Case Manager (Full-Time)

Case Manager, Supportive Housing Programs

Join a great organization and use your creative problem solving skills in this full-time Case Manager position focused on establishing and maintaining housing stability for families in Tenfold's supportive housing programs. Services provided include case management, housing and budget counseling, connections to community resources, support with opportunities to increase incomes, tenant/landlord relationship building and creative problem solving.

Basic Functions:

Assist people to quickly end their homelessness and gain stable, affordable housing. Once housed, provide support to participants with mental health disabilities in maintaining their housing and provide supportive services and connect participants to mainstream resources.

Essential Functions:

1. Conduct housing searches for all new participants and continue until housing is obtained

2. Complete housing inspections and all required paperwork, including leases and income documentation

3. Meet regularly with all program participants to develop and achieve goals related to housing

4. Provide landlord/tenant mediation as needed

5. Monitor all participants to assure program compliance and lease compliance, provide support when there are concerns

6. Assist clients to create and maintain consistent communication channels, both verbal and written, with parties such as landlords, debtors, creditors, therapists, probation officers, etc.

7. Assure that all required documentation and data elements are entered in appropriate database, including weekly progress notes

8. Maintain regular clear communication with BHDS Housing Specialist and Case Manager

9. Support participants who are transitioning out of the program, which may include budget counseling, developing a savings plan and housing searches

10. Use the CTI (Critical Time Intervention) model in client service delivery when appropriate

Other Functions:

1. Complete required data entry in a timely manner

2. Complete all appropriate monthly and annual report forms

3. Maintain a complete working client file providing activity documentation and copies of all corresponding paperwork

4. Assume other responsibilities as assigned by the PATH Program Manager or the Program Director of Supportive Housing programs

5. Commitment to Tenfold’s Core Values: Empowerment, Teamwork, Integrity, Innovation and DEI

Minimum Knowledge, Skills and Abilities:

· Minimum Education Requirements- Bachelor Degree in Social Work or related field and at least one year of experience working with people with mental illness

· Excellent communication skills especially listening, mediation and writing skills

· Possess strong organizational skills with ability to meet a demanding workload

· Detail oriented to complete requirements of files and contract compliance

· Creative thinker

· Knowledge or understanding of tenant’s rights and responsibilities as well as “best practices” case management, especially related to housing

· Demonstrated knowledge of county social service agencies and community programs

· Fluency in the English language is required. Spanish speaking is an added asset, but not required

· Experience with computer and knowledge of Microsoft Office

· Valid driver license and a car that is legally registered and insured

· Sensitivity to cultural and socioeconomic characteristics of population served

· A commitment to Tenfold’s core values: Empowerment; Teamwork, Integrity, Innovation & DEI

· The ability to establish a respectful relationships with participants to help them gain skills and confidence

· The ability to work collaboratively with other personnel and/or service providers or professionals

· The ability to set appropriate limits

Job Type: Full-time

Pay: $18.00 - $19.00 per hour

Expected hours: 38 – 40 per week

Benefits:

• 401(k)
• Dental insurance
• Employee assistance program
• Flexible schedule
• Health insurance
• Life insurance
• Paid time off
• Retirement plan
• Vision insurance

Schedule:

• 8 hour shift

Work Location: Hybrid remote in Lancaster, PA 17602