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SalaryThe Chief Nursing Officer (CNO) is accountable for and authorized to develop, implement and evaluate nursing standards, practice, nursing education in all settings where nursing care is provided. Leader and advocate for patient care, nursing, an interdisciplinary care within the organization. Participates in strategic planning, policy development and priority setting for the health system as a member of the senior leadership team. Provides oversight for the development and implementation of programs for the delivery of high quality care and high levels of patient satisfaction. Continually investigates alternative methods to facilitate daily operations. Has the responsibility to influence patient care throughout the organization for patients of all ages. Maintains nursing practice standards, quality improvement processes, productivity and high levels of patient satisfaction through collaboration with hospital nursing leaders, medical staff, nursing leaders, nursing staff, service line directors, managers, and other disciplines.
Critical & Expected Behaviors – Service Leadership
1. Aligns nursing strategic goals with UH system and UH Nursing strategic plan/goals.
2. Assures the provision of patient and family-centered care in a caring and compassionate manner.
3. Maintains an ongoing strategy to improve patient experience and satisfaction throughout the organization.
4. Leads and encourages the development and implementation of lean initiatives to reduce waste and improve quality.
5. Maintains visibility and accessibility to staff for all shifts and uses a variety of methods to keep staff informed.
6. Ensures quality care delivery to standards and a safe environment for patients and staff through performance improvement, monitoring and resolution of issues.
7. Review System’s productivity reports regularly to ensure staffing levels stay at or better than the targeted benchmark.
8. Aligns department goals with the System’s mission and strategic objectives and works collaboratively with others to provide expert care and exceptional caring for EMH patients and customers.
Critical & Expected Behaviors – Talent Management
1. Holds staff accountable to job expectations and performance standards.
2. Develops and maintains an ongoing strategy to have an engaged staff.
3. Encourages and provides growth opportunities.
4. Recognizes and rewards staff regularly.
5. Completes a thorough and accurate annual performance evaluation for each staff member by the established deadline; addresses performance/conduct issues or developmental needs on a timely basis and as needed.
6. Promotes a diverse workforce by creating an environment of dignity, respect and fair treatment.
Critical & Expected Behaviors – Financial Performance
1. Uses zero-based budgeting approach to formulate annual operating budget.
2. Monitors budget throughout the year and demonstrates ability to explain volume, charge, FTE and expense variances with improvement plans.
3. Creates sound business case to support operating and capital expenditures.
4. Maintains labor hours to productivity targets and assures nurse staffing, planning in compliance with Ohio’s Nursing Staffing Laws.
Critical & Expected Behaviors – Administrative Responsibilities
1. Demonstrates knowledge of and commitment to the ANA Code for Nurses.
2. Develops organization-wide patient care programs, policies, and procedures that define and meet the nursing needs of the patient population.
3. Ensures that policies and procedures meet regulatory, professional and ANA Nursing Standards.
4. Promotes, implements and evaluates theory based nursing practice, nursing research and evidence-based practice as an integral part of professional nursing care.
5. Supports patient safety and promotes a culture of safety.
6. Develops a plan to provide for nursing services 24 hours a day, 7 days a week.
7. Fosters accountability in a professional shared governance environment.
8. Acts as an advocate for patient care and participates in the strategic planning and resource allocation processes of the System.
9. Participates in the annual operating and capital budget preparation and is responsible for the budgets of the Patient Care Departments for which assigned.
10. Fosters a climate conducive to educational experiences for nursing and other students.
11. Systematically evaluates the quality and effectiveness of clinical practice and nursing services.
12. Assures appropriate orientation, education, performance evaluation, credentialing, and continuing professional development for personnel.
13. Assures compliance of APRN credentialing/privileging and evaluation processes.
14. Advises the Board and/or its committees through regular reports regarding current issues relating to the Nursing and other clinical practice.
15. Assists the System and related affiliated operations in meeting DNV guidelines, licensure requirements, and in achieving quality assurance objectives.
16. Maintains an awareness of DNV standards and guidelines, as well as clinical practice standards and state licensure requirements, including proposed changes.
Education:
(MSN) Master’s Degree in Nursing required - OR -
Required Credentials, Licensure or Certification (i.e. RN, RRT):
Registered Nurse (RN) is the State of Ohio required
Experience, Knowledge, Special Skills & Equipment Knowledge:
- Demonstrates strong leadership, communication, interpersonal, and analytical skills
- Maintains professional affiliations and enhances own growth and development
- Five to ten years of progressively more responsible nursing leadership experience within a healthcare organization
