Catering Sales/Services Manager

At Pyramid Global Hospitality, people come first. As a company that values its employees, Pyramid Global Hospitality is dedicated to creating a supportive and inclusive work environment that fosters diversity, growth, development, and wellbeing. Our commitment to a People First culture is reflected in our approach to employee development, employee benefits and our dedication to building meaningful relationships.

Pyramid Global Hospitality offers a range of employment benefits, including comprehensive health insurance, retirement plans, and paid time off, as well as unique perks such as on-site wellness programs, local discounts, and employee rates on hotel stays. In addition, Pyramid Global Hospitality is committed to providing ongoing training and development opportunities to help our people build the skills and knowledge they need to advance their careers.

Whether you are just starting out in the hospitality industry or are a seasoned professional, Pyramid Global Hospitality offers a supportive and collaborative work environment that encourages growth and fosters success, in over 230 properties worldwide. Join their team and experience the benefits of working for a company that values its employees and is committed to creating exceptional guest experiences.

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Lake Arrowhead Resort and Spa is nestled high atop the majestic San Bernardino Mountains at an elevation of 5,174’. This Resort is surrounded by an ocean of Ponderosa Pines and gives guests exclusive access to Lake Arrowhead, a reservoir with a surface area of 780 acres. Lake Arrowhead is the perfect location for outdoor adventure enthusiasts and offers a variety of summertime and wintertime activities including hiking, mountain biking, fishing, kayaking, water skiing, snowboarding, snowshoeing, ziplining, and more. The resort includes a Bar & Restaurant, Spa & Wellness Center, Outdoor Pool & Lake Beach as well as over 23,000 sq. ft of meeting and events space.

We are looking for a highly motivated and analytical individual with experience in creating and managing luxury catering events to join our team as Catering Sales Manager. The Catering Sales Manager is a key position that will be responsible for selling revenue generating catered events to include, but not limited to weddings, social, meetings & conference events with all relevant profit driving components. In addition, the position will detail, service, and plan for the success of these events with collaboration of key departments to achieve maximum profitability and guest satisfaction.  The successful candidate will be creative, a problem solver, has a proven record of being a team player, is open to learning and leading by example, responds in a professional and courteous manner to guests and team.

Your Role:

• You will oversee the coordination and successful execution of all programs/services contracted through the catering department.
• You will help to rectify any deficiencies for improvement with respective operational departments and work especially closely with the banquets department.
• You will work closely with the Sales teams to build relationships with area businesses, associations and SMERF entities to develop the social business segment to support the revenue goals of the resort.
• You will coordinate and communicate with outside vendors to maximize relationships, profitability, performance, and service standards.
• You will have a genuine internal drive that demonstrates consistent regard and dedication to guests and the organization by being engaged, interested, and productive.
• You will maintain a working knowledge of the marketplace; actively and collaboratively assists in building the best practices necessary for the resort's success.
• You will possess strong organizational skills and be detail-oriented in order to ensure cooperation and coordination with other departments/managers in the daily flow of our Resort's Operations.

• Respond and sell to all telephone and walk-in inquiries.

• Prospect for new catering events and weddings. Track all leads(lost and turndown.)

• Keep abreast of all local organizations and their meeting plans, etc.

   

• Ensure orderly and accurate catering sales files and computerization of such files are maintained.

• Prepare catering contracts, proposals and event orders.

• Follow-up on all function details with Food and Beverage Management, Executive Chef, Audio-Visual Technicians, Equipment Rentals, etc.

• Recommend attracting new markets, increasing average checks, menu items, etc. to the Director of Sales and Marketing.

• Supervise the accurate recording and compiling of information. Correctly retaining records, files and logs in accordance with established procedures.

• Perform other related duties as requested by Director of Sales and Marketing.

• Recommend profit improvements to Director of Sales and Marketing.

•  Practice safety standards and report any unsafe conditions to the Director of Sales and Marketing.

•  Remain alert, courteous and helpful to guests at all times.

• High school diploma or equivalent.
• College degree preferred or equivalent work experience.
• Working knowledge of a hotel.
• 1–2 years previous experience in the hospitality industry preferred.
• Highly developed communication skills.
• Computer literate in Microsoft Word, Publisher and able to learn the Delphi system.