Chatrum - Quality And Reliability Engineer - Stamford, Ct

Title: Quality and Reliability Engineer

A Quality & Reliability Engineer is needed for a technology company that designs and manufactures connectors and sensors for several industries, such as automotive, industrial equipment, data communication systems, and more. This role involves ensuring product Quality and Reliability through systematic problem-solving, customer-focused initiatives, compliance management, and continuous improvement efforts within specified Value Streams.

Responsibilities:

• Drive Voice of the Customer (VOC) and Extraordinary Customer Experience (ECE) initiatives within operations.
• Utilize systematic problem-solving methods (e.g., Six Sigma, DMAIC, Lean Six Sigma) for root cause analysis and corrective action implementation for QPL Relay Qualification failures.
• Assess and fulfill customer-specific quality requirements and evaluate company customer quality performance metrics.
• Communicate customer requirements across company plants/functions, providing training and organizing regular reviews.
• Manage deviations and concessions with customers when needed, providing necessary documentation.
• Handle customer quality complaints, engage cross-functional teams for 8D responses, and ensure timely resolution.
• Ensure compliance with current quality policies, procedures, and relevant standards/regulations.
• Develop and implement quality processes, optimizing internal procedures to enhance efficiency and reduce scrap.
• Support New Product Introduction (NPI) and Value Stream Change Management activities.
• Drive initiatives for scrap reduction and a "Zero Defect" mentality using tools like Lean, Six Sigma, Poka-Yoke, SPC, APQP, and PFMEA.
• Actively participate in company's Lean methodology (TEOA), identifying gaps and driving continuous improvement.
• Report relevant site-specific Key Quality KPIs at requested frequencies.
• Conduct on-site Quality training as necessary and mandated.
• Collaborate with Incoming Quality (IQE) / Supplier Development (SDE) personnel for non-conforming supplied products.
• Flexibility to work extended hours and travel to customers, factories, or supplier locations if required.

Required Qualifications and Experiences:

• Ideally, a degree or HNC in Industrial, Material Science, Mechanical, Electrical Engineering, or Quality Assurance, or a minimum of 5 years' relevant experience in a manufacturing plant.
• Technical knowledge and ability to read technical drawings and specifications.
• Experience in quality planning and implementing quality tools (Histogram, Pareto, MSA, PFMEA, Control plans).
• Proficiency in problem-solving using 8D methods and certification in Six Sigma (Green Belt, Black Belt, Master Black Belt).
• strong knowledge of ISO9001, AS9100, or IATF16949 compliance and conducting quality system audits.
• Familiarity with product/process validation through approval systems/processes (FAI, PPAP, APQP).
• Highly organized, self-initiative-driven, adaptable, with excellent verbal and written communication skills.
• Proficiency in MS Office suite.