Cashier (Ocean Springs Store)

GOODWILL INDUSTRIES OF SOUTH MISSISSIPPI IS AN EQUAL OPPORTUNITY EMPLOYER AND DOES NOT DISCRIMINATE AGAINST ANY PERSON BECAUSE OF AGE AS DEFINED BY LAW, ANCESTRY, COLOR, DISABILITY OR HANDICAP, NATIONAL ORIGIN, RACE, RELIGIOUS/SPIRITUAL CREED, SEX, GENETICS, SEXUAL ORIENTATION OR VETERAN STATUS.

MISSION CONTRIBUTION:

To ensure the efficient and cost-effective operation of the DGR through the security of corporate assets, customer relations, sale of donated goods, and accurate cash register operations in order to maximize profitability and increase training opportunities.

SUMMARY:

Under the direct supervision of the Store Manager and Assistant Store Manager is responsible for customer service, cash register sales, facility security and maintenance, greeting and assisting customers, bagging/wrapping merchandise, displaying merchandise, cleaning cash wrap area, counters, and front of the store, hanging, stocking shelves and rotating merchandise.

ESSENTIAL FUNCTIONS:

1. A cashier is responsible for greeting customers both via phone or in-person in a prompt, friendly and courteous manner, offering assistance to customers with the goal of providing 100% customer delight.

2. Operates the POS to ensure accurate and efficient sales data, price, and information codes on merchandise.

3. Ensures proper cash handling of all transactions including proper processing of coupons and discounts.

4. Responsible to ensure the integrity of our “Change round-up” program where all customers must be asked to round up the change from each transaction to fuel the mission of GSM within the communities that we serve.

5. Cleans front doors, counters and glass frequently, dust cases, keeps front of store clean, returns shopping carts and baskets to appropriate areas, and returns unsold merchandise to the proper area.

6. Assists with promotions to include customer information, postings, special sign displays, etc.

7. Stocks and maintains counter, showcases, and cash/wraps in a neat and clean condition at all times.

8. Works in a safe manner, adheres to proper handling of material movement equipment and communicates any safety hazards or concerns.

9. Assists in training new cashiers.

10. Cleans dressing rooms and re-hang clothes as needed.

11. Places apparel, wares, shoes, accessories, etc., onto sales floor in correct location and rotate merchandise from sales floor as needed.

12. Adheres to all DGR and personnel policies and procedures; follow good safety practices including reporting safety hazards and injuries to the Store Manager and/or designee.

13. Maintains DGR security, relating to theft or pilferage and handling of cash receipts, according to DGR policies and procedures.

14. Performs assigned duties within the framework of our Guiding Principles:

· We are committed to providing world-class customer service to all of our customers.

· We are committed to a clean, neat, and organized store. The image of the store reflects Goodwill, the manager/assistant store manager, and the team.

· Donors should be greeted in 10 seconds.

· We are committed to a full store with full inventory.

· Every time we touch a donation, something good should happen to it.

· All donations should be processed within 24 hours.

· If you have a pile, you have a problem.

· Hard goods should be priority processed.

· Material handling equipment is for moving donations, not storage.

· Don’t fall in love with your donations… rotation is critical to success.

· Donor Value should increase.

· Profits should increase.

15. May be asked to participate in activities outside of Goodwill.

16. Attends in-service and related training as assigned by Store Manager or designee.

17. Performs other duties as assigned by Store Manager or designee.

MINIMUM QUALIFICATIONS:

· High school diploma or G.E.D. preferred

· Prior experience in a retail environment preferred

· 6 months Cashiering experience preferred

· Good interpersonal skills and customer service

· Ability to perform the essential functions with or without accommodation

· Ability to develop and maintain an effective working relationship with team leader, team members, customers and donors.

· Ability to work within a team situation.

· Ability to maintain a positive, friendly attitude and a neat, clean, and well-groomed appearance.

SPECIAL REQUIREMENTS:

· Must be willing and able to work evenings and weekends, on a rotating schedule or work schedule based on business needs

PHYSICAL REQUIREMENTS:

· Able to stand, bend and reach.

· Able to lift, push, pull, carry or otherwise move up to twenty-five (25) pounds with no support regularly. Over twenty-five (25) pounds request for additional team member assistance as needed.

CRITICAL PERFORMANCE FACTORS (CPF) -

1. PRIDE

2. Safety – DGR Safety metric score

3. Attendance - Works schedule as assigned, notify leadership as needed with no recurring issues

4. Quality of Work – (Attitude, sense of urgency, image, productivity, individual safety performance)

5. Customer Service (10-second rule for internal and external customers, smile, integrity of process, and feedback)

6. Transaction Value (Location vs individual) Increase round up as a % of transactions (15% and higher than previous year) Accuracy of register input

7. Sales Floor Support – (Meets production standards as needed ensuring fresh inventory)

8. Image (keeps cash wrap, sales floor clean, neat, safe, organized with fresh merchandise)

Job Type: Full-time

Pay: $11.00 per hour

Benefits:

• Dental insurance
• Employee discount
• Health insurance
• Paid time off
• Vision insurance

Application Question(s):

• Only U.S. citizens or aliens who have a legal right to work in the U.S. are eligible for Employment. Can you, upon employment, submit documentation verifying your legal right to work in the U.S. and your identity?
• Are you over 18 years of age?
• Which of the following are your applying for? (FT/PT)
• Do you have reliable transportation?
• Are you currently employed?
• When are you available to start work?
• Have you ever been employed at Goodwill Before? If yes, please list approximate date and for which locations.
• Have you ever been dismissed or forced to resign from any employment? If yes, please briefly describe.
• Are there any type of jobs that you will not accept? If yes, please explain.
• Are you able to perform the essential functions of this position without any reasonable accommodations? If not, please explain in detail.
• For our positions, we require that you have open availability with your schedules. Are there any hours, shifts or days you will not work? If yes, please explain.
• Have you ever plead "guilty" or "no contest" to, or been convicted of a crime or misdemeanor or do you have any pending charges? If yes, please list dates and explain below. Please note that this will not disqualify you from employment unless the information in this application does not match the background screening results.
• Goodwill offers job opportunities for people with disabilities through SourceAmerica™. Are you able to provide documentation for any kind of disability? Yes or No will still qualify you for a job.
• According to Goodwill/Goodworks policy family members cannot work in the same locations (Store, Contract, or Office) together. Have you or a family member ever worked or are currently working at Goodwill/Goodworks?

Work Location: In person