Certified Epic Ambulatory Analyst

Ranked #1 for Safety, Quality and Patient Satisfaction, Jupiter Medical Center is the leading destination for world-class health care in Palm Beach County and the greater Treasure Coast.
Outstanding physicians, state-of-the-art facilities, innovative techniques and a commitment to serving the community enables Jupiter Medical Center to meet a broad range of patient needs. Jupiter Medical Center is the only hospital in Palm Beach, Martin, St. Lucie and Indian River counties to receive a 4-star quality and safety rating from the Centers for Medicare & Medicaid Services (CMS).
-This Position is not Remote-
Education

• Preferred but not required certification in Epic.
• Preferred knowledge of workflows and procedures
• Preferred but not required clinical background.
• Bachelor's Degree preferred or a combination of college education studies and/or relevant experience.
• Proficient in MS Office Products

• Prior experience working with Ambulatory, Mobile, and/or Ancillary systems.
• Work history/knowledge of physician practices' workflows, hospital outpatient departments and patient experiences within the organization.
• Prior experience with the EpicCare Ambulatory, Urgent Care, Link, Haiku, Canto, Limerick and/or Bones solutions a plus
• Prior experience with understanding of a wide array of integraion points, including scheduling, lab radiology, billing, and inpatient clinical.
• Familirity with the non-clinical external groups that need to access information about certain patients and why they need the information.
• Clinical knowledge of clinical workflows and procedures.
• Familiarity with the orhtopaedic physician practices' workflows and patient experiences within the organization.
• Understanding of the integration or interfaces that will exist between Epic applications.
• Position Summary
• The Epic Ambulatory and Mobile Platforms Analyst is the primary support contact for multiple Epic applications, including Ambulatory, Urgent Care EpicCare Link, Haiku for smartphone, Canto for tablet, Limerick for Apple watch, & Bones Orthopedics. They coordinate all issues for their application areas and must be very knowledgeable about the organization's policies, procedures, and business operations. They typically are knowledgeable with ambulatory, mobile and ancillary applications, and workflows. Responsibilities include, but are not limited to, the following:
• Acting as the primary support contact for the application's end-users
• Identifying issues that arise in their application areas as well as issues that impact other application teams and working to resolve them.
• Guiding workflow design, building, and testing the system, and analyzing other technical issues associated with Epic software.
• Identifying and implementing requested changes to the system
• Serving as a liaison between end users' workflow needs and Epic implementation staff.
• Maintaining regular communication with Epic representatives, including participating in weekly project team meetings
• Working with Epic representatives, your organization's business community, and end users to ensure the system meets the organization's business needs in regard to the project deliverables and timeline
• Developing an understanding of operational needs to set the direction for the organization's workflows by attending site visits and other integrated sessions.
• Participating in training and working with end users
• Troubleshooting problems and questions
• Reviewing the status of projects and issues on an ongoing basis with leadership
• Holding weekly communications with team members to discuss the status of deliverables, shared issues, end-user concerns, budget, and upcoming milestones.
• Other duties as assigned.