Central Operator

POSITION OVERVIEW

Manage all incoming calls and inquiries to the OCC Division.

ESSENTIAL FUNCTIONS:

• Promptly address patient phone calls in a friendly, efficient manner and usher patients toward a solution.
• Accurately document patient requests in Veradigm EHR to communicate with clinical teams.
• Transfer business calls or requests accurately to internal resources or divisions.
• Ensure patient satisfaction through prompt and efficient service in a courteous and professional manner.
• Follow appointment scheduling guidelines based on provider and location specifications to determine the next available.
• Communicate with divisions through Phone, Microsoft Teams etc., for STAT appointment scheduling
• Abide by all patient privacy and HIPAA expectations
• Other administrative support and tracking duties as assigned
• Act as back up to OCC Centralized Referral team
• Task referrals to the appropriate division for scheduling
• Contact patients to gather more information to manage unassigned referrals and not supported specialties referrals

PAY & BENEFITS:

$19-$21 Per hour

• Medical, Dental and Vision Insurance
• Generous PTO package and paid holidays
• Company-paid life insurance and long term disability insurance
• Ability to purchase accident insurance, short and long-term disability insurance.
• Opportunities for internal training and development
• Retirement Plan eligibility after one month of service with eligibility in company profit sharing
• Most positions offer Monday – Friday work schedules

REQUIRED QUALIFICATIONS AND SKILLS:

• Knowledge of orthopedic office procedures and terminology
• 1 year of direct patient interaction/experience in a medical, insurance, or healthcare related industry
• Proficient with phone system capabilities and Microsoft Office 365 products
• Previous experience working with an EMR system
• Knowledge of HIPAA regulations
• Patient centered outlook and willingness to problem solve
• Highly detail oriented with excellent follow through to see tasks to resolution
• Strong and clear written and verbal communication skills
• Possesses a high degree of self-motivation and produces high quality work with minimal supervision

DESIRED QUALIFICATIONS AND SKILLS:

• Previous orthopedic practice experience
• Working knowledge of Veradigm, Ring Central and Phreesia

WORKING CONDITIONS:

• 80% remote 20% in office
• In house training required – up to 6 weeks
• Constant viewing of computer monitor, mousing and typing
• Able to stoop, lift carry and push/pull 10 pounds or more
• Hours of business are Monday – Friday from 8:00 a.m. to 5:00 p.m.
• On occasion, some early, late and overtime hours may be required