Case Assistant

Description

Intro/Program Description: LSNC is a multi-generational program of Goddard Riverside that serve educational, recreational, and cultural needs and aspirations of the Lincoln Square community with a focus on residents of Amsterdam Houses and Amsterdam Addition. West 65th Older Adults Center is funded by the NYC Department for Aging. More than 300 active members are offered daily nutritious hot lunch as well as a variety of wellness, educational, art programs, and social services. The NORC serves residents age 60+ who are residents of the NYC Housing Authority developments Amsterdam Houses and Amsterdam addition with social services, health promotion, and recreational/cultural/social opportunities. About 50% of NORC seniors are Spanish-speaking. Senior services provide an opportunity for all older adults (age 60+) to lead more vibrant and meaningful lives through comprehensive programming and social support including case management, case assistance, and health promotion.

 

Purpose of Position: Under supervision of Director and Social Services Supervisor, Case Assistant provides  services that includes new clients registrations and annual assessments, updating client information and re-assessing client needs on annual basic for  assistance with applications and recertification for benefits, referrals and connections to services such as post-discharge homecare, legal services and medical care; advocacy with public and provide systems; collaboration with the on-site nurse; telephone reassurance and friendly visiting, home visits to ensure clients are safe and well.

 

Schedule: Monday through Friday, 8:00 am to 4:00 pm. Weekends: Cooling Center Administration if required (occasionally, summer only, rotation schedule)

 

Salary Range: $31,164 - $38,955

 

Candidates must have the required qualifications to be considered for the position. The salary offer will be based on the candidate’s number of years experience in the exact or comparable position and additional preferred qualifications will be taken into account.

 

Roles, Responsibilities, and Essential Duties

1. Client services are provided under Director and Social Services Supervisor:

• Provide supporting advocacy, referral and information connecting to entitlement/benefits counseling, health and mental health care, food assistance and housing, caregiver referrals as well as other program components as required by program guidelines
• Perform annual assessments and make home visits to homebound seniors to identify their needs, link them to services and provide ongoing social contact
• Document services provided and maintain accurate client records, written and electronic and enter into client database(s) in a timely manner, according to program and agency guidelines.
• Work with onsite nurse to coordinate medical care and provide medication management
• Ongoing appointment coordination and reminders
• Emergency assistance and outreach if needed
• Provides Wellness calls and Telephone Reassurance calls
• Assist with signing up new  members, client registration and complete annual assessments, re-registrations, and health indicator program requirements

 

2. Aging Services Team member:

• Attend staff meetings, supervision sessions, training programs and case conferences
• Participate in program assessment and improvement plans
• Assist in daily oversight of senior center and respond to emergencies
• May be asked to assist with lunch tickets distribution and front desk if needed
• Assist with outreach and engagement

 

3. Remote Duties:

• If necessary, provide services remotely
• Meet with clients as needed at senior center for document drop off /pick up of documents for review and assistance from homebound clients if they are unable to complete drop off at the center

4. Other duties as required.

 

Qualifications/Educational Requirements:

• High school diploma required
• Relevant experience working in a professional environment with older adults
• Fluency in Spanish is a must

 

Skills, Knowledge and Abilities:

• Sensitivity to the strengths and needs of older adults
• Strong work ethic
• Ability to multi-task and work in a fast-paced environment
• Ability to write concise and clear case notes
• Ability to communicate with clients who may have disabilities (physical, hearing impairment, visual) and/or mental illness

 

Computer Skills:

• Able to use Microsoft Office Suite programs
• Able to use or learn electronic databases
• Able to use DFTA PeerPlace ( training will be provided)

 

Physical Requirements:

• Ability to circulate in lunch room for about an hour a day and to greet clients in hallway to accompany to office
• Preferred: ability to walk and stand frequently
• Ability to travel to homebound clients and hospitals if needed

 

Work Environment:

• Senior center environment/NYCHA facility
• Shared office space/ second floor accessible by elevator
• Occasional home visits and fieldwork to accompany participants to appointments or to follow up post-hospitalization

 

 

 

LSNC West 65th Street Senior Center (indoor/outdoor)

 

 

Employee Benefits :

• Medical/Dental/Vision

• Life Insurance/Commuter benefits/Employee Assistance Program (EAP)/Flexible Spending Accounts

• 403B Thrift Retirement Plan

• 12 Annual Sick Days

• 12 Agency Holidays

• 20 Days or 4 Weeks of Paid Time off and an additional week (5) days after 5 years of employment

• Total of more than 6 weeks (a month and half) of paid time off

 

We are committed to building an inclusive workplace community grounded in respect for differences. We support hiring a broadly diverse team of qualified individuals who will contribute to our organizations.

 

Goddard Riverside and Isaacs Center provide equal employment opportunities to employees and applicants for employment without regard to race, color, religion, creed, gender, national origin, age, disability, marital or veteran status, sexual orientation, gender identity or any other characteristic protected by federal, state, or local law.

 

The intent of this job description is to provide a representative summary of duties and responsibilities that will be required of this position and title and shall not be construed as a declaration of the specific duties and responsibilities of any particular position. Employees may be requested to perform job related task other than those specifically presented in this description. This job description does not constitute an employment agreement between the employer and employee and is subject to change by the employer. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the job.