Case Manager

OVERVIEW:

Gosnold, Inc. has been a nationally accredited non-profit leader in the prevention, treatment and recovery of mental health and substance use disorders for over 50 years. We offer a full, end-to-end continuum of care offering a wide range of treatment options. Highly regarded for innovation, we offer a comprehensive patient centered continuum of care tailored to fit the needs of each individual. Gosnold welcomes like-minded individuals who are passionate about our mission to support people and families affected by these disorders, and to promote lasting recovery.

The Case Manager must have the ability to conduct patient interviews, complete basic assessments, and engage patients into treatment and continuing care planning. This role requires knowledge of and experience with community resources and referral systems and/or the ability to work in collaboration with community-based providers and agencies. The Case Manager must have basic knowledge of mental health and addiction recovery processes, services, and support.

ESSENTIAL JOB FUNCTIONS/DUTIES/RESPONSIBILITIES:

• Interact with patients, families, and community stakeholders with sensitivity and professionalism.
• Conduct patient assessments and case management service plans.
• Prepare care plans in collaboration with patients and their identified supports.
• Participate in staff supervision and in-service training programs.
• Participate in team meetings to review patient progress.
• Communicate regularly with referral sources and advocacy groups.
• Manage caseload of patients and track multiple required tasks using CRM software system.
• Strongly organized and self-directed, comfortable and proficient with web-based electronic health records, and able to fulfill outreach functions with own transportation.
• Establish connections and utilize community resources to help patients develop effective recovery support systems.
• If indicated and directed, accompany (including transporting) patients to community resources and other services as dictated by their service plans.
• Work with patients to develop transportation and other resources to facilitate self-management of care and services.
• Maintain patient records in compliance with existing Gosnold standards.
• Exceptional customer service orientation.
• Perform all other duties as assigned.

SUPERVISORY RESPONSIBILITIES: N/A

MINIMUM KNOWLEDGE, Experience, AND SKILLS REQUIRED:

The requirements listed below are representative of the knowledge, skills, and/or abilities required to perform the job.

• Education: Bachelor’s Degree in a healthcare or related discipline is preferred.
• Experience: Minimum two (2) years of experience in working mental health, addiction, and/or home health/hospice or related field will be considered for this position.
• Skills: Solid computer skills including, working experience with MS Office (Outlook, Excel and Word). Excellent verbal and written communication skills. Ability to multi-task,
• Certificates, Licenses, and Registrations: N/A
• BENEFITS (based on full-time employment):
  • Blue Cross & Blue Shield health and dental insurance
  • Vision insurance
  • Medical and dependent care flexible spending accounts
  • Generous paid vacation, sick, and holiday time
  • 403b retirement savings plan with employer match
  • Personal financial management services
  • Life and supplemental life insurance
  • Critical illness and accident insurance
  • Family First caregiver benefit
  • Employee Assistance Program
  • Pet insurance
  • Tuition assistance
  • Payroll deductions for home and automobile insurance
    Gosnold is an Equal Opportunity Employer.
    COVID-19 Statement:
    In accordance with CDC guidelines, Gosnold maintains strict standards when it comes to protecting our staff, patients, and residents, and offers a variety of personal protective equipment to ensure a safe and stress-free workplace.