Case Manager - Voca

Case Manager

Job Title:Case Manager                                   Department:  CURB, GOTS, BSK, RESTORE,KII

Reports To: Director of Client Services              Classification: Exempt

Job Summary: Provide Client services and appropriate support services to individuals and/or families experiencing Domestic Violence, Sexual Abuse and Human Trafficking, develop programs and resources and formulate case plans that promote moving towards self-sufficiency. Ensure the safety of all residents by implementing, monitoring and enforcing the rules and regulations of communal living and overseeing the maintenance of the buildings and grounds.

Duties and Responsibilities:

 Intake Process:

 Complete initial needs assessment and obtain clients eligibility verification

    Obtain consent to participate

    Assist client’s needs and start client’s Induvial Service Plan (ISP’s)

    Document contact information, and demographic information

    Orient clients to the program requirements and consequences

Case Plan:

 Develop a comprehensive client-driven ISP with both short-term and long-term goals identified

 Complete a timeline and measures for each goal

 Monitors progress towards goals in regularly scheduled client sessions

 Evaluates and adjust ISP as needed and provides written warnings with consequences if satisfactory progress is not being met

 Empowers clients to become involved in their own planning and goals

 Refers clients to appropriate resources to assist with meeting goals

 Conduct a “Domestic Violence Screening” 

Training Programs:

 Designs, coordinates and implements Life Skills, and other training program aimed at learning and practicing life skills and decision-making

 Evaluate overall program for effectiveness and producing changes in client behaviors

 Coordinates all aspects of the programs; schedules outside service providers and volunteers as needed to progress clients’ needs

 Participates in Crisis Intervention/Prevention training, Bloodborne pathogen training and other      trainings deemed necessary to the position

Recordkeeping and Reporting:

 Maintains client files to include conversations, warnings, progress towards goals and        documentation of any incidents

  Report critical incidents immediately to the Director of Client Services and the Executive Director

 Collects data necessary to meet funding requirements and statistical reports

 Complete the daily logs, capacity reports, case management logs, turn away reports and termination reports in a timely manner

Property Management:

 Assures the safety of each property through frequent tours of the facilities inspecting for any hazards or repair needs

 Reports any hazards to the Director of Client Services and Director for immediate attention;       communicates with the resident managers to insure safety for the residents

    Facilitates the repair process in collaboration with the Director of Client Services and Executive Director

Teamwork and Collaboration:

 Works in collaboration with program and all other agency staff to facilitate a team environment

 Serves on POCAAN committees as requested

 Participates in Program team meetings and commits to group decisions

 Role models effective team behaviors

 Demonstrate effective communication skills in building relationships with employees and clients.

 Creates good working relationships with local welfare administrators and other area service providers and support groups to facilitate the access to area resources for the clients

    Substitutes for other staff  and other programs when need arises

POCAAN Values and Culture:

 Treat all clients, visitors and employees with caring, kindness, respect and dignity

 Adheres to SCS policies, procedures, code of conduct and attendance rules

    Maintains strict confidentiality of all information.

 Adheres to the policies in the use of computer technology and all tele-communication devices

    Conduct monthly outreach efforts to promote programs

    Assist with annual fundraising events

Job Requirements:

Core Job Requirements &Top Priorities

Behavioral Competencies:

Education & Other: 

Computer skills including Microsoft Word and Excel with the ability to learn new programs.

Experience in Human Services and with a variety of populations (mentally ill, disabled, substance users etc.)

Ability to solve problems, make decisions, resolve conflicts and LISTEN.

Ability to deal calmly in crisis situations.

Strong interpersonal skills with the ability to be compassionate and firm and always

Maintain confidentiality

Knowledge of community resources.

Ability to be flexible.

Accountability

Adaptability and Flexibility

Bravery

Conflict Resolution

Counseling Skills

Honesty/Integrity

Persuasion

Teamwork and Collaboration

·Associates Degree or ·Bachelor’s Degree Or equivalent preferred

Education and experience in case management or human services

Experience with disabilities helpful

Valid WA State Driver’s

Vehicle with liability insurance