Care Coordinator - Nyc

Atria is a revolutionary healthcare movement. We constantly ask and answer one question: What is biologically possible—now and in the future?

Composed of the Atria Academy of Science and Medicine, the not-for-profit Atria Health Collaborative and The Atria Institute in New York City, we unite the world’s leading medical minds, cutting-edge technology, and breakthrough science to deliver proactive, preventative care to our patients, and to democratize access to modern medicine globally.

Our mission is to make healthspan and lifespan equal for all by translating science into medicine in real-time.

At Atria, we are recruiting for a Care Coordinator. This is an exciting opportunity to use your superior administrative and customer service skills to support the best possible experience for our members.

We are seeking great talented people to join our team. If you are exceptional at what you do and would love the opportunity to make a massive positive impact with a well-capitalized start-up that aims to change the world, we would love to explore this opportunity with you.

Specifically, you will:

• Function as the main point of contact for administrative issues and build strong relationships with our members. Work to make every interaction the best possible one it can be.
• Accurately and efficiently schedule appointments, referrals, telemedicine, and other interactions for clinical staff and membership. Ensure the loop gets closed and communicated appropriately.
• Assist with procuring medical records and follow-up notes from external practices.
• Utilize an EMR and other databases to provide appropriate records for clinical interactions and maintains these records with the highest degree of confidentiality
• Support all clinicians by performing secretarial and administrative duties under general supervision, utilizing knowledge of medical terminology and hospital, clinic, or laboratory procedures
• Become an expert of the Institute’s technology, processes and best practices to support the clinical staff and assure the best possible member experience
• Triage member inquiries in a professional and efficient manner
• Salary: $70,000 - $85,000

Requirements

• Associate’s or Bachelor’s degree required
• 5+ years customer service experience in a hospitality or membership role with in-person interaction required
• Experience in Health Information Management/EMR (Electronic Medical Records) processes preferred
• Passionate about accuracy, customer service, and protecting confidential information
• Effective and professional business communication using email and phone
• Knowledge of HIPAA Privacy & Security preferred (will train)

Atria requires all employees conducting in person work at its NYC offices to be fully vaccinated against COVID-19 and submit proof of vaccination before their start date. If you are unable to be vaccinated for medical or protected religious reasons, you can seek a reasonable accommodation.

Atria is proud to be an equal opportunity employer. We do not discriminate against any employee or applicant on the basis of race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression, veteran status, or any other status protected under federal, state, or local law. Atria believes that diversity and inclusion among our team is critical to our success, and we seek to recruit, encourage, and retain the most talented people from a diverse candidate pool.

Benefits

At Atria, we are proud to offer every member of the Atria team:

• Excellent health and wellness benefits, 100% paid by Atria
• Time to give back and make an impact in underserved communities