Site Reliability Engineer

Technology $115,700.00 - $190,900.00 1 As a Site Reliability Engineer, you will be an integral part of a Business Insurance Systems Team, responsible for building/supporting highly reusable services and capabilities for the Intake and FlowUW circles. While the position will be engineering focused, the primary goal is ensuring the smooth operation of the organization’s capabilities to provide maximum performance, security and availability while also managing to an exceptional user experience. The role is responsible for designing, building, implementing, and supporting capabilities across the value stream. While the position is highly technical in nature, attention must also be paid to transformational initiatives, technology strategy, and operational capabilities This position requires excellent problem solving, and customer service skills in a team-oriented environment.

• Perform analysis, design, development, and configuration functions (includes defining technical requirements) with a high degree of accuracy and speed, operating as an individual contributor to team goals.
• Perform analysis, assessment and resolution for defects and incidents of advanced complexity and escalate appropriately.
• Work independently to tackle well-scoped and loosely scoped problems.
• Seek opportunities to expand technical knowledge and capabilities.
• Provide technical guidance and mentorship to less experienced employees.
• Perform other duties as assigned.

• Four years of programming/development experience preferred.
• Implementation experience using optimization, automation, and containerization tools such as Docker, Terraform, and Kubernetes in a Public Cloud environment such as AWS is a plus.
• Hands-on experience working with on-premises and cloud-based services in a highly available and scalable production environment.
• Experience with shell/bash scripting, Linux and/or building/deploying applications using CI tools or Pipelines.
• Experience with one or more CI/CD DevOps tools: Gitlab, ArgoCD, Jenkins, UCD, GitHub Actions
• Experience with one or more programming languages: NodeJS, Python, .NET, Java.
• Experience with Containers: Docker Swarm, Kubernetes, EKS, GKE
• Experience with Cloud platform: AWS, GCP
• Experience with IaC: Terraform, CloudFormation
• Experience with one or more Application Performance Monitoring tools: Dynatrace, Grafana/Influx, or ELK stack.
• Experience with event-driven technologies: AWS EventBridge, Kafka, SQS
• Experience with APIs: MuleSoft, AWS API Gateway
• Solid understanding of systems design.
• Able to participate in technical and business discussions relative to future architecture direction aligning with business goal
• Technical Knowledge:
• Able to expertly assess, design, develop, and support applications, systems, and solutions to achieve business and/or technical requirements.
• Demonstrates technical expertise for multiple languages, applications, systems, technologies, and/or frameworks, and can influence technical direction or defect resolution.
• Fully understands business applications and/or technical system environments in which the system operates.
• Experience developing, operating, and automating distributed systems with high-availability and high-throughput.
• Willingness to build and update documentation to facilitate learning for yourself and the team.
• Communication Skills:
• Ability to communicate thoughts/designs/ideas in an unambiguous manner and adjusts communication based on audience.
• Exhibits active and effective communication skills with team members - including active listening and effective written and verbal communication skills.
• Effectively contributes and communicates with the immediate team.
• Able to present complex technical concepts to audiences of varying size and level
• Business Knowledge & Partnership:
• Able to develop business partnerships and influence business priorities through solution identification aligned with business objectives and goals.
• Able to communicate in business terms and describe IT capabilities and concepts in ways that the business can understand.
• Problem Solving & Decision Making:
• Able to proficiently diagnose root causes and solve complex problems.
• Able to evaluate alternative solutions and assess risk before acting.
• Can reach sound decisions quickly and escalates appropriately.
• Demonstrates ability to optimize the use of all available resources.
• • Leadership:
• Accountable to set technical goals and priorities for self and other team members.
• Exhibits team leadership and collaborates with partners.
• Planning and Project Management:
• Demonstrates ability to identify critical project tasks and establish clear priorities while keeping the bigger picture in mind.
• Able to effectively collaborate with Project Manager and utilize sound project management practices.
• Able to manage time and competing priorities.
  Financial Awareness:
• Able to assess the fiscal impact of recommended designs/solutions.

• Bachelor’s degree or its equivalent in work experience.
• Two years of programming/development experience.

• Health Insurance: Employees and their eligible family members – including spouses, domestic partners, and children – are eligible for coverage from the first day of employment.
• Retirement: Travelers matches your 401(k) contributions dollar-for-dollar up to your first 5% of eligible pay, subject to an annual maximum. If you have student loan debt, you can enroll in the Paying it Forward Savings Program. When you make a payment toward your student loan, Travelers will make an annual contribution into your 401(k) account. You are also eligible for a Pension Plan that is 100% funded by Travelers.
• Paid Time Off: Start your career at Travelers with a minimum of 20 days Paid Time Off annually, plus nine paid company Holidays.
• Wellness Program: The Travelers wellness program is comprised of tools and resources that empower you to achieve your wellness goals. In addition, our Life Balance program provides access to professional counseling services, life coaching and other resources to support your daily life needs. Through Life Balance, you’re eligible for five free counseling sessions with a licensed therapist.
• Volunteer Encouragement: We have a deep commitment to the communities we serve and encourage our employees to get involved. Travelers has a Matching Gift and Volunteer Rewards program that enables you to give back to the charity of your choice.