Center Director

We are looking for a passionate, energetic and fitness-minded Center Director to drive sales, member experience and operational excellence at our new Center. As a Center Director, you lead a member-obsessed team that is driven to anticipate member needs and deliver results to build brand loyalty. You are responsible for identifying, developing, and growing talent in your Center and for creating an engaging Center culture. You’re responsible for upholding our high standards in communication and service. By driving your coaches to create member experiences that enhance brand loyalty, you deliver measurable results and help enrich members’ lives.

The Center Director will come on board prior to opening our new Center. They will be a key player in pre-sales efforts, create brand awareness in new markets through grassroots initiatives, identify and hire the new team, and act as the ground point of contact for facilities related items as we prepare to open. Key responsibilities and requirements are noted below.

You Will:

Drive member retention, through member experience at your Center.

Ensure financial goals are met by recognizing shortfalls and identifying growth opportunities based on key performance indicators and creating or implementing solutions.

Own Center performance and use metrics and data to identify opportunities and wins

Create a strategic plan to perform against budgets and goals.

Ensure compliance and adherence to KidStrong business policies for daily Center operations. Evaluate and improve upon current processes and procedures; is self-motivated to call out risk and help mitigate

Ensure Center is maintained and facilities standards are met through inventory/facility walkthroughs and formal reviews

Partner with Sales Associates to confirm memberships and understand sales process

Manage, coach and develop all staff by modeling and leading by example.

Lead the interviewing, hiring, onboarding, training, development, and scheduling of your Coach Roster

Cultivate, lead, and grow a strong team of committed and passionate coaches that will deliver consistent positive performance through efficient management and execution of class programming, Center procedures and member experience

Provide objective and consistent feedback through 90 day evaluations, 1:1s and team meetings; relate to others, build rapport, and work collaboratively with members and coaches

Develop or support a strategy for team members to close identified performance gaps

Deliver exceptional customer service by addressing and resolving member concerns and serving as an example for your Coach Roster

You Have:

Ability to work in a fast-paced environment and work autonomously

Proven sales and community building leadership skills

Previous experience in franchise business

Previous management experience in the health & fitness industry

Passion for working with and motivating children, families and team members

Superior customer service and hospitality skills

Ability to prioritize multiple tasks with tight deadlines, organizational skills

Strong written and verbal communication skills. Ability to communicate accurate messaging across multiple platforms (email, text, phone call, in person, over video, etc)

Must be able to work flexible/non-traditional hours including weekends and some holidays

Benefits

Competitive Salary Rates

Paid Time Off

Employee Discounts

Bonus earning opportunities

Growth potential opportunities

Medical, vision and dental coverage

Who is KidStrong?

At KidStrong we help build stronger, smarter, more confident kids. Our team of unicorns are an elite group of individuals with management, health/fitness/wellness experience, child development, physical education, personal trainers, health coaches, athletic trainers, former athletes, and Pediatric OT and PT specialists. We are looking for enthusiastic professionals who are passionate, energetic, and excited to engage with kids and parents to make an impact on their lives.

Click the link to see what we're all about!

https://youtu.be/mz6b70hoeFY

This franchise is independently owned and operated by a franchisee. Your application will go directly to the franchisee, and all hiring decisions will be made by the management of this franchisee. All inquiries about employment at this franchisee should be made directly to the franchise location, and not to KidStrong Corporate.