SUMMARY
The PSW is charged with assessing a consumer’s imminent risk for stated allegations of abuse, neglect, abandonment or exploitation within the Report of Need and as defined within the law. In the course of the investigation, should other concerns regarding the consumer be identified, those concerns must be fully investigated.
Investigation is conducted with a face-to-face interview of the consumer, and with interviews of collateral contacts. Proper notifications and thorough documentation are critical to the investigation.
When Protective Services intervention is needed to protect a consumer from imminent risk, assessment of needs and coordination of services are conducted. Legal intervention is sought as necessary. The PSW works in concert with the Supervisor 1 throughout this process.
At the conclusion of the case, the PSW will determine the allegations on the Report of Need either substantiated or unsubstantiated.
The PSW will be responsible to provide telephone coverage, by handling incoming calls to the Protective Services hotline, and complete Reports of Need, as warranted.
ESSENTIAL DUTIES AND RESPONSIBILITIES
- Receives Protective Services Reports of Need. Meets with consumers, interviews collateral contacts, and makes proper notifications in order to conduct a thorough Protective Services investigation in a timely fashion and in accordance with regulatory guidelines;
- Coordinates a multidisciplinary assessment, of consumer’s needs to determine the ongoing plan of care utilizing the least restrictive resources to secure consumer’s reduced risk;
- Completes precise and thorough documentation within required time frames as dictated by State and local guidelines;
- Provides coverage for the Protective Services hotline and completes Reports of Need;
- Attends trainings and maintains a working knowledge of programs and services for which consumers are eligible;
- Performs other duties, as required, to maintain office functioning. These may include all other direct service roles. When other direct service roles are performed standards and guidelines for these positions are met.
QUALIFICATION REQUIREMENTS
Education and Skills
Physical Requirements
They must be able to carry a laptop to meet with consumers in order to assess their needs.
Employee Benefits | Montgomery County, PA - Official Website (montcopa.org)