Center Manager - Surprise Or Apache Junction

Overview:
We are a healthcare provider dedicated to enhancing the lives of seniors through exceptional care at accessible neighborhood clinics. Our focus is on creating a vibrant, wellness-centered community where members receive respectful and compassionate care.
Job Summary:
The Center Manager (CM) is a key leader responsible for overseeing all clinical and administrative operations within a single clinic. This role involves supervising staff, supporting operational initiatives, and ensuring smooth clinic functionality. The CM is accountable for practice profitability, revenue goals, clinical quality, member and staff satisfaction, productivity, and overall performance.
Duties/Responsibilities:

• Supervise, coach, and mentor a team of 10+, fostering a culture of operational excellence and teamwork.
• Collaborate with the Market Operations Director to enhance member satisfaction scores through continuous improvement.
• Ensure efficient operation of systems including scheduling and billing, providing feedback and coaching to the administrative team.
• Serve as a community ambassador, building relationships with healthcare providers, organizations, and marketing partners.
• Create a positive work environment to attract and retain staff, providers, and members.
• Oversee compliance with physician documentation, coding audits, safety regulations, and HIPAA guidelines.
• Conduct regular staff meetings to gather feedback, develop best practices, and promote teamwork.
• Manage resources to ensure appropriate staffing levels for business needs and growth.
• Meet financial targets and manage cash flow, financial reporting, and other responsibilities.
• Ensure high-quality care by addressing the needs of the center, its physicians, clinicians, and care teams.

Required Skills/Abilities:

• Strong knowledge of healthcare operations, including clinical functions, medical billing, coding procedures, reimbursement practices, and quality improvement.
• Proven ability to develop and implement excellent customer service processes.
• Effective use of business and organizational knowledge across functional areas.
• High emotional intelligence, integrity, and a driven work ethic.
• Creative problem-solving skills and the ability to work effectively with diverse populations.
• Excellent critical reasoning, decision-making, and problem-solving skills.
• Proficiency in budgeting and fiscal management preferred.

Education and Experience:

• Bachelor’s degree in Healthcare Administration, Business Administration, or a related field preferred.
• Minimum of 5 years of experience in a medical clinic, hospital, or hospitality setting required.
• At least 3 years of supervisory/managerial experience in a regulated environment.
• Experience with ECW preferred.
• Passion for mentorship and team development.
• Proficient PC skills.
• Fluency in Spanish or other community languages preferred.

Benefits: 

• Medical Coverage

• Health Savings Account (HSA)

• Medical Flexible Spending Account (FSA)

• Dependent Care Flexible Spending Account (DCFSA)

• Dental

• Vision

• Life Insurance/AD&D

• Disability Income Protection

• 401(k) Retirement

• Paid Time Off/Floating Holidays/Paid Holidays

Location: USA - Surprise and Apache Junction, AZ
Pay: $70-90k + 15% Bonus

Pay Details: $70,000.00 to $90,000.00 per year
Equal Opportunity Employer/Veterans/Disabled
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The Company will consider qualified applicants with arrest and conviction records subject to federal contractor requirements and/or security clearance requirements.