Care Coordinator Team Lead

The future of healthcare relies on the brightest minds and biggest hearts. Join us and be part of the team building tomorrow's healthcare. Work for a fun, fast-growing company that is revolutionizing the way skilled nursing facility (SNF) care is delivered. We pride ourselves on our culture, robust career advancement opportunities, and uncompromising dedication to our teammates.

JOB DESCRIPTION

The Care Coordination Team Lead will be responsible for clinical leadership and direct line management of CRC’s transitions of care and post-discharge care coordination program. CRC’s program specifically aims to support patients in the transition from SNF to home allowing patients to avoid rehospitalization, thrive at home, and progress toward desired outcomes. The Team Lead will manage the day-to-day delivery of care coordination services to include telephonic outreach, patient-centered assessment, and intervention utilizing processes and tools that promote communication and exchange of information between care settings.

Team Management

Provide care management and coordination services through the management of a team of fully remote care coordination nurses

• Identifies and participates in the development of ongoing orientation, educational, and training programs for the care coordination department
• Assist with the hiring, training, development, and management staff to ensure that a qualified staff exists to meet program objectives
• Plan, assign, direct, and review work of staff
• Determine personnel, material, and resources needed to accomplish program goals

Clinical Leadership

Provide clinical leadership for the transition of care and care coordination program by serving as an educator, role model, advocate, and change agent to enhance patient care and staff competency

• Develops, implements and monitors standardized protocols for team activities to facilitate integrated, proactive care coordination and management
• Plan and monitor care coordination operations, work methods, procedures, workflow and standards for quality and quantity of work, including staffing standards
• Oversight and evaluation of clinical processes to ensure continuous review and improvement of process workflow
• Monitors and assess external environment and internal trends and practices. Adopts and implements industry evidence-based best practices where applicable

Education and Experience:

• Must be a Licensed Practical Nurse (LPN) or Registered Nurse (RN) with an active US license
• A minimum of three (3) years of care coordination, care management, transitions of care, or managed healthcare experience with at least one (1) year of line management responsibility including clinical operations required
• Experience managing a clinical team remotely preferred
• Experience working in primary care, chronic condition care management, skilled nursing facility care management, or post-discharge transitions/coordination required
• Experience administering care coordination for Medicare beneficiary population preferred
• Proficiency in applicable Federal, state, and third-party care management regulations required
• Operational and process improvement experience preferred

Competencies, Knowledge and Skills:

• Proven leadership in successfully implementing new strategies, change management, team building, motivating staff with enthusiasm and compassion, communicating skills across disciplines.
• Strong ability to teach best practice and engagement strategies for successful member participation (including motivational interviewing, best practice engagement techniques)
• Knowledge and experience with electronic medical record (EMR) and Care Management technology
• Understanding of current Medicare compliance requirements.
• Willingness to perform Care Manager duties as needed
• Passion for serving geriatric populations and their families
• Display a customer service, patient-focused orientation
• Strong collaboration and conflict resolution skill sets
• Strong project management skills
• Strong decision making and problem-solving skills
• Strong process and analytical skills
• Exceptional communication skills (both written and verbal) with the ability to present information in a variety of different formats to all levels
• Ability to develop, prioritize and accomplish goals/time management

Pay: $65,000 - $80,000 a year (depends on experience)

Job Type: Full-time

Pay: $60,000.00 - $80,000.00 per year

Benefits:

• 401(k)
• Dental insurance
• Employee discount
• Flexible schedule
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• Monday to Friday
• No nights
• No weekends

Work setting:

• Hybrid work

Application Question(s):

• Do you have prior experience in medical, behavioral, or post-acute provider group setting with multi-market/state operations?
• Do you have an active clinical license such as an LPN or RN?
• Do you have at least 1 year of experience managing clinical teams?

Education:

• Bachelor's (Required)

Work Location: Remote