Cashier Clerk/Floater

Description
Cashier Clerk/Floater
Dept.: Billing
Reports To: Billing Manager
Classification:Non-Exempt, Bargaining Unit
Shift:Full Time, Mon-Fri Wage: Per CBA
Job Summary:
This position is accountable for processing Utility payments as well as a variety of clerical and administrative duties for the Billing department; also, does related work as required. This position is under the supervision of the Billing Manager, Assistant to the Billing Manager, or designee who may, from time-to-time, review said work, methods of results, and give general instructions on assignments.
Job Duties & Responsibilities:

• Must be able to perform all duties and responsibilities of the Cashier Clerk
• Be familiar with all phases of the city government and the duties of each clerk/secretary position within the public services departments in the City
• Do large volumes of work on a wide variety of subjects
• Handles the general duties that each clerk performs under their description for the Billing Office
• This classification will be cross trained and required to perform all departmental duties
• Any other work given within reason from the administration of the department

Knowledge, skills, and abilities:

• Ability to handle and balance payments with accuracy
• Ability to multi-task
• Computer proficiency
• Thorough knowledge of the Billing policies
• Ability to operate multiple computer programs and equipment within the Billing office
• Be familiar with Microsoft Office
• Ability to maintain composure while dealing with difficult customers and/or sensitive situations but still adhere to City policies and procedures
• Dependable
• Ability to make decisions in accordance with the laws, ordinances, regulations, and department policies and procedures
• Maintain confidentiality of all information obtained
• Ability to maintain an effective working relationship with other employees and the general public

Requirements and Qualifications:

• High School diploma (GED equivalent) required
• Strong attention to detail
• Extensive experience in secretarial/clerk position with progressive responsibility

Essential Functions:

• Able to remain in a stationary sitting position for the majority of the shift
• Able to consistently operate a computer and other office equipment, such as calculator, copy machine, printer etc. and answer phones
• Ability to follow written and oral instructions
• Able to communicate via phone, radio and in person and exchange accurate information in such situations
• Able to lift 10-15 pounds