Center Manager - Metro West

POSITION SUMMARY:

The Center Manager drives day-to-day operations in the center, works to grow center’s business and to achieve or exceed annual financial goals while delivering on Carespot’s high standards of team member and patient safety, satisfaction, and service. Responsible for in-clinic execution of CareSpot business, clinical, and marketing programs, and ensures that CareSpot operational procedures and clinical standards are met.

PRIMARY JOB DUTIES/ESSENTIAL FUNCTIONS:

• Manages, motivates, and inspires team of positive team members at the center to foster commitment to the CareSpot mission and vision and increase customer loyalty to CareSpot. Coaches staff on operational methodologies and best practices to enhance service to patients, team member engagement and foster an environment of continuous improvement.

• Oversees all day-to-day center operations, including staffing, patient flow and adherence to operational and clinical standards, and identifies opportunities for improvement within the center.

• Ensures resources and available, including supplies and necessary equipment within the center.

• Owns center turnover and works with team members to make impactful improvements. Implements best practices to improve team member engagement.

• Communicates regularly with Regional Director to quickly resolve issues, coordinating with peers to other centers in market and corporate functions and providing recommendations as required.

• Leads interviewing, hiring, and training of new staff, working with input from Regional Director, Human Resources, Talent/Organizational Development and Talent Acquisition. Develops staff through coaching, mentoring, rewarding, training, and guiding; Plan and prepare work schedule and assign team members to specific duties.

• Ensures compliance with necessary regulatory standards; ensuring all credentialing, regulatory agency, and other compliance requirements are complete and current and being followed.

• Interacts with billing to ensure successful and timely billing.

• Review center’s financial statements and operating scorecards to ensure success of center, identify areas for improvement, and ensure the center is tracking to meet annual goals. Where necessary, works with Regional Director and /or corporate functions to resolve pending issues.

• Implements corporate-led initiatives effectively and efficiently.

• Acts with honesty and integrity in all business transactions, including, but not limited to, employment applications/resumes, patient records, time records, and financial transactions.

• Responsible for marketing initiatives to grow urgent care and occupational health business of the center. These responsibilities will include cold calling, meeting with local employers and schools attending community evets, and other objectives assigned by the Regional Director.

• Performs other duties as assigned.

SKILLS:

• Extensive knowledge of clinic operations.

• Excellent organizational and time management skills.

• Flexible with proven ability to conform to shifting priorities, demands and timelines.

• Excellent communication, writing, and interpersonal skills to effectively interface with all levels of staff.

• Technically competent with various software programs including but not limited to MS Office (Excel, Word, Power Point)

EXPERIENCE:

• Associate Degree preferred or equivalent work experience.

• 2 years of manager experience - preferably in healthcare environment

• 3 years healthcare/customer service industry experience preferred.

PHYSICAL REQUIREMENTS:

• This is a field position and is 100% in clinic, the expectation is that the Center Manager will be in an assigned clinic every day.

• Travel between locations is required.

• Prolonged periods sitting at a desk and working on a computer.

• Must be able to lift up to 15 pounds at a time.