Case Aide / Business Support

Express Employment Professionals is a professional staffing company dedicated to helping local businesses find local people. We are currently staffing for a health insurance company located in Grand Junction. CO. They are immediately seeking a Hybrid Case Aide to support Case Managers / Community Health Workers. This is a full-time, 6 month, temporary assignment with possibility of extension. Monday - Friday typically 8am - 5pm (some occasional evenings, weekends & overtime may be required) after training period will transition to 3 days in office and 2 days work from home! $18.00/hr

General Statement of Duties:

Supports corporate objectives by professionally representing the health insurance Single Entry Point (SEP) to customers and visitors in a high profile position. Utilizes a general knowledge of administrative support, excellent customer service, and solid conflict management skills to provide an excellent virtual first impression of the health plan and corporation.

Essential Duties and Responsibilities:

1. Utilizing a professional and courteous demeanor, provide excellent customer service for customers and various internal departments and individuals in accordance with the mission, and values of the company.
2. Respect confidentiality and maintain confidences. The ability to maintain confidentiality is a critical and essential component of this position.
3. Serve as Case Aide and provide administrative support to Case Managers/Community Health Workers as needed.
4. Frequently handles difficult situations with individuals of varying emotional states. Responsible for diffusing the situation, intervening as appropriate, and ensuring clients and their families are cared for as much as possible. Utilize on-site personnel, security, or other resources as needed.
5. Provide first point of contact coverage virtually in a cordial and professional manner. Determine their needs and provide information and/or notify the appropriate individual.
6. Receive and route incoming calls as needed to ensure effective customer phone service. Respond to internal and external contacts in a patient, friendly and helpful manner, often working to diffuse tense situations.
7. Maintain accurate and updated resource materials.
8. Provide additional administrative duties such as preparing communications, printing labels, and faxing documents. Performs other administrative support duties as necessary.

Location: Requires the incumbent to reside in the SEP service area.

Requirements:

• High School Diploma or equivalent, or the combination of education and experience that would enable performance of the full scope of the position.
• Prefer 1-2 years college experience.
• Requires a minimum of 2 years of experience providing service in a fast paced environment.
• Requires previous experience dealing with the public and using conflict management skills to diffuse and potentially intervene in tense situations.
• Requires general computer experience.
• Requires a quiet disruption free workspace at home
• Requires reliable internet service