Case Manager, Outreach

Position: Case Manager, Outreach

Reports to: Case Manager, Senior

Supervises: N/A

Summary of Position:

The Homeless Healthcare Program (HHP) Outreach Case Manager seeks out and engages “unsheltered” or “chronically” homeless individuals in assigned County, in order to provide and link them to support services (medical, mental health, etc.) and housing. In addition to visiting commonly known places where individuals experiencing homelessness congregate, the Outreach Case Manager responds to requests for service made by first-responders (police, fire), county departments, business owners, and community members who encounter individuals experiencing homelessness. This position is part of a multi-disciplinary team comprised of Fairfax County deployed staff from the Community Services Board and the Health Department. Significant independence of judgment and exceptional interpersonal skills are required in this position.

Duties:

Some of the essential responsibilities of the Outreach Case Manager for New Hope Housing Programs include, but are not limited to:

1. Actively seeking out, identifying, establishing contact, and building rapport with individuals experiencing homelessness throughout Fairfax County (Region One or Region Two). Informally engage individuals experiencing homelessness by offering emergency assistance such as food, clothing, sleeping bags, shower vouchers, etc.;
2. Initiating intake process including brief intake and informal assessment of the individual’s needs with particular attention to medical needs;
3. Responding to calls for assistance from first responders, business owners, community members, and county staff;
4. Providing case management to homeless individuals including client assessment, individualized service planning, and crisis intervention services;
5. Providing case management to individuals experiencing homelessness at hypothermia sites and overflow shelter;
6. As individuals are engaged, working as a member of the HHP Team to access treatment for medical, mental health, substance abuse, dental, social services and benefits, housing/shelter, employment needs, etc.;
7. Developing and maintaining a schedule of regular street outreach stops including drop-in centers, local soup kitchens, camp-sites, and other known gathering places while remaining flexible to incorporate new street sites and other locations;
8. Managing, coordinating, and attending the bi-weekly Dental Clinic;
9. Creating and maintaining confidential client records in compliance with agency policy and standards, to include the use of HMIS for case management, data collection and as a reporting tool;
10. Maintaining all HHP client information in the Fairfax County HMIS system;
11. Working as part of an interdisciplinary team; attend staff and quarterly team meetings; and participate fully in the implementation and continued development of the Homeless Healthcare Program;
12. Ensuring the implementation of case management systems, standards, and procedures in conjunction with the MANDT system and Out of Poverty;
13. Attending inter-agency "high risk" meetings when appropriate;
14. Attending county meetings as assigned;
15. Transporting individuals as needed;
16. Adhering to the required ethical standards to include confidentiality, boundaries, client rights;
17. Performs related work as required.

Qualifications:

1. Four-year degree required (social work or related field preferred);
2. Verbal Spanish ability strongly preferred;
3. Extensive knowledge of social, economic, health, and behavioral problems; ability to identify social problems and needs in order to assess residents' ability to utilize available services;
4. Strong knowledge of benefit programs and community resources and the ability to interpret laws, policies, and procedures, and regulations for such programs;
5. Ability to establish and maintain effective working relationships and advocate for service population and liaison with community resources;
6. Ability to communicate clearly and effectively both orally and in writing;
7. Demonstration of commitment to the specific agency mission values and philosophy;
8. Ability to successfully pass a background check and possess a valid driver’s license with a good driving record to be approved by our insurance carrier;
9. Proficient use of computers to include Microsoft Office, Homeless Management Information System (HMIS), and other database software used to track service delivery;
10. Individuals with lived experiences of homelessness are strongly encouraged to apply.

ADA Statement: New Hope Housing Inc. will make reasonable accommodations in compliance with the Americans with Disabilities Act of 1990. Any person in need of accommodation should contact Human Resources directly for assistance.

New Hope Housing is proud to be an EOE/ADA employer that values diversity.