Job Description
- ORGANIZATIONAL DESCRIPTION
The Medical Assistant is responsible for rooming patients, assisting staff and physicians, obtaining referrals, and assisting in other areas when needed.
2. INTERACTION
Primarily Interacts with: administration, physicians, employees, clinical and non-clinical departments, patients, and visitors.
3. PRIMARY FUNCTIONS
- Serve as a receptionist to include: greet patients, answer phones, schedule patients, verify insurance, obtain authorizations, collect payments, key ICD10 codes and file insurance claims.
- Room patients, take vital signs and reconcile medication lists.
- Set up medical equipment and help with medical procedures such as suture removal, dressing changes, cast removals, brace fitting, and drawing and assisting with administering injections.
- Accurate, timely documentation into Electronic Medical Records.
- Float to other specialty clinics as directed.
- Provide exemplary customer service.
- Maintain confidentiality and compliance with HIPAA.
- Cooperate with other personnel to achieve departmental objectives and maintain good employee relations, inter-departmental objectives, and infection control policies.
- Cordially demonstrate timeliness and professionalism in appearance, communications, and actions during all interactions and with all individuals and entities.
- Solve practical problems, dealing with a variety of issues, and interpret a variety of instructions furnished in written and oral form.
- Attend meetings as required.
- Perform other duties as requested or assigned.
ABILITY TO USE EQUIPMENT, TOOLS, MATERIALS, MACHINES: Computer, telephone, facsimile machine, copier, scanner, printer, calculator, and other standard office equipment.
4. EDUCATION/EXPERIENCE/SKILLS/ABILITIES
Education:
- High School Diploma or equivalent required.
- Medical Assistant certificate required or equivalent combination of education, training, and experience.
- BLS certificate required.
Experience:
- One-year customer service experience required.
- Medical office or healthcare experience preferred.
Personal Job-Related Skills / Abilities:
- Must be committed to quality and patient safety at all times.
- Excellent command / highly proficient in spoken and written English; bilingual in Spanish preferred.
- Basic computer skills, including but not limited to: Microsoft Office, electronic medical documentation, and email.
- Must be effective at adjusting to change, prioritizing duties, handling stress and effectively communicating face-to-face and/or over the telephone.
- Must be able to work independently, and flexibly, and as a part of a multidisciplinary team.
- Must be able to manage several interruptions throughout the shift.
- Must have strong interpersonal and communication skills, verbal and written.
- Must have strong time management skills.
- Must be able to work under pressure while interacting in a helpful, courteous manner with a high degree of patient contact.
- Sufficient hearing, vision and dexterity to perform duties safely.
Physical and Mental Requirements:
Physical:
- Activity Up to % Activity Up to %
- Walking 60 Squatting 20
- Standing 60 Pulling 25
- Kneeling 20 Reaching 50
- Sitting 50 Lifting up to 50lbs 20
- Pushing 25 Wrist/Finger Movements 90
- Bending 50
- Climbing 5
Mental:
- Stress Level Moderate
Individual position core competencies:
- Quality
- Service Excellence
- Compassion
- Professionalism
- Fiscal Responsibility
- Required education within first 60 days (if employee is from outside organization).
- GrahamRMC Orientation
- Department Orientation
- Continuing/Annual Education and Training:
- As needed to maintain certification/ licensure of position
- BLS/CPR
- Falling Star Program
- Safety Storm Program
5. Supervision
Employees Supervised: __No__
6. ADA REQUIREMENTS
An ‘X’ under the most appropriate category is marked and describes any extreme or hazardous working conditions that the job has to work under:
Frequency of Condition
Condition 1-33% + Description
Extreme Heat X
Extreme Cold X
Extreme Swings in Temperature X
Extreme Noise X
Working Outdoors X
Mechanical Hazards X
Electrical Hazards X
Explosive Hazards X
Fume/Odor Hazards X
Dust/Mite Hazards X
Chemical Hazards X
Toxic Waste Hazards X
Radiation Hazards X
Wet Hazards X
Heights X
Other Conditions X
34-66% + Description
-
67%+ Description
Working Indoors X
7. OSHA Classification:
- Identify with a check the OSHA Job Category that describes this job. The intent is to enhance worker protection by identifying any risk in the performance of routine and reasonably anticipated job-related functions.
__X___ Category I: Tasks that involve exposure to blood, body fluids or tissues.
All procedures or other job-related tasks involve an inherent potential for mucous membrane or skin contact with blood, body fluids or tissues or a potential for spills or splashes of them are Category I tasks. Use of appropriate protective measures, such as gloves, masks, goggles, and gown are required for every employee engaged in Category I tasks.