Certified Medical Assistant

SUMMARY:

Assists providers and patients in receiving high quality, patient-centered care; actively works to create and maintain a professional, positive patient experience.

PRIMARY RESPONSIBILITIES:

• Knowledge and understanding of Employee Handbook.
• Carry out the meaning of the CSMD Mission and Vision statements.
• Practice a culture of safety to reduce or prevent risk of injury, claims, loss or liability by utilizing the Risk Management and Infection Control Plan.
• Perform responsibilities with a high-quality standard to yield improved compliance, quality, and patient outcome measures by adhering to the Quality Improvement Plan.
• Be present and ready for work as scheduled.
• Attend in-service trainings, departmental meetings, and community events.
• Work cohesively with team members.
• Greets patients, families, and providers in a courteous, friendly, and professional manner.
• Attain screenings goals for quality measures.
• Maintain current credentials
• Ensure proper and sufficient checking and re-checking of blood pressure, if necessary.
• Effectively, comprehensively utilizes the electronic medical record (EMR) entering data, documenting, tracking, and managing patient care.
• Works with the operations team members to ensure efficient patient flow.
• Comprehensively prepares exam rooms according to clinical standards, specific procedures, and provider's need for ALL visits.
• Ensures providers have everything needed to provide high quality, patient-centered care.
• Triages patients by checking vitals and documenting chief complaints/reason for visits in the EMR.
• Promptly and accurately documents in the patient's EMR.
• Administers oral, IM, SC Meds (injections) per Provider's orders, and as applicable.
• Facilitates office lab tests, blood draws and obtaining other specimens either directly or through coordination with Lab vendor according to provider's orders and as applicable.
• Follows-up on lab orders and ensures appropriate, accurate, timely documentation is available for clinical decision-making.
• Disseminates the Treatment Plan/Office Visit summary to patient at the end of each visit.
• Follows-up with specialty referrals and ensures all information is documented in the record and Provider notes any alerts.
• Coordinates referrals as directed.
• Completes and submits requests for Prior Authorizations in collaboration with Provider.
• Tracks request Emergency Room providers and ensures patient's records are documented and their PCP is aware of needs.
• Works with the Front Desk team to schedule follow-up visits for patients.
• Works closely with Care Coordinator to assist patients in managing chronic diseases according to Treatment Plans.
• Performs duties according to Certification as Medical Assistant.
• Follows clinical standards and guidelines of OSHA, CLIA, NCQA, PCMH, Meaningful Use, HRSA and all payor sources.
• Follows and actively participates in CareSouth's Quality Management Plan and adheres to standards of improvement accordingly.
• As assigned to Front Desk, performs duties according to specifications of job description, inclusive of scheduling appointment for all new and established patients, rescheduling, insurance verification, and accepting payments.
• Travel to satellite offices based on need and perform reminder calls, insurance verification, and batch reconciliation.
• Other duties as assigned.

REQUIREMENTS:

• Certified Medical Assistant or Associates degree in health care, accounting or related field.
• Must have a knowledge and experience using Electronic Health Records; must have strong computer skills.
• Excellent verbal and written communication skills.
• Must have exceptional interpersonal communication skills.
• Must be able to effectively resolve conflicts.
Performs all job responsibilities in full compliance with all applicable laws, rules, regulations, policies, and procedures.

SUPERVISES:

N/A

TRAINING:

• Relias CareSouth Onboarding
• Relias Track A Clinical

PERFORMANCE MANAGEMENT EVALUATION TYPE

Clinic Support

PHYSICAL REQUIREMENTS:

• Visual acuity - always
• Hand - eye coordination - always
• Lifting approximately 10-15 lbs., Pushing, Pulling - sometimes
• Stooping, Bending, and Standing - sometimes
• Walking- frequent; short distances

WORK ENVIRONMENT:

• Indoor, environmentally controlled
• Exposure to disease or infections
• No vibrations
• Exposure to artificial and/or natural light
• Exposure to outdoor weather elements