Chief Clinical Operations Officer

Job Description:Description: The Chief Clinical Operations Officer (CCOO) is a vital member of the executive leadership team at BoulderCentre MSO over the Ambulatory Surgery Centers (currently Boulder Surgery Center and Broomfield Orthopedic Surgery Center, LLC), the Convalescent Care Center, clinical oversight of outpatient clinics. The CCOO is responsible for providing strategic direction and oversight of all clinical services, ensuring high-quality, cost-effective patient care and promoting continuous quality improvement. This position involves leadership, management, clinical expertise, regulatory compliance, and a focus on patient satisfaction, while maintaining a collaborative and professional work environment.Requirements: 1) Leadership/Management a) Develop and execute a visionary organizational structure that aligns with the MSOs' mission and objectives. i. Assign responsibilities and delegate authority to clinical staff, promoting safe and efficient patient care. ii. Allocate human resources based on anticipated workload, case mix, and other variables while adhering to budget constraints. b) Spearhead the development, implementation, and evaluation of policies and procedures. c) Ensure ongoing compliance with government regulatory agencies and accrediting bodies. d) Stay informed about professional issues at local, state, and national levels that impact nursing services and healthcare management. e) Create, promote, and provide educational programs that meet the evolving needs of the clinical staff. f) Lead efforts to stay current with the latest clinical research, best practices, and technological advancements in the field of ambulatory surgery, convalescent care, and outpatient clinics. g) Assists with the evaluation of organization performance, productivity, through quarterly and annual reviews. 2) Clinical a) Direct and supervise all clinical care areas to ensure the delivery of high-quality patient care. b) Maintain open lines of communication with the administration regarding clinical activities. c) Oversee the development and maintenance of clinical programs and patient care activities. d) Establish, maintain, and evaluate standards of nursing care to meet professional and accreditation standards. e) Collaborate with anesthesia providers for comprehensive case coverage. f) Demonstrate the ability to evaluate and correlate clinical data with patient care outcomes. g) Develop and implement strategies to enhance patient safety and minimize clinical risks. 3) Business a) Actively participate in the budgeting process, determining operational, capital, and human resource requirements for the clinical departments. b) Initiate and support efforts to monitor and control costs, ensuring efficient resource utilization. c) Provide recommendations for medical supplies and equipment purchases based on the MSO's needs and the assessment of new products and services. d) Monitor concurrent activity lists and ensure the timely completion of assigned tasks. e) Assist with the MSOs' marketing efforts. 4) Human Resources a) Supervise assigned clinical employees, from the recruitment and hiring process to training and performance evaluations. b) Provide leadership support to maintain effective relationships with staff and medical professionals, offering guidance, counseling, and support when necessary. c) Intervene promptly when unprofessional conduct is observed in the workplace, maintaining written documentation of employee disciplinary processes. d) Implement corrective action plans for staff members who do not meet performance expectations. e) Mentor supervisory staff to enhance their skills in staff management. f) Ensure individual employees are held accountable for their responsibilities, goals, and performance expectations through periodic evaluations. g) Ensure that all clinical staff receive proper orientation, timely safety education, and necessary staff development. h) Take responsibility for the development, implementation, and enforcement of MSO policies and procedures, including annual policy reviews and staff education on policy revisions. i) Oversee compliance with OSHA requirements and maintenance of employee certificate and licensure compliance. 5) Quality of Care and rights of patients a) Ensure that clinical staff consistently provide high-quality care services in accordance with professional practice, ethical conduct, and consideration of care costs and patient health improvement. b) Investigate and address patient complaints in cooperation with the MSO's administration. c) Safeguard patient, physician, and employee privacy and confidentiality in accordance with policy and federal law. d) Ensure proper documentation of patient care, meeting criteria dictated by legal practice, state and federal health standards, and accreditation standards. e) Identify areas requiring additional reinforcement through education, consultation, or practicum. 6) Quality improvement a) Maintain responsibility for achieving and sustaining accreditation and quality improvement activities, including but not limited to: i. Oversee the maintenance of the Incident Reporting process and appropriate follow-up. ii. Overseeing infection control activities, including NSHN reporting. iii. Serving on QAPI and MAC Committees iv. Overseeing the patient satisfaction survey process. b) Promote effective and efficient utilization of facilities and services, including an integrated, organized, systematic peer review program. c) Oversee ongoing accreditation compliance in areas such as Quality Improvement, Risk Management, Infection Control, and facility and fire safety. d) Maintain a comprehensive understanding of regulatory requirements, including Federal ASC Conditions of Coverage, AAAHC Standards, and State of Colorado ASC and CC standards. e) Ensure compliance with State occurrence reporting processes. f) Oversee the management of adverse events, near misses, and the root cause analysis process to prevent future occurrences. g) Oversee the patient grievance process. 7) Facilities and Environment a) Collaborate with the Clinical Directors to ensure the provision of functionally safe and sanitary environments for patients, personnel, and visitors. b) Oversee the development of facility and environment policies and procedures, including the creation of an emergency plan. c) Oversee training to employees upon orientation and regularly thereafter to enable them to respond to emergency situations in an organized and efficient manner. 8) Communications and teamwork a) Demonstrate strong communication skills and maintain professional relationships with staff, management, physicians, patients/families, and vendors. b) Exhibit transparency by keeping personnel informed and involved in decision-making processes. c) Recognize privileged and protected information, applying discretion and confidentiality. d) Foster teamwork by collaborating with others, being open to different views, giving and receiving feedback constructively, and building morale and group commitment to goals and objectives. e) Facilitate communication between employees to resolve conflicts. f) Conduct and participate in staff meetings to share information and educational offerings with employees. 9. Other duties as assigned. Education/Licensure: Bachelor of Science degree in nursing (BSN) required; Master of Business Administration (MBA) or Master of Science in Healthcare Administration (MSHA) required. Current license as a Colorado registered nurse. Current certifications in Basic Life Support (BLS) and Advanced Cardiovascular Life Support (ACLS). Experience: A minimum of seven years' recent experience in a perioperative setting with at least five years in an ASC supervisory setting, orthopedics preferred. 1) Leadership/Management a) Develop and execute a visionary organizational structure that aligns with the MSOs' mission and objectives. i. Assign responsibilities and delegate authority to clinical staff, promoting safe and efficient patient care. ii. Allocate human resources based on anticipated workload, case mix, and other variables while adhering to budget constraints. b) Spearhead the development, implementation, and evaluation of policies and procedures. c) Ensure ongoing compliance with government regulatory agencies and accrediting bodies. d) Stay informed about professional issues at local, state, and national levels that impact nursing services and healthcare management. e) Create, promote, and provide educational programs that meet the evolving needs of the clinical staff. f) Lead efforts to stay current with the latest clinical research, best practices, and technological advancements in the field of ambulatory surgery, convalescent care, and outpatient clinics. g) Assists with the evaluation of organization performance, productivity, through quarterly and annual reviews. 2) Clinical a) Direct and supervise all clinical care areas to ensure the delivery of high-quality patient care. b) Maintain open lines of communication with the administration regarding clinical activities. c) Oversee the development and maintenance of clinical programs and patient care activities. d) Establish, maintain, and evaluate standards of nursing care to meet professional and accreditation standards. e) Collaborate with anesthesia providers for comprehensive case coverage. f) Demonstrate the ability to evaluate and correlate clinical data with patient care outcomes. g) Develop and implement strategies to enhance patient safety and minimize clinical risks. 3) Business a) Actively participate in the budgeting process, determining operational, capital, and human resource requirements for the clinical departments. b) Initiate and support efforts to monitor and control costs, ensuring efficient resource utilization. c) Provide recommendations for medical supplies and equipment purchases based on the MSO's needs and the assessment of new products and services. d) Monitor concurrent activity lists and ensure the timely completion of assigned tasks. e) Assist with the MSOs' marketing efforts. 4) Human Resources a) Supervise assigned clinical employees, from the recruitment and hiring process to training and performance evaluations. b) Provide leadership support to maintain effective relationships with staff and medical professionals, offering guidance, counseling, and support when necessary. c) Intervene promptly when unprofessional conduct is observed in the workplace, maintaining written documentation of employee disciplinary processes. d) Implement corrective action plans for staff members who do not meet performance expectations. e) Mentor supervisory staff to enhance their skills in staff management. f) Ensure individual employees are held accountable for their responsibilities, goals, and performance expectations through periodic evaluations. g) Ensure that all clinical staff receive proper orientation, timely safety education, and necessary staff development. h) Take responsibility for the development, implementation, and enforcement of MSO policies and procedures, including annual policy reviews and staff education on policy revisions. i) Oversee compliance with OSHA requirements and maintenance of employee certificate and licensure compliance. 5) Quality of Care and rights of patients a) Ensure that clinical staff consistently provide high-quality care services in accordance with professional practice, ethical conduct, and consideration of care costs and patient health improvement. b) Investigate and address patient complaints in cooperation with the MSO's administration. c) Safeguard patient, physician, and employee privacy and confidentiality in accordance with policy and federal law. d) Ensure proper documentation of patient care, meeting criteria dictated by legal practice, state and federal health standards, and accreditation standards. e) Identify areas requiring additional reinforcement through education, consultation, or practicum. 6) Quality improvement a) Maintain responsibility for achieving and sustaining accreditation and quality improvement activities, including but not limited to: i. Oversee the maintenance of the Incident Reporting process and appropriate follow-up. ii. Overseeing infection control activities, including NSHN reporting. iii. Serving on QAPI and MAC Committees iv. Overseeing the patient satisfaction survey process. b) Promote effective and efficient utilization of facilities and services, including an integrated, organized, systematic peer review program. c) Oversee ongoing accreditation compliance in areas such as Quality Improvement, Risk Management, Infection Control, and facility and fire safety. d) Maintain a comprehensive understanding of regulatory requirements, including Federal ASC Conditions of Coverage, AAAHC Standards, and State of Colorado ASC and CC standards. e) Ensure compliance with State occurrence reporting processes. f) Oversee the management of adverse events, near misses, and the root cause analysis process to prevent future occurrences. g) Oversee the patient grievance process. 7) Facilities and Environment a) Collaborate with the Clinical Directors to ensure the provision of functionally safe and sanitary environments for patients, personnel, and visitors. b) Oversee the development of facility and environment policies and procedures, including the creation of an emergency plan. c) Oversee training to employees upon orientation and regularly thereafter to enable them to respond to emergency situations in an organized and efficient manner. 8) Communications and teamwork a) Demonstrate strong communication skills and maintain professional relationships with staff, management, physicians, patients/families, and vendors. b) Exhibit transparency by keeping personnel informed and involved in decision-making processes. c) Recognize privileged and protected information, applying discretion and confidentiality. d) Foster teamwork by collaborating with others, being open to different views, giving and receiving feedback constructively, and building morale and group commitment to goals and objectives. e) Facilitate communication between employees to resolve conflicts. f) Conduct and participate in staff meetings to share information and educational offerings with employees. 9. Other duties as assigned. Education/Licensure: Bachelor of Science degree in nursing (BSN) required; Master of Business Administration (MBA) or Master of Science in Healthcare Administration (MSHA) required. Current license as a Colorado registered nurse. Current certifications in Basic Life Support (BLS) and Advanced Cardiovascular Life Support (ACLS). Experience: A minimum of seven years' recent experience in a perioperative setting with at least five years in an ASC supervisory setting, orthopedics preferred. PI234151212