Case Manager

Salary : $45,385.60 - $66,393.60 Annually
Location : Ottumwa - 52501 - Wapello County, IA
Job Type: Full-time
Job Number: 24-03184
Agency: 402 Health & Human Services - Community Services Area
Division: DHS - Child Support Recovery Unit (CSRU)
Opening Date: 03/20/2024
Closing Date: 3/31/2024 11:59 PM Central
LinkedIn Tag: #LI-POST
Point of Contact: Rebecca Curran; rcurran@dhs.state.ia.us
Job Description
Introduction:
Do you have a passion for helping others and want to make a significant impact in what you do? The Iowa Department of Health and Human Services has the perfect job for you as a Child Support Case Manager (Child Support Recovery Officer). We're dedicated to guiding Iowa families in providing vital financial and emotional support for their children. As part of our team, you'll play a crucial role in establishing, enforcing, and monitoring child and medical support orders, ensuring the well-being of children across the state.
What we provide:

• Located in downtown Ottumwa, close to several local retailers and services
• Within walking distance/quick driving of multiple restaurant options
• Free parking on site
• Hybrid work options available after full training period
• A growing, diverse, and team-focused environment

The State of Iowa offers a great total compensation package including:

• Iowa Public Employees' Retirement System (IPERS) (Employee contributes 6.29%/State of Iowa contributes 9.44%)
• Retirement Investors Club (RIC) (Employer Sponsored Retirement Plan) (State of Iowa matches up to $75/month)
• Health, Dental and Vision Insurance (See below for more details)
• Vacation Leave (96 hours/year)
• Sick Leave (144 hours/year)
• Paid Holidays (9 days/year)
• Flexible Spending Accounts
• Life Insurance ($20,000 paid for by the State of Iowa)
• Long-Term Disability Insurance
• Hours 8:00-4:30, Mon-Fri

For additional information on benefits Our outlines the amazing benefits for this position.
Do we have your attention yet? Keep reading to learn more about this fantastic job opportunity!
As a Case Manager with Child Support Services, you'll be responsible for complex case management, interacting with various community partners, and providing crucial support to families. You will encounter customers who may be reluctant to cooperate with Child Support so the ability to provide conflict resolution, while maintaining your composure is imperative. Overall, we're seeking someone who is a positive, respectful, a quick learner and is passionate about supporting families throughout their journey.
Some of your key responsibilities will include:

• Independently analyzing complex case situations and legal scenarios
• Effectively communicating with customers via phone, email, and written correspondence
• Building strong relationships with parents to ensure their success
• Demonstrate critical thinking skills and prioritize tasks efficiently
• Exercise positive conflict resolution by using active listening skills
• Maintain extreme accuracy in all aspects of casework
• Adapt to work pressures and changing situations with ease
• Work collaboratively in a team environment

What are we looking for in our ideal candidate?

• Strong organizational skills and attention to detail
• Proficiency in Microsoft Office and ability/willingness to learn new software
• Familiarity with relevant laws, policies, and procedures
• Ability to handle confidential information with discretion
• Someone that is able to travel occasionally

If you're motivated, compassionate, and ready to make a difference, apply now to join our dynamic team at Child Support Services! Here you can find a career with purpose and help us support Iowa families and shape a brighter future for children in our state.
Applicants are strongly encouraged to fully complete ALL employment and education fields within the online application. The application is the primary record for determining your eligibility for employment. Do not use SEE RESUME in the application fields. We encourage you to attach a resume and cover letter to provide information in a different format, but your resume should never include information that is not contained in the application fields. Our agency uses E-Verify to confirm the employment eligibility of all newly hired employees. To learn more about E-Verify, including your rights and responsibilities, please visit www.dhs.gov/E-Verify.
The State of Iowa is an EEO/AA Employer
HHS values those with "lived experience" and encourages foster youth, foster parents, and/or parents who were in the DHS (HHS) system to apply. Minorities, women, veterans, and persons with disabilities are also encouraged to apply (Hearing and Speech Impaired - Relay Iowa 1-800-735-2942 TDD).
Minimum Qualification Requirements
Applicants must meet at least one of the following minimum requirements to qualify for positions in this job classification:

1. Graduation from an accredited college or university with an associate's degree in any field, and experience equal to one year of full-time public contact work.
2. A total of three years of education and/or full-time experience (as described in number one), where thirty semester hours of accredited college or university coursework in any field equals one year of full-time experience.
3. Current, continuous experience in the state executive branch that includes eighteen months of full-time public contact work.
4. Current, continuous experience in the state executive branch that includes one year of full-time work with Child Support Services.

For additional information, please click on this .
Additional Qualification Requirements
This position requires the completion and successful passing of an FBI background check, including fingerprinting.
Why Choose the State of Iowa?
At the heart of our commitment to excellence is a dedication to our most valuable asset - our employees. Discover the outstanding benefits that set us apart as an employer of choice.
Our Robust Benefits Package Includes:
Competitive Compensation:
Enjoy a competitive salary that reflects directly on your skills and expertise.
Keep in mind, your wage is just one part of your total compensation. Unlock the complete value of your employment with the State of Iowa by using our user-friendlyGain insights into your comprehensive annual compensation, including salary and State-provided benefits.
Health and Wellness:
Prioritize your well-being with our comprehensive health plans, including medical, dental, and vision coverage. Enjoy the peace of mind knowing that the State of Iowa covers 90% of the premiums, providing you and your loved ones with excellent coverage at a remarkably low cost.
Retirement Planning:
We are proud to offer the Iowa Public Employees Retirement System (IPERS). A defined benefit plan, IPERS benefits are guaranteed for life, meaning once you retire, you will receive the same monthly benefit for the remainder of your life (once vested). We invest in your long-term financial well-being, so you can retire with peace of mind.
Paid Time Off:
Life is unpredictable, and at the State of Iowa, we understand the importance of work-life balance. Our leave policies, including paid holidays, vacation, and sick leave with unlimited accrual, ensure you have the flexibility you need for personal and family matters.
Professional Development:
Elevate your career with continuous learning opportunities. We support your growth through training programs, workshops, and tuition reimbursement.
Employee Assistance Program (EAP):
We care about your well-being beyond the workplace. Access confidential counseling, resources, and support through our Employee Assistance Program.
Diversity and Inclusion:
Be part of a diverse and inclusive workplace that embraces all backgrounds and perspectives. We believe diversity is a strength that drives innovation.
Join Us - Elevate Your Career:
Ready to elevate your career with the State of Iowa?to explore more about our unparalleled benefits and discover what makes us unique. Your success is our priority!
01
Do you understand that the answers to all of the following questions must be truthful, honest, and accurate to the best of your ability? Please read all questions and answers thoroughly and make sure you understand them completely. Ensure the answers to your questions match the information filled out on your application and the attachments you have uploaded. If the answers to your questions are inconsistent with your application information or uploaded attachments, you will be given zero points for the question. Knowingly misrepresenting the facts when submitting any information related to an application, examination, certification, appeal, or any other facet of the selection process will result in your disqualification from this application and future employment with the state of Iowa.

• Yes - I understand and agree.
• No

02
PLEASE READ CAREFULLY
Have you filed a registration statement pursuant to the federal Foreign Agents Registration Act of 1938, as amended, 22 U.S.C. §611 et seq?

• No - I have NOT filed a registration statement pursuant to the federal Foreign Agents Registration Act of 1938, as amended, 22 U.S.C. §611 et seq
• Yes - I HAVE filed a registration statement pursuant to the federal Foreign Agents Registration Act of 1938, as amended, 22 U.S.C. §611 et seq

03
Have you graduated with an associate's degree in any field, and have experience equal to one year of full-time public contact work?

• Yes
• No

04
Do you have a total of three years of education and/or full-time experience in public contact work? Thirty semester hours of accredited college or university coursework in any field equals one year of full-time experience.

• Yes - I have the 3 year total required
• I do not have the 3 year total required

05
Are you a current permanent State of Iowa employee? IF yes - Do you have experience in the state executive branch that includes one year of full-time work with Child Support Services?

• I am a current permanent State of Iowa employee and have experience in the state executive branch that includes one year of full-time work with Child Support Services
• I am not a current permanent State of Iowa employee
• I am a current permanent State of Iowa employee BUT DO NOT have experience in the state executive branch that includes one year of full-time work with Child Support Services

06
Are you a current permanent State of Iowa employee? IF yes - Do you have experience in the state executive branch that includes eighteen months of full-time public contact work?

• I am a current permanent State of Iowa employee AND have experience in the state executive branch that includes eighteen months of full-time public contact work
• I am NOT a current permanent State of Iowa employee
• I am a current permanent State of Iowa employee BUT DO NOT have experience in the state executive branch that includes eighteen months of full-time public contact work

07
This position is required to work from the office in Ottumwa, Iowa. Are you willing and able to work in Ottumwa, Iowa on a regular basis?

• Yes
• No

Required Question