Options Counselor/Case Manager - Davenport, Ia

TITLE:Options Counselor/Case Manager – Hourly/Nonexempt

REPORTS TO: Social Services Director

PURPOSE OF POSITION:Options Counselor/Case Manager will provide interactive person-directed support that assists the consumer to make informed choices about long term community services and supports based upon the consumer’s preferences, strengths, and values.

RESPONSIBILITIES/ACTIVITIES:

1. Explain the role of the Options Counselor to consumer and support persons to set clear expectations and to emphasize to all participants the role of the consumer as decision maker and empower older adults to advocate on their own behalf.

2. Utilize person-directed approach with the consumer, to engage, and discuss their goals. Arrange and conduct one-on-one meetings, e-mail, and public education sessions to gather information from consumer about their wants, preferences, goals and to link consumers with available support and services in their community.

3. Searches through database, written, and computer-based information resources to provide individuals seeking information with several options and relevant materials over the phone, through mail or e-mail depending on the preference of the individual being served, and advocates on behalf of individual to ensure access to needed programs and services.

4. Maintains accurate and complete individual records and documentation within database; maintains confidentiality per HIPPA requirements.

5. Follows Milestones Area Agency on Aging’s follow-up policy and procedures to ensure individual has connected with needed services.

6. Supply outreach contacts to Social Services Director, monthly, for reports to IA Department on Aging.

7. Answer general questions related to the other Milestones programs as appropriate, facilitate referrals to those programs and contribute to the overall agency team effort.

8. Other duties as assigned

REQUIREMENTS, SKILLS AND/OR ABILITIES FOR POSITION:

1. BA/BS with preferred Human Services focus and 2 years work experience in a human service-related field.

2. Knowledge of community resources (public and private): what they are, how to access, eligibility criteria, and how to seek out additional resources (databases, websites, networking)

3. Knowledge of government programs (i.e., Medicaid, Waivers, Medicare)

4. Written and verbal communication skills: active listening, motivational interviewing, and clear presentation of information to consumers

5. Outstanding customer service skills

6. Accurately input data directly into the database during telephone consultation

7. Independent problem solving, detail-oriented

8. Knowledge of aging and disability resource

9. Must be able to become certified as an Alliance of Information and Referral Specialists (AIRS) and Adult Mandatory Reporter within 6 months of employment.

10. Must have valid driver’s license, auto insurance, access to reliable transportation, and ability to travel as required.

FREEDOM TO ACT AND PROBLEM-SOLVING REQUIRED:

Ability to handle multiple programs, accept responsibility, work interdependently with all other agency program staff, determine priorities and schedule time effectively.

SCHEDULE:

Full-Time: 40 hours weekly, Monday – Friday, 8:00am – 4:30pm

SALARY:

Range: $15.57 – $24.00 per hour

BENEFITS:

Medical, Dental, Vision, Short Term Disability, Critical Illness, IPERS, Vacation and Sick Time, 1 Personal Day and 12 Paid Holidays Annually

Job Type: Full-time

Pay: $15.57 - $24.00 per hour

Expected hours: 40 per week

Benefits:

• Dental insurance
• Flexible schedule
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Retirement plan
• Vision insurance

Schedule:

• 8 hour shift

Work setting:

• In-person

Ability to Relocate:

• Davenport, IA: Relocate before starting work (Required)

Work Location: In person