Casino Host

Summary of Job Duties:

The Casino Host’s primary objective is to service our guests to the highest degree making their stay at OYO the greatest casino experience they ever had. Enhances the growth of gaming revenues through the development of our customer base. Making relationships with valued gaming guests and markets our gaming product.

Specific and Essential Responsibilities and Duties:

• Box Office, Casino Reservations, Telemarketing, Casino Host Duties, and Concierge services
• Issues casino comps and performs Box Office transactions within policy guidelines
• Resolves complications and complaints by conducting research of the situation and the most effective solutions
• Must be able to arrive for work with a positive and friendly attitude ready to have fun with our guests
• Greet players and invite them to join the Rewards Club, make change or address any of their needs
• Be knowledgeable of machine game types, payoffs, and locations of games
• Walk the floor and maintain a high level of visibility
• Effectively read, write, speak and understand the English language
• Provide good customer service to Team Members
• Demonstrate a high attention to detail, ability to prioritize and organize work
• Must be able to meet deadlines, work with minimal supervision, and multiple interruptions, exercise judgment, and adapt instructions, directions from one assignment to another
• Use basic mathematical skills necessary to perform calculations and analyze reports
• Maintain close ties with targeted guests through personal contact by phone and in person
• Greets guests in casino and participates in casino events and promotions
• Anticipates guests’ needs and quickly responds to guest’s requests and arrange what is needed
• Effectively uses telemarketing and other techniques to increase visitation patterns among target customers
• Uses sound judgment and comp decisions in accordance with comp policy guidelines
• Handles difficult guests and situations in a calm, professional manner
• Responsible for check-ins, greeting and escorting of VIP customers
• Responsible for reviewing of various reports
• Responsible for working the casino floor to sign up new players
• Understands competitive environment and can promote and explain the benefits features
• Maintain an open line of communication with Supervisors and Managers concerning all Guest Services related issues, problems and/or solutions
• Maintain a positive and professional demeanor during all interactions with fellow Team Members and Vendors
• Ability to accept performance feedback in professional manner
• Other job related duties as assigned
• Work a flexible schedule, to include holidays and/or weekends

KNOWLEDGE/SKILLS/ABILITIES:

• Able to work in the fast pace environment
• Able to work as a team with co-workers
• Demonstrates excellent customer service skills
• Demonstrates interpersonal skills to effectively communicate with all business contacts
• Shows flexibility in working a variety of shifts
• Demonstrates and maintains a professional, neat and well-groomed appearance

General Job Responsibilities and Duties:

To perform the job successfully, an individual should demonstrate the following WOW! Factor Competencies:

• Relating to Customers – Quickly build rapport and establishes relationships with friends. Relates well to different type of friends, listens and gets along well with them
• Quality Conscious - Provide a high level of service, maintain high standards and work hard to get it right the first time
• Drive/Aspiration – Gets things done, willingly takes on the more demanding tasks, and stays motivated
• Stress Tolerant – Remains calm under pressure. Reacts well to change and stays positive despite setbacks Keeps work and personal difficulties in perspective
• Flexible – Not resistant or afraid of change. Responsive and adaptable to situations and/or circumstances that would be different from the day-to-day routine
• Innovating – Takes responsibility for own actions and uses good judgment before acting or making decisions
• Quick Learning – Gets things done, willingly takes on the more demanding tasks. Easily identifies potential difficulties and their causes
• Communicating – Speaks confidently and fluently. Talks at the correct pace and level. Is understandable. Holds others’ attention when speaking. Elicits necessary information to fully understand the needs, problems, and motives of customers
• FamilyWorking – Fits in with the work group or team. Develops supportive relationships with co-workers. Is considerate toward others and promotes a sense of Familyspirit
• Cost Conscious – Understands how Casinos make money and appreciates the impact of own work on profits

Required:

• Must be 21 years of age or older
• High School diploma or equivalent is required
• Must be able to communicate effectively in English, in both written and oral forms

Preferred:

• Bilingual a plus
• Previous experience working in a similar resort setting

Licenses:

• Valid Gaming Registration
• Alcohol Awareness Card

Machinery or Work Equipment Used:

• Multi-line phone, PC, fax machine, laser printer, printer, copier and digital camera

Paragon Tropicana is an Equal Opportunity Employer and maintains the policy of recruiting and retaining the best-qualified personnel who demonstrate the ability to perform competently and work well with others. It is the policy of Paragon Tropicana to provide equal employment opportunity regardless of race (including traits historically or culturally associated with race, such as hair texture and protective hairstyles), religion (including religious dress and religious grooming), color, age (40 and over), genetic information, disability (mental and physical), medical condition (as defined under state law), national origin, ancestry, sex (including gender, gender identity, gender expression), sexual orientation, marital status, familial status, parental status, domestic partner status, citizenship status, pregnancy (including perceived pregnancy, childbirth, lactation, or pregnancy-related conditions), military caregiver status, military status, veteran status, or any other status protected by federal, state, or local law. This policy of nondiscrimination is applied to all aspects of the employment relationship. The Company complies with the Americans with Disabilities Act (ADA) and applicable state and local laws in ensuring equal opportunity and employment for qualified persons with disabilities.

Job Type: Full-time

Benefits:

• 401(k)
• Dental insurance
• Employee assistance program
• Employee discount
• Health insurance
• Life insurance
• Paid time off
• Referral program
• Vision insurance

Schedule:

• Day shift
• Evenings as needed
• Nights as needed
• Weekends as needed

Ability to Relocate:

• Las Vegas, NV 89109: Relocate before starting work (Required)

Work Location: In person