Cashier And Customer Service

Job description

Saturday and Sunday 7am-7pm

Customer support agents are expected to:

• Handle customer requests, questions, and complaints on a variety of support channels.
• Identify potential up-sell or cross-sell opportunities with existing customers.
• Keep track of customer expectations and recurring issues.
• Build a sustainable and mutually beneficial relationship between customers and our brand.

A prized customer support agent will demonstrate the following qualities:

• Happy

Attitude is everything. A happy voice and a happy face is required.

• Patient

When tackling a difficult service issue or facing an angry customer, remaining unflappable is crucial to ending a conversation on a high note. Remaining calm and even-keeled will soothe even the most agitated customer. Patience is also sorely needed to handle repetitive customer support issues day after day.

• Organized

Knowing to prioritize and differentiate important tasks from urgent ones is necessary to an agent’s success and productivity. They should also know how to maximize their own productivity.

• Empathetic

Empathy makes the difference between utilitarian customer support and a true positive experience. Indeed, agents need the emotional intelligence and empathetic propensity to read between the lines and understand what the customer is saying, and what they mean.

• Good communicator

Communication goes both ways. Agents should be articulate and able to get their point across in a way that is straightforward and intelligible to every customer. They should also be able to navigate each support channel with consistent ease. Alternative support channels like social media are more important than ever, and should not be neglected.

• Adaptable

Customer support tends to throw curveballs. A good agent will follow the rules, but know when to go off-script to meet a customers’ needs.

• Positive

No matter the outcome of an interaction, an agent should always stay positive for the sake of the customer’s overall impression.

• Know our processes. Customer support agents might be asked to work on a variety of channels.
• Be willing to learn. Working customer support means always learning more and improving. Success doesn’t stagnate.
• Go the extra mile. Taking extra steps to delight a customer will leave them with a lasting positive impression of our service’s quality.

Job Type: part-time

Pay: $15.00 per hour

Job Type: Part-time

Pay: $15.00 per hour

Expected hours: 24 per week

Benefits:

• On-the-job training

Experience level:

• 2 years

Shift:

• 12 hour shift
• Day shift

Weekly day range:

• Every weekend

Work setting:

• In-person
• Office

Work Location: In person