Central District Outreach Coordinator

Description

REACH Mission and Values

The REACH Program of Evergreen Treatment Services works with individuals experiencing homelessness and behavioral health conditions to help them achieve stability and improved quality of life. Through outreach, relationships, advocacy and bridging gaps, REACH focuses on reducing harm and supporting healing. REACH provides outreach-based care coordination, multidisciplinary clinical services, and support to access and maintain housing. All services are based in principles of harm reduction that offer respect and dignity to individuals moving through stages of change in their lives.

REACH incorporates a racial equity lens that includes naming the impact and actively dismantling systems of oppression rooted in White Supremacy, while addressing the root causes perpetuating historical trauma and immense suffering in individuals' lives. We are committed to building a robust behavioral health response that diverts people away from jail by rebuilding community and providing services to ensure those presently marginalized aren't just surviving, but able to thrive.

REACH offers an array of services ranging from survival support provided where folks are living outside to linkages to essential resources such as housing, assistance to resolve legal issues, health care, entitlements and easily accessible treatment for substance use disorders and mental health conditions.

The REACH Team is passionate about creating a hospitable and welcoming environment for all people while providing quality services on an individually tailored basis to our clientele. REACH values diversity of lived experience, is committed to racial equity and social justice, and appreciates hard work, creativity and a good sense of humor.

REACH Outreach Services

REACH Outreach services are provided across Seattle and King County with specific workers focusing their outreach efforts in designated areas and neighborhoods. The consistent presence of specific workers assists with the development of trust with communities and people living outside in these areas. Some workers also have collaborative partnerships with neighborhood BIA's (Business Improvement Areas) and develop relationships with community stakeholders including local businesses and residents. REACH has Screening and Outreach Coordinators who are part of the LEAD Program. There are REACH outreach positions that focus on system coordination and

bringing resources to individuals living at high impact sites. The Outreach Team focuses on engaging clients where they are with low barrier services, maintaining connection to case management through consistent outreach, and establishing partnerships with other providers and organizations.

REACH Outreach Care Coordinators conduct assessments and provide referrals to services such as case management, housing placement, substance use treatment and mental health care, and medical care. REACH services are person-centered, strengths-based, trauma-informed, culturally relevant, and respectfully provided from a harm reduction perspective.

Job Summary 

REACH Neighborhood Outreach Coordinators outreach folks living unsheltered in their designated neighborhood and provide referrals to services such as case management, housing placement, substance use support, mental health care, and medical care. REACH services are person-centered, strengths-based, trauma-informed, culturally relevant, and respectfully provided from a harm reduction perspective. 

The Central district Outreach Coordinator works with the neighbors, businesses, and partner organizations in the Central district community to support folks who are living unsheltered in the area. This position requires a high level of collaboration to problem solve, de-escalate tense situations, provide service connection and create a coordinated street outreach strategy in order to demonstrate an effective, trauma-informed response to people living unsheltered; in many cases focusing on clients who have severe and persistent mental health issues.  

This position provides daily street outreach in the Seattle Central district and surrounding community to contact, develop rapport and engage individuals who are living outside. Services are provided from a client centered, harm reduction approach, utilizing motivational interviewing skills. The Central district Outreach Coordinator will have regular contact with community members, business owners, and emergency responders in the these municipalities to help inform them about current conditions for homeless individuals in the community and help strategize positive solutions to homelessness in this community. The nature of this position is extremely independent, requiring excellent interpersonal relationship and communication skills, common sense regarding personal safety, creative thinking, multi-tasking and conflict resolution skills.

Job Functions (May Include):

• Provide trauma-informed outreach, assessment and linkage to appropriate care for unsheltered individuals  
• Collaborate with all services and systems that clients living unsheltered in the neighborhood interact with and act as supporting liaison for clients accessing care and resources 
• Participate in case conferencing meetings for outreach and other homeless service providers to discuss clients with high barriers 
• Participate in local meetings to help create an effective system response.  Communicate about the unmet needs of unsheltered community to community stakeholders 
• Develop relationships with area businesses and community members and communicate care model and problem solve around the needs of unsheltered community 
• Coordinate with appropriate and available shelter referrals and other shelter providers, collect referrals from regional outreach providers and enter referrals as needed. May attend HOPE meetings if relevant.  
• Provide direct outreach and linkage to care for individuals living unsheltered in areas designated by businesses and communities in Central district to assist in reaching resolutions  
• to business and client conflict 
• Coordinate directly with REACH Outreach and LEAD Screening Outreach to build response and not duplicate efforts. Attend East OWG to maintain collaboration with providers and continuity of care as needed.  
• Outreach and engage community partners, businesses, organizations to foster connection and collaboration to advocate for client needs 
• Work with Housing Resource Coordinator to ensure outreach workers can provide CEA and other assessments, and ensure assessments are entered into HMIS, Agency, and other relevant databases 
• Provide data and reports per contract requirements 
• Participate in all REACH meetings and other staff activities as needed 
• Other duties as assigned

Requirements

Education 

1.  High school diploma or equivalent required, undergraduate degree with coursework in the social service field preferred. 

Experience 

A minimum of two years' experience in work related to social work or outreach programs. 

Demonstrated ability to respectfully engage with individuals experiencing homelessness and behavioral health conditions essential. 

Experience providing services from a harm reduction perspective highly desirable. 

KnowledgeRequirements 

Computer literate, with basic knowledge of Microsoft Office Suite, as well as a high level of initiative in keeping current with technological change. 

Ability to prioritize workload and activities of self and complete tasks in a timely and efficient manner. 

Dependable, able to work under pressure, receptive to change, willingness to learn, cooperative approach to problem solving. 

Ability to establish and maintain effective working relationships with staff, clients, and outside contacts from a wide variety of ethnic, socioeconomic and cultural backgrounds; good diplomatic skills. 

Must be able to pass a Washington State Patrol criminal background check. 

Flexible team player. 

Excellent attention to detail. 

Ability to work very independently and seek supervision when appropriate. 

Language Skills 

Ability to read and interpret general business correspondence, policies and procedures, referral information, financial documentation and applicable government regulations. 

Ability to write business letters, uncomplicated reports, instructions and procedures. 

Ability to present information effectively and respond to questions from clients, staff, referral sources and the general public. 

PhysicalRequirements 

The employee is regularly required to sit; use hands to finger, handle or feel objects, tools or controls; reach with hands and arms and talk or hear; frequently required to stand, walk and kneel; occasionally to climb balance, or stoop; rarely to crouch or crawl. 

The employee must occasionally lift and/or move up to 30 pounds. Specific vision abilities required by this job include close, color and peripheral vision and the ability to adjust focus. The noise level in the work environment is moderate. 

Valid Driver's License and acceptable driving record required. 

Equipment Used 

1.  Computer, photocopier, fax machine, phone, and use of the program vehicles. 

Note:Nothinginthisjobdescriptionrestrictsmanagement'srighttoassignor reassigndutiesandresponsibilities tothisjob at anytime. EvergreenTreatmentServicesisan EqualOpportunityEmployer.

Full-time Salaried

$66,000