Position Summary
Primary Duties and Responsibilities
- Perform patient screening, intake, orientation, and assessment
- Develop or refine an individualized service plan based on assessment and other collateral data; make referrals for services as identified in plans; provide or arrange for patient transportation; and follow up on referrals during residency and for at least 30 days after discharge
- Provide at least three individual case management sessions per patient per week; review individualized service plan, update as needed, and document the review in the patient's record
- Assist patients in developing motivation for recovery and engaging in recovery activities appropriate for the early stages of behavior change
- Document appropriately within client Medical Record
- Assist patients in identifying and linking to appropriate resources for immediate needs and for the next levels of continuing care, safe and sober housing, and other recovery supports; assist patients with interviews and visits to prospective programs and providers; provide or arrange transportation to interviews.
- Conduct psychoeducational and motivation enhancement groups
- Attend staff meetings, case conferences and required training to coordinate with the program team and ensure quality of care and continuity in accordance with clinical policy
- Maintain working relationship with agencies, community resources, and families to coordinate services for patient care; provide information on substance abuse treatment resources and services; make necessary referrals; facilitate follow-up to ensure appropriate services have been delivered; and maintain aftercare follow-up system
- Establish and maintain patient files in accordance with internal, local, state and federal requirements and enter data in computerized and manual admission and discharge systems
- Conduct toxicology screens as needed
- Other duties as assigned
Knowledge, Skills, and Abilities
- Strong clinical skills
- Must be detail oriented
- Able to work under pressure and meet deadlines as well as be flexible and dependable
- Strong interpersonal, organizational and analytical skills
- Structure and content of the English language including the meaning and spelling of words, rules of
- composition, and grammar
- Principles and processes for providing client services. This includes client needs assessment, meeting quality standards for services, and evaluation of client satisfaction
- Human behavior and performance; individual differences in ability, personality, and interests; learning and motivation; psychological research methods; and the assessment and treatment of behavioral and affective disorders
- Exceptional customer/client service with the ability to resolve service issues
- Exceptional business acumen
- In-depth knowledge of Joint Commission and DHS standards
- Knowledge of business and management principles involved in strategic planning, resource allocation, human resources modeling, leadership technique, production methods, and coordination of people and resources
- Identifying complex problems and reviewing related information to develop and evaluate options and implement solutions
- Use logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems
- Considering the relative costs and benefits of potential actions to choose the most appropriate one.
- Ability to handle multiple priorities with a sense of urgency
- Excellent interpersonal communication (verbal and written) and presentation skills
- Motivating, developing, and directing people as they work
- Being aware of others' reactions, understanding why they react as they do, and adjusting one's own actions in relation to others
- Bringing others together and trying to reconcile differences
- Listen to and understand information and ideas presented through verbal and written words and sentences.
- Communicate information and ideas verbally and in writing so others will understand
- Apply general rules to specific problems to produce answers that make sense
- Combine pieces of information to form general rules or conclusions; including finding a relationship among seemingly unrelated events
- Identify/recognize when something is wrong or is likely to go wrong and know who to involve for resolution
- Generate various ideas about a given topic
Job Qualifications and Requirements
Education:
- Bachelor Degree curriculum from an accredited institution, or equivalent combination of education and experience, is required.
Experience:
- Knowledge of and experience with case management, is required.
- Experience with substance abuse, mental health, health, housing, and community support services is required.
- Experience with developing rapport with substance-abusing populations and referral and support systems is strongly preferred.
- Experience managing patient services and computerized and manual records, is strongly preferred.
- Experience complying with internal, local, state and federal requirements and regulations is strongly preferred.