Address
Form of workJob Description
Who we are:
VBG (Veteran Benefits Guide) was founded by a former active-duty United States Marine with the goal of ensuring that Veterans receive the correct disability benefits in a timely manner. VBG has successfully guided over 35,000 Veterans with their Veteran Affairs (VA) disability claims, resulting in substantially increased compensation benefits for their disabilities that are related to active-duty service. As a company founded by a Veteran and staffed by many Veterans and families of Veterans, Veteran Benefits Guide is committed to advocating for policies that protect the rights and interests of former servicemembers. ?
What we offer:
We invest in our people, supporting their growth through mentorship and professional development. We strive to offer work-life balance, creating a business culture that is people-focused and fun. Here are some of the benefits you can expect as part of our team:
- Compensation: The hourly rate of pay starts at $25.49 per hour with the opportunity for an increase after training.
- Work From Home: Flexibility to work from home based on business needs and policies.
- Work/life balance: We offer a Monday – Friday 8 a.m. to 5p. schedule.
- Benefits: Choice of Medical, Vision, and Dental plans with company premium contributions, accrual of 40 hours of PTO & 40 hours of sick time annually, 8 paid holidays plus a float holiday,401k with company match after 90 days. Metric-driven bonus and many other benefits.
- Growth and Development: In-house training and on-the-job development prepare our employees for promotional advancement, leadership opportunities, and lateral transfer skill development.
Your successful work will be recognized! Consistently exceeding your goals during your first 90 days could qualify you for an increase in hourly pay, subject to approval.
During a collaborative post-90-day one-on-one review, your direct leadership will identify areas for improvement and celebrate your achievements to help guide your success at VBG.
What we are looking for:
At VBG, a Case Manager is an individual committed to guiding Veterans through the entire VA disability claims process in this performance-based role, with minimum requirements of Key Performance Indicators (KPIs) that must be met monthly.
- Detail-oriented.
- Outstanding customer service.
- Excellent oral and written communication skills
- Ability to educate and persuade clients regarding the value of our service.
- High ability to problem-solve.
- Self-motivated, ethical, goal-oriented, and able to
- effectively adapt to change.
- Customer Relationship Management (CRM) Experience.
Essential Functions:
- Initiates first contact with clients via phone and email.
- Introduces company services and builds client rapport.
- Provide a detailed list of services offered.
- Effectively overcomes client objections through awareness-building education.
- Routinely audits client’s profiles for missing information needed to move forward.
A full job description can be found on our career page.
Education and Experience Requirements:
- High School Diploma.
- Proven Customer Experience.
- Call center experience is a plus.
Additional Requirements:
- Excellent attendance and punctuality.
- Experience working with multiple applications and dual monitors.
- Outstanding time management.
Where we are located:
This position is based in our Las Vegas, Nevada office on East Warm Springs Road near the Airport Rental Car Center.
How to apply:
Visit our website at http://www.vetbenefitsguide.com where you can read more about us and view all our latest career opportunities to see if this or another role fits you best.
EEOC:
Veteran Benefits Guide (VBG) provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, national origin, ancestry, physical disability, mental disability, medical condition, marital status, sex (including pregnancy, childbirth, breastfeeding or related medical conditions), gender (including gender identity and gender expression) genetic characteristic, sexual orientation, registered domestic partner status, age, military or veteran status, hairstyle or hair texture, reproductive health decision making, or any other characteristic protected by federal, state, or local laws.
About Veteran Benefits Guide:
Veteran Benefits Guide was founded by former United States Marine, Joshua Smith. Josh was employed by the Veteran Benefits Administration (VA) as a Rating Veteran Service Representative (Rater). While working in this capacity Josh was thoroughly trained on the VA’s Disability Compensation System. During his tenure at the VA, he discovered many inefficiencies in the way Veterans' disability ratings were evaluated. He witnessed firsthand how the VA’s method of deciding Veterans’ disability ratings was heavily flawed and designed a system to address those deficiencies. Recognizing the need to provide Veterans a better option for processing their VA disability claims, Josh set out to create a means to expedite them through the VA claim process while also obtaining the benefits Veterans deserve. Years later, VBG has successfully guided over 10,000 Veterans with submitting their VA disability claims, resulting in substantially increased compensation benefits for their disabilities which are related to active duty service.
