works hybrid) to actualize her vision and facilitate her contributions to the day-to-day team/organization.
• Recruit, manage, promote, and train a high-performance. Manage evolving org chart and team culture to realize the company goals.
• Lead company towards consistent, predictable outcomes in product delivery and performance via key strategic initiatives.
• Evolve company-wide communication infrastructure, facilitating meetings, and systemizing strategic clarity and transparency.
• Oversee and optimize company P/L, with key focus on preserving profit margin through the next chapter of growth.
• Standardize internal workflows to support the team for maximum efficiency and success in their roles.
• Ensure successful company-wide adoption of SalesForce as CRM and Single Source of Truth.
• Lead by example – be the embodiment of white glove hospitality ethos in team leadership, culture, and product delivery.

REQUIREMENTS (EXPECTED PROFICIENCIES):

• Fluent in the EOS methodology (official certification not required initially, but will be made available)
• Familiar with Salesforce CRM (as a user, you will not be the dedicated in-house administrator)
• Proven track record within high-end service businesses. Direct experience scaling a company from multi-7 to 8 figures
• Experience in maximizing team productivity, and creating processes for internal growth/promotion
• Exceptional attention to detail, time-management and organizational skills. Will be managing a busy, events-driven team
• Team bedrock – able to provide a strong, stable foundation to support team as a source of information, decision-making, problem-solving, and goal-setting
• High follow-through – willing and able to see projects through to a point of minimum viable launch, then iterate through data.
• Self-starter -- you are comfortable managing your schedule, your team, and meeting deadlines without direct supervision.
• Strong manager – you are fulfilled by building and leading a team. You pride yourself in your ability to encourage the best performance from people, earning their buy-in and trust. You are constantly seeking to grow and improve your leadership abilities.
• Candid and direct communicator, with strong interpersonal, verbal, and written communication skills in English. Strong change management skills.
• Highly resourceful, a natural problem-solver who loves learning new things.
• Data-Driven – you are able to analyze data and make critical decisions based on the data collected.
• Company working hours: 8:30am - 5pm EST

BENEFITS

• W-2 role
• Base premium health, dental, vision and life insurance, (individual HSA health plan provided at no cost to employee)
• 401K plan with 4% match after 1 year of employment
• Up to 4 weeks of annual vacation
• Typically closed the week between Christmas and New Years, contingent on status of projects
• Professional Development: This role will be supported by an external Ops program that includes Ops mentorship, community, and live coaching.

HOW TO APPLY

If you are interested in this position, please submit an application at the following link.

https://eltiunaqqfh.typeform.com/to/Vyv7z413

Our team will review your application and get back to you shortly. We look forward to hearing from you!

DISCLAIMER:

Spyglass Ops is an authorized representative of The Beyond Collection. We are an Operations Hiring Agency, working on behalf of startup businesses to find and hire Operations Positions. All of our roles are full-time, salaried, leadership positions within growing business. We also filter the businesses we work with, to ensure they provide long-term positions, growth opportunities, and a strong working environment / culture. Our company qualifies and interviews candidates, then connects finalists with our clients for final interviews and job offers. Our highest priority is creating win-win matches for both our candidates and clients.

Job Type: Full-time

Salary: $120,000.00 - $315,000.00 per year

Work Location: In person