Caseworker Supervisor

Summary

The Caseworker Supervisor will be responsible for managing daily casework activities, assign caseloads, designate work schedules, provide training, and support casework staff. Caseworker Supervisor will provide daily real-time updates on casework status and engage in daily activities with program management and NYC Health & Hospital HERRC leadership teams. Support casework staff to help asylum seekers transition out of the city's supportive housing and resettlement services. Casework Supervisors will provide and oversee on-site and remote casework services to ensure compliance and quality of services.

Duties and Responsibilities:

• Responsible for managing daily casework activities, assign caseloads, designate work schedules, provide training, and support casework staff.
• Maintain constant awareness of case statuses and engage in daily activities to provide real-time updates on casework status to program leadership.
• Support casework staff to help asylum seekers transition out of the city's supportive housing and resettlement services.
• Supervise casework, daily activities, and performance.
• Ensure data and information is completed and correctly entered in the NYC Health & Hospitals case management system.
• Assign caseloads and work schedules.
• Review and approve assessments, service plans and case notes.
• Ensure daily case management coverage and monitor attendance.
• Help coordinating interpretation and translation services.
• Provide on-the-job training and ongoing training.
• Recommend procedural / process improvement to improve upon the delivery of services.
• Maintain participant records in accordance with professional standards, project, and funding source requirements.
• Develop and maintain required records, reports, and statistical data.
• Performs other job-related duties as assigned.

Experience, Education, Knowledge, and Skills:

• Bachelor's degree or 2+ years of experience supervising casework staff in the delivery of culturally sensitive, trauma-informed services.
• Bilingual in Spanish and English (Speak, Read, Write and Translate) preferred.
• Must possess strong organizational and leadership skills and ability to manage a team.
• Must have excellent verbal and written communication skills and ability to learn quickly and problem-solve under pressure and within prescribed timelines.
• Knowledge of immigration laws and procedures.
• Excellent verbal, written and communication skills and the ability to work collaboratively with families, collaborating agencies, and community professionals.
• Strong customer service background
• Possess sensitivity to the service population's cultural and socio-economic characteristics.
• Ability to organize, multitask and prioritize duties and responsibilities efficiently.
• Proficient in utilizing Microsoft Excel, Power Point, Word, and Outlook.
• Flexibility is required due to potential shift changes based on operational needs.

ABOUT US

The Workforce Group (WFG) is a Great Place to Work®-Certified company. We are a team of dedicated professionals that pull together to meet the needs of communities partnering with federal, state, and local governments.

We are an equal opportunity/affirmative action employer. All qualified applicants will receive consideration without regard to race, color, sex, national origin, age, protected veteran status, or disability status.