Chat Specialist

See What We’re All About

As the fastest growing distributor of foodservice equipment parts, we like to do things a little differently. We believe our team should be like family. Not like a second cousin, twice removed, but more like the family you choose to be with every day. First, you have to demonstrate our core values and keep safety as your #1 priority, that’s key. But we’re also looking for unique enthusiasm, high integrity, courage to embrace change…and if you know a few jokes, that puts you on the top of our list.

Do you have a genius-level knowledge of foodservice equipment parts? If not, no problem! We’re more interested in passionate people with fresh ideas from different backgrounds. That’s what keeps us at the top of our game. We’re proud that our workplace has been recognized for its growth and innovation on the Inc. 5000 list, fourteen years in a row and the Crain’s Fast 50 list nine times. We are honored to be voted by our Chicagoland team as a Chicago Tribune Top Workplace in 2020 and 2021.

If you’re ready to roll up your sleeves, go above and beyond and put your ambition to work, all while having some fun, let’s chat – Apply Today!

Perks

• Parts Town Pride – check out our virtual tour and culture!
• Quarterly profit-sharing bonus
• Hybrid Work schedule
• Team member appreciation events and recognition programs
• Volunteer opportunities
• Monthly IT stipend
• Casual dress code
• On-demand pay options: Access your pay as you earn it, to cover unexpected or even everyday expenses
• All the traditional benefits like health insurance, 401k/401k match, employee assistance programs and time away – don’t worry, we’ve got you covered.

The Job at a Glance

As a Chat Specialist (internally known as Parts Experts). you take pride in solving the world’s greatest problems, one part at a time! Utilizing various online channels including online chat, text messaging, app messaging, and email, you will help us deliver outstanding customer service. While no previous commercial kitchen equipment knowledge is required, the desire to go the extra mile to delight our customers is!

A Typical Day

• Perform account maintenance, conduct parts research, and deliver general customer support
• Provide fast, accurate, friendly support to customers who contact us through web chat, app messaging, text message, and email
• Assist all customers with parts identification, order status, and everything in between!
• Working with a variety of different customers from your local Subway restaurant to a service provider across the country

To Land This Opportunity

• You have 1+ years of customer service experience and strong computer skills
• You’re an all-star communicator and are fluent in both written and verbal English (Bilingual Spanish is a plus!)
• You take pride in your top-notch conflict resolution skills and pay close attention to every detail
• You exhibit stellar multitasking skills – meaning holding 2 to 3 conversations at once
• You thrive in a team atmosphere and are adaptable to change in a fast-paced environment
• Bonus points if you have online or chat experience!
• You're available to work 11:00 AM - 8:00 PM or 12:00 PM - 9:00 PM (EST) Monday through Friday with flexibility as needed

Start Date

Please note that the target start date(s) of this position are Thursday June 22, 2023, Thursday June 29, 2023, and Thursday July 6, 2023

About Your Future Team

The Dream Team was made up of all-stars, just like us. But not only are we the Dream Team, but we’re also the Meme Team. All members of our dynamic chat team speak fluent memes and thrive off food days in the office!

Parts Town welcomes diversity and as an equal opportunity employer all qualified applicants will be considered regardless of race, religion, color, national origin, sex, age, sexual orientation, gender identity, disability or protected veteran status.