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Form of workJob Summary
At Dollywood Parks & Resorts, we create memories worth repeating. We want to hire folks who love having a great time, and who want to encourage our guests do the same. Dollywood’s Hosts are more than just employees, they are a part of our extended family. Come be a part of all the fun we are having!
This position exists to provide positive support to the Cash Office and Finance Team in a professional and competent manner using established policies, procedures and expectations. Provide accurate and efficient counting of daily funds. Handle credit card information securely.
Summary of Major Duties and Responsibilities
- Ensure strict adherence to company cash control policies and procedures.
- Count money and ensure sales are completed accurately.
- Process credit cards for locations without credit card capabilities and/or issues.
- Assist Shift Coordinator with audits on daily cash fund bags.
- Operate all cash Office equipment.
- Assist Hosts with Cash Office/deposit questions and problems.
- Provide friendly, kind and caring customer service.
- Be team oriented, self-motivated and self-supervising.
- Maintain consistent accuracy related to job duties.
- Strong organizational skills with attention to detail.
- Perform multiple tasks, be able to compile data and prepare financial reports.
- Meet deadlines/working to complete task by identified time.
Management reserves the right to add/change these duties at any time.
Required Skills
Personality and Attitude Requirements
- Able to project Dollywood’s image by being genuinely friendly and caring and by taking pride in their work.
- Must be self-motivated and disciplined.
- Must be able to prioritize and complete work assignments on a timely basis.
- Must maintain strict confidentiality and judgment regarding privileged information.
- Must display and live out our Lead with Love principles by being: patient, kind, trusting, unselfish, truthful, forgiving, and dedicated.
- Must be willing to constantly improve.
- Must have professional appearance with good personal hygiene.
- Must promote and support a “team” work environment by cooperating and helping co-workers.
- Must adapt to changes easily.
- Must tolerate a fast-paced, hectic environment.
- Must show appreciation to others.
- Must be sensitive to the needs of our Guests and feel empowered to take action to meet their needs within company guidelines.
- Must be willing to work week-ends/holidays/nights/days/OT/at various locations.
Essential Functions Necessary to Perform Job Duties
- Able to display and live out our Lead with Love principles by being: patient, kind, trusting, unselfish, truthful, forgiving, and dedicated.
- Able to smile and make eye contact to make a friendly impression when greeting guests, vendors and other employees.
- Must have manual dexterity necessary to complete all job duties.
- Able to maintain good personal hygiene.
- Able to get along with other employees to work out problems and resolve conflicts.
- Able to comprehend instructions and retain information.
- Able to maintain dependable work attendance and flexibility with assigned work schedules including any required overtime, evenings, weekends and holidays.
- Able to tolerate a fast-paced, hectic environment.
- Able to be flexible to handle frequent changes in priorities.
- Able to prioritize tasks and complete assignments on time.
- Able to tolerate temperatures of below 0 to 110 degrees.
- Able to work outdoors.
- Able to work in an area that may have mechanical hazards, moving objects, and detergents/chemicals. Protective covering for feet required.
- Able to work continuously in a confined space, in close quarters without distracting coworkers.
- Able to operate/drive a golf cart.
- Able to work in all types of weather, extreme heat, cold, and temperature changes including rain, humidity, heights, noise, dry, and dust (changing frequently).
- Able to lift maximum weight 50 lbs., carrying maximum weight 50 lbs., pushing maximum weight 300 lbs. and pulling maximum weight of 300 lbs.
- Able to frequently stand, sit, and walk in all types of weather on uneven surfaces, climb, (up and down hills, stairs) for long periods of time.
- Able to have continuous use of hands, finger movement, feeling, reaching high and low, kneeling, stooping, bending, twisting, and rapid working speed.
- Able to maintain a neat and clean work area.
- Able to operate 10 key calculators.
- Able to learn computer Software required for duties.
Required Experience
- High School diploma or equivalent.
- 2-4 years of cash handling experience.
- Knowledge of/ability to learn cash counting systems.
- Computer knowledge in Microsoft Word and Microsoft Excel.
- 18 years of age or older.
- Pass criminal background and credit check.
The Dollywood Company is an equal opportunity employer. Applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. The Dollywood Company drives a welcoming culture where ideas and decisions from all people support our efforts to be relevant in an ever-changing world.
