Address
Form of workSalary: See Position Description
Location : Greeley, CO
Job Type: Regular, Full-time
Job Number: 12991-1223
Department: Human Services
Opening Date: 12/04/2023
Closing Date: 12/26/2023 11:59 PM Mountain
Description
Weld County Department of Human Services (DHS) is expanding our Long-Term Care Services and Supports Case Management Program and looking to hire individuals who want to make a positive impact in the lives of others in the community. Our goal is to help individuals with disabilities and our aging population maintain independence and dignity in their home and community, through person-centered and supportive Case Management services. We're excited to engage with interested and qualified candidates to talk about future employment opportunities at Weld County DHS, Area Agency on Aging (AAA).
Mission Statement: Engaging and partnering with the community to improve safety, health and well-being of individuals and families through the delivery of responsive and collaborative services.
Vision Statement: The people of Weld County are connected to the resources needed to thrive in the community and feel safe and empowered.
Values: Accountability - Integrity - Service - Communication - Innovation
Weld County Department of Human Services' greatest asset is our staff.
Supports the Area Agency on Aging (AAA) Case Management Agency (CMA) by performing essential administrative and clerical duties. Accepts referrals from internal sources, other county or state human service agencies, local medical facilities, nursing homes, and other community agencies. Performs follow-up activities related to ongoing Case Management. Tracks information requests and manages client information in multiple computerized data bases.
The Ideal Candidate for the Department of Human Services, Child Welfare Division will be someone who possesses the following traits:
1. Advanced working knowledge of Excel and ability to navigate multiple computer systems.
2. Flexible
3. Detail oriented
4. Strong customer service skills
5. Ability to self start and multi-task
$21.38 - $27.05 an hour plus benefits (see benefits tab on the job posting). The position will normally start at $21.38 an hour.
This position is non-exempt from the minimum wage and overtime requirements of the Fair Labor Standards Act.
As an applicant for this position, you should be aware of Senate Bill 19-085, the Equal Pay for Equal Work Act. The act requires employers to announce the pay range for job openings. This range encompasses the nine pay steps available should you receive the position and demonstrate satisfactory performance over time.
The timeline for this position is the following:
Position Closes: December 26 at midnight
Assessments: Basic Office Skills & Excel (Due by January 1st at midnight)
Screening Interview (via MS Teams): January 3rd (afternoon)
Panel Interview (in-person): January 12th (afternoon)
Start date: March 1, 2024
Use the following link to learn more about Weld County Department of Human Services:
https://www.weldgov.com/Government/Departments/Human-Services
Essential Duties and Responsibilities
The following job duties are established to outline the basic duties and responsibilities of the above captioned position. To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.
Administrative Support (20%):
• Performs a variety of basic clerical duties that include data entry, imaging, mail distribution and copying.
• Assembles and distributes informational packets, forms, and medical information requests.
• Pickups or delivers documents or forms or other routine duties using own vehicle within Weld County.
• Assists with meeting preparation to ensure adequate seating, technology provision and materials available.
• Answers incoming calls and efficiently and accurately identifies the caller's need. Directs caller to the proper department employee in a customer focused manner.
• Monitors various meetings and committees to ensure case managers and/or providers are not double booked.
Intake and Eligibility Support (25%):
• Understands CMA program rules and regulations and provides information to individuals requiring qualification information and/or documentation.
• Asks questions to discern all relevant facts and gather as much information as possible to prepare member file.
• Creates files for all verified and certified members.
• Compiles, tracks, and distributes enrollment paperwork.
• Accepts referrals of potential members by phone, in-person, or other forms of communication.
• Enters all member information into tracking system for case assignment.
• Supports individuals and families with application process to ensure the application is received and reviewed for eligibility determination.
• Assists in resolving eligibility issues.
• When all member information including financial information has been received, may assign case to appropriate Case Manager according to unit guideline and case volume.
• Assists with developing and distributing approval/denial letters to members, families, and guardians.
• Assists with transition of members appropriately between case managers and CMA programs.
• Send various medical information documents to physicians; track receipt of completed documentation; follow up with physician's office until received.
Case Management Support (35%):
• Assists the Case Managers with requesting, collecting, and/or distributing documentation needed for a multitude of tasks across the various waiver and/or State General Fund programs.
• Tracks data, using internal tracking system and notifies appropriate staff of any updates within required timeframes.
• Develops a comprehensive system that tracks eligibility redetermination (RRR) dates and notifies Case Manager of the need for completion of the renewal paperwork by member or legal representative.
• Uses computerized tracking system to follow-up with Medicaid technician if financial information has not been received.
• Receives referrals for services from Case Managers and distributes to providers in accordance with procedural requirements.
• Effectively utilizes State prescribed computer system(s).
• Enters all case activity into computerized State data base.
• Documents all member contact, information requests, and follow-up activity in appropriate data base.
• Tracks incident reports being reviewed to assist with procedural and timeline compliance.
• Compares services and units to those authorized in the Service Plan and notifies Case Manager of any discrepancies.
• Distributes bus passes to members whose service plan allocate this service.
• Develops and uses reports that may be helpful in continuity of care across programs.
• Acts as a liaison between the member, CMA, and both internal and external community partners regarding Medicaid Long Term Care programs.
• Conduct and track annual satisfaction surveys for all members and families in Family Support Services Program (FSSP) and State Supported Living Services (SLS).
• Sends allocation letters and monthly verification of use to service providers.
• Tracks service activity and verification and refers any nonuse to appropriate Case Manager.
• Updates provider lists with current information.
• Review monthly progress notes from providers and update system with start dates of new services when applicable.
Professionalism and Teamwork (10%):
• Participates in a positive and value-added manner with both internal and external professional partners.
• Stays informed by participating as appropriate in all team, unit, and division meetings, attends or views recordings for department updates and reads county wide messaging.
• Participates as a team member of the department establishing and maintaining a high degree of cooperation with coworkers.
• Display a willingness to collaborate and problem solve.
• Understands how one's day to day work significantly impacts the team's success.
• Accepts responsibility for own actions and follows through on commitments.
Other Duties as Assigned (10%):
• Follows policies and procedures, the Weld County Code of Conduct and adheres to strict confidentiality guidelines and appropriate release of information outlined in both.
• Other duties may be assigned. Any one position may not include all duties listed, nor do the listed examples include all duties which may be found in positions of this class.
Qualifications
REQUIRED QUALIFICATIONS:
• High School Diploma or GED Equivalency.
• Two years' full-time business or clerical experience in an office environment that includes extensive customer service in a team atmosphere.
• Candidate must pass a background check prior to employment start date.
• Candidate must pass WCDHS background checks prior to employment start date, including a Colorado Adult Protective Services (CAPS) check and will continue to be monitored throughout employment.
• Candidate must possess a driver's license and adequate Liability Insurance by the employment start date and maintain a valid license for the duration of employment.
• Candidate must provide own transportation and be willing to travel throughout Weld County.
• Candidate must possess the ability to learn and apply new computer skills on a regular basis.
• Candidate must possess knowledge of computer programs such as Microsoft Windows and Word, Excel, and Outlook.
• Candidate must possess the ability to read and comprehend instructions, correspondence and department policies and procedures.
• Candidate must possess the ability to write correspondence.
• Candidate must possess the ability to effectively communicate with diverse populations in a variety of settings.
• Candidate must possess the ability to apply math concepts and calculations in the work environment.
• Candidate must possess the ability to apply common sense to problem solve in a work environment.
• Candidate must possess the ability to adapt to fast paced, high volume and ever-changing work environment and be able to handle high stress situations.
• Candidate must demonstrate the ability to show initiative, meet timelines, organize work, manage time, and manage multiple priorities.
PREFERRED QUALIFICATIONS:
• Ability to keyboard at 35 words per minute.
• Knowledge of community resources and other community-based services for the aging or individuals with disabilities.
Other Necessary Requirements
PHYSICAL REQUIREMENTS:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
• While performing the duties of this job, the employee is regularly required to talk or hear.
• The employee may be required to sit for extended periods of time and is occasionally required to stand and walk.
• The employee frequently is required to use their hands and reach with hands and arms.
• Occasionally, the employee must lift and/or move up to 25 pounds.
• Specific vision abilities required for this job include close vision, distance vision, peripheral vision, and the ability to adjust focus such as when using a computer or are reading.
WORK ENVIRONMENT:
• Primary office location will be in the Greeley office.
• Work may involve time away from a standard office environment, which may consist of accompanying Case Management staff during community visits.
• Reliable, predictable attendance within department business hours of 8 a.m. to 5 p.m. Monday through Friday.
• This position is in-person and requires attendance at the office to support a large Case Management Agency and various programs.
The following benefit information is for regular, full time employees. This summary is furnished as general information only and is not intended to be a full description of the benefits offered to Weld County Employees. Specific information on benefits available may be obtained from the Weld County Human Resource office at 970-400-4234.
Click to go to a Benefits information webpage.
Medical/Dental/Vision Plans
Weld County offers two medical plans through Aetna. Employees who enroll in one of the health plans must enroll in dental and vision. There are two vision plans and three dental plans to choose from. Dependents may also be enrolled. Questions regarding eligibility and premiums should be directed to Human Resources.
Life Insurance
Weld County offers employees a Basic Term Life Insurance policy in the amount of 3 times their annual salary. Eligible employees must regularly work at least 20 hours per week. The plan is provided at no cost to the employee. Employees also have the option to enroll in supplemental term policies for themselves and their dependents. Rates for those supplemental plans are based on age.
Long Term Disability Insurance
Weld County pays the premium for Long Term Disability Insurance for any regular employee that works at least 20 hours per week. The policy provides a monthly benefit of 60% of monthly base salary (maximum benefit of $8,000/month) after a 6 month waiting period.
Short Term Disability Insurance
Weld County offers a Short Term Disability plan through Cigna to any regular employee that works at least 20 hours per week. The premium is paid 100% by Weld County and the plan pays a monthly benefit of 60% of monthly base salary after the employee has been off work for 30 days and exhausted all of their own sick and vacation time.
Paid Leave
Weld County offers paid vacation, sick leave and holidays. Specific information regarding these benefits can be obtained from Human Resources.
Retirement
All full time regular employees at Weld County (except Health Department employees) participate in a mandatory defined benefit retirement plan. The employees contribute 9% of their base salary on a before tax basis to the fund. Weld County matches that amount starting with the employee's first paycheck. Weld County employees also pay Social Security/Medicare (7.65%). In addition to the mandatory plan, employees h...
Location : Greeley, CO
Job Type: Regular, Full-time
Job Number: 12991-1223
Department: Human Services
Opening Date: 12/04/2023
Closing Date: 12/26/2023 11:59 PM Mountain
Description
Weld County Department of Human Services (DHS) is expanding our Long-Term Care Services and Supports Case Management Program and looking to hire individuals who want to make a positive impact in the lives of others in the community. Our goal is to help individuals with disabilities and our aging population maintain independence and dignity in their home and community, through person-centered and supportive Case Management services. We're excited to engage with interested and qualified candidates to talk about future employment opportunities at Weld County DHS, Area Agency on Aging (AAA).
Mission Statement: Engaging and partnering with the community to improve safety, health and well-being of individuals and families through the delivery of responsive and collaborative services.
Vision Statement: The people of Weld County are connected to the resources needed to thrive in the community and feel safe and empowered.
Values: Accountability - Integrity - Service - Communication - Innovation
Weld County Department of Human Services' greatest asset is our staff.
Supports the Area Agency on Aging (AAA) Case Management Agency (CMA) by performing essential administrative and clerical duties. Accepts referrals from internal sources, other county or state human service agencies, local medical facilities, nursing homes, and other community agencies. Performs follow-up activities related to ongoing Case Management. Tracks information requests and manages client information in multiple computerized data bases.
The Ideal Candidate for the Department of Human Services, Child Welfare Division will be someone who possesses the following traits:
1. Advanced working knowledge of Excel and ability to navigate multiple computer systems.
2. Flexible
3. Detail oriented
4. Strong customer service skills
5. Ability to self start and multi-task
$21.38 - $27.05 an hour plus benefits (see benefits tab on the job posting). The position will normally start at $21.38 an hour.
This position is non-exempt from the minimum wage and overtime requirements of the Fair Labor Standards Act.
As an applicant for this position, you should be aware of Senate Bill 19-085, the Equal Pay for Equal Work Act. The act requires employers to announce the pay range for job openings. This range encompasses the nine pay steps available should you receive the position and demonstrate satisfactory performance over time.
The timeline for this position is the following:
Position Closes: December 26 at midnight
Assessments: Basic Office Skills & Excel (Due by January 1st at midnight)
Screening Interview (via MS Teams): January 3rd (afternoon)
Panel Interview (in-person): January 12th (afternoon)
Start date: March 1, 2024
Use the following link to learn more about Weld County Department of Human Services:
https://www.weldgov.com/Government/Departments/Human-Services
Essential Duties and Responsibilities
The following job duties are established to outline the basic duties and responsibilities of the above captioned position. To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.
Administrative Support (20%):
• Performs a variety of basic clerical duties that include data entry, imaging, mail distribution and copying.
• Assembles and distributes informational packets, forms, and medical information requests.
• Pickups or delivers documents or forms or other routine duties using own vehicle within Weld County.
• Assists with meeting preparation to ensure adequate seating, technology provision and materials available.
• Answers incoming calls and efficiently and accurately identifies the caller's need. Directs caller to the proper department employee in a customer focused manner.
• Monitors various meetings and committees to ensure case managers and/or providers are not double booked.
Intake and Eligibility Support (25%):
• Understands CMA program rules and regulations and provides information to individuals requiring qualification information and/or documentation.
• Asks questions to discern all relevant facts and gather as much information as possible to prepare member file.
• Creates files for all verified and certified members.
• Compiles, tracks, and distributes enrollment paperwork.
• Accepts referrals of potential members by phone, in-person, or other forms of communication.
• Enters all member information into tracking system for case assignment.
• Supports individuals and families with application process to ensure the application is received and reviewed for eligibility determination.
• Assists in resolving eligibility issues.
• When all member information including financial information has been received, may assign case to appropriate Case Manager according to unit guideline and case volume.
• Assists with developing and distributing approval/denial letters to members, families, and guardians.
• Assists with transition of members appropriately between case managers and CMA programs.
• Send various medical information documents to physicians; track receipt of completed documentation; follow up with physician's office until received.
Case Management Support (35%):
• Assists the Case Managers with requesting, collecting, and/or distributing documentation needed for a multitude of tasks across the various waiver and/or State General Fund programs.
• Tracks data, using internal tracking system and notifies appropriate staff of any updates within required timeframes.
• Develops a comprehensive system that tracks eligibility redetermination (RRR) dates and notifies Case Manager of the need for completion of the renewal paperwork by member or legal representative.
• Uses computerized tracking system to follow-up with Medicaid technician if financial information has not been received.
• Receives referrals for services from Case Managers and distributes to providers in accordance with procedural requirements.
• Effectively utilizes State prescribed computer system(s).
• Enters all case activity into computerized State data base.
• Documents all member contact, information requests, and follow-up activity in appropriate data base.
• Tracks incident reports being reviewed to assist with procedural and timeline compliance.
• Compares services and units to those authorized in the Service Plan and notifies Case Manager of any discrepancies.
• Distributes bus passes to members whose service plan allocate this service.
• Develops and uses reports that may be helpful in continuity of care across programs.
• Acts as a liaison between the member, CMA, and both internal and external community partners regarding Medicaid Long Term Care programs.
• Conduct and track annual satisfaction surveys for all members and families in Family Support Services Program (FSSP) and State Supported Living Services (SLS).
• Sends allocation letters and monthly verification of use to service providers.
• Tracks service activity and verification and refers any nonuse to appropriate Case Manager.
• Updates provider lists with current information.
• Review monthly progress notes from providers and update system with start dates of new services when applicable.
Professionalism and Teamwork (10%):
• Participates in a positive and value-added manner with both internal and external professional partners.
• Stays informed by participating as appropriate in all team, unit, and division meetings, attends or views recordings for department updates and reads county wide messaging.
• Participates as a team member of the department establishing and maintaining a high degree of cooperation with coworkers.
• Display a willingness to collaborate and problem solve.
• Understands how one's day to day work significantly impacts the team's success.
• Accepts responsibility for own actions and follows through on commitments.
Other Duties as Assigned (10%):
• Follows policies and procedures, the Weld County Code of Conduct and adheres to strict confidentiality guidelines and appropriate release of information outlined in both.
• Other duties may be assigned. Any one position may not include all duties listed, nor do the listed examples include all duties which may be found in positions of this class.
Qualifications
REQUIRED QUALIFICATIONS:
• High School Diploma or GED Equivalency.
• Two years' full-time business or clerical experience in an office environment that includes extensive customer service in a team atmosphere.
• Candidate must pass a background check prior to employment start date.
• Candidate must pass WCDHS background checks prior to employment start date, including a Colorado Adult Protective Services (CAPS) check and will continue to be monitored throughout employment.
• Candidate must possess a driver's license and adequate Liability Insurance by the employment start date and maintain a valid license for the duration of employment.
• Candidate must provide own transportation and be willing to travel throughout Weld County.
• Candidate must possess the ability to learn and apply new computer skills on a regular basis.
• Candidate must possess knowledge of computer programs such as Microsoft Windows and Word, Excel, and Outlook.
• Candidate must possess the ability to read and comprehend instructions, correspondence and department policies and procedures.
• Candidate must possess the ability to write correspondence.
• Candidate must possess the ability to effectively communicate with diverse populations in a variety of settings.
• Candidate must possess the ability to apply math concepts and calculations in the work environment.
• Candidate must possess the ability to apply common sense to problem solve in a work environment.
• Candidate must possess the ability to adapt to fast paced, high volume and ever-changing work environment and be able to handle high stress situations.
• Candidate must demonstrate the ability to show initiative, meet timelines, organize work, manage time, and manage multiple priorities.
PREFERRED QUALIFICATIONS:
• Ability to keyboard at 35 words per minute.
• Knowledge of community resources and other community-based services for the aging or individuals with disabilities.
Other Necessary Requirements
PHYSICAL REQUIREMENTS:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
• While performing the duties of this job, the employee is regularly required to talk or hear.
• The employee may be required to sit for extended periods of time and is occasionally required to stand and walk.
• The employee frequently is required to use their hands and reach with hands and arms.
• Occasionally, the employee must lift and/or move up to 25 pounds.
• Specific vision abilities required for this job include close vision, distance vision, peripheral vision, and the ability to adjust focus such as when using a computer or are reading.
WORK ENVIRONMENT:
• Primary office location will be in the Greeley office.
• Work may involve time away from a standard office environment, which may consist of accompanying Case Management staff during community visits.
• Reliable, predictable attendance within department business hours of 8 a.m. to 5 p.m. Monday through Friday.
• This position is in-person and requires attendance at the office to support a large Case Management Agency and various programs.
The following benefit information is for regular, full time employees. This summary is furnished as general information only and is not intended to be a full description of the benefits offered to Weld County Employees. Specific information on benefits available may be obtained from the Weld County Human Resource office at 970-400-4234.
Click to go to a Benefits information webpage.
Medical/Dental/Vision Plans
Weld County offers two medical plans through Aetna. Employees who enroll in one of the health plans must enroll in dental and vision. There are two vision plans and three dental plans to choose from. Dependents may also be enrolled. Questions regarding eligibility and premiums should be directed to Human Resources.
Life Insurance
Weld County offers employees a Basic Term Life Insurance policy in the amount of 3 times their annual salary. Eligible employees must regularly work at least 20 hours per week. The plan is provided at no cost to the employee. Employees also have the option to enroll in supplemental term policies for themselves and their dependents. Rates for those supplemental plans are based on age.
Long Term Disability Insurance
Weld County pays the premium for Long Term Disability Insurance for any regular employee that works at least 20 hours per week. The policy provides a monthly benefit of 60% of monthly base salary (maximum benefit of $8,000/month) after a 6 month waiting period.
Short Term Disability Insurance
Weld County offers a Short Term Disability plan through Cigna to any regular employee that works at least 20 hours per week. The premium is paid 100% by Weld County and the plan pays a monthly benefit of 60% of monthly base salary after the employee has been off work for 30 days and exhausted all of their own sick and vacation time.
Paid Leave
Weld County offers paid vacation, sick leave and holidays. Specific information regarding these benefits can be obtained from Human Resources.
Retirement
All full time regular employees at Weld County (except Health Department employees) participate in a mandatory defined benefit retirement plan. The employees contribute 9% of their base salary on a before tax basis to the fund. Weld County matches that amount starting with the employee's first paycheck. Weld County employees also pay Social Security/Medicare (7.65%). In addition to the mandatory plan, employees h...
