Catering Logistics Support Member

Margaritaville at Lanier Islands

Islands Entertainment Company, LLC

Job Description

Job Title:Logistics Support Member

Department:Catering (195)

Reports To:Catering and Special Events Manager

FLSA Status:Hourly

Prepared Date: January 18, 2024

Job Overview

The purpose of this position is to support the catering staffs operational needs Logistics team member is responsible for positive guest interactions while serving guests in a friendly and efficient manner. At all times, the Logistics Team member is expected to be attentive to our guest needs and making them feel welcome, comfortable, important and relaxed.

The Logistics team member will follow through with the proper and timely set-up and execution of banquet events. As the Logistics team member you will be responsible for maintaining a healthy and safe work environment for all fellow employees and our guest.

General Responsibilities

• Greet any guests you come across with a smile
• Provide logistical support to the catering staff
• Review Banquet Event Orders (BEOs) at the beginning of each shift to ensure catering venues are prepared contracted.
• Keep all equipment and work areas clean and safe and in proper working order at all times.
• Be in communication with the lead catering staff regarding any special needs.
• Deliver all items pertaining to upcoming catering events ahead of catering servers and bartenders.
• Inspects the cleanliness of all catering venues, tools, equipment and supplies and ensures the proper food amount of equipment is delivered to catering venues.
• Ensure the proper back up in the event that any equipment is not properly functioning.
• Ensures that the resort cost control policies and procedures are being adhered to.
• Delivers all food and beverage to proper venues in a timely manner.
• Assist with ensuring the food is ready to be served in a timely, courteous, and professional manner.
• Listen to customer feedback and ensure that the guests leave satisfied.
• Communicate with the Catering and Special Events Manager on a daily basis.
• Ensure all employees are working within the Occupational Health and Safety guidelines.
• Adhere to grooming and appearance standards consistently.
• Responsible for group boat pump outs, gas, and overall cleanliness of each group boat.
• Position is not limited to previous responsibilities.

Job Qualifications

Education:

High School diploma or equivalent preferred.

Experienced/Skills:

• Excellent oral communication skills required.
• Positive interpersonal skills required.
• Must speak English fluently and be able to write in basic English.
• Ability to lift heavy objects.

License/Qualifications:

Serve Safe certified (Not Required)

FSLA Information

This position is listed as an hourly position.

Management Activities

N/A

Discretion / Independent Judgement

This position does represent the company in handling complaints, arbitrating disputes or resolving grievances, as a Logistics Team Member you will be expected to work with guests and visitors to ensure satisfaction. A Server/Bartender will have to take initiative and get creative in resolving guest challenges until that person does not feel that they can handle a certain situation and then they will make a supervisor aware. Any and all guest issues must be made aware to the Catering Manager.

ADA Information

Physical Requirements

• Ability to speak and hear
• Close and distance vision
• Identify and distinguish colors
• Frequent walking with some standing at times
• Will walk for long periods of time, possibly extended distances
• Frequently lifts/carries up to 25 lbs.
• Occasionally lifts/carries up to 50 lbs.
• Continual use of manual dexterity and gross motor skills with frequent use of bi-manual dexterity and fine motor skills
• Able to reach hands and arms in any direction and kneel and stoop repeatedly.

Working Conditions

• May be indoor or outdoor setting depending on outlet
• Varied weather condition are expected
• Will work near moving or mechanical parts
• Varying schedule to include evenings, holidays and extended hours as business dictates.

Brand: Margaritaville
Address: 7650 Lanier Islands Pkwy Buford, GA - 30518
Property Description: Margaritaville at Lanier Islands
Property Number: 9290