Address
Form of workJob: Patient Care Coordinator III
Duration: 6+ months
Location: Fairfax, VA 22031 (100% onsite)
Shift: 10:00 am-8:30 pm Shift (4 days per week, 10-hour shifts)
Rotating Weekends and Holidays are required
Candidates will work Saturday and Sunday every other weekend.
Description:
Medical terminology exp required - EMT experience works well for this role.
These candidates will be working on the team to coordinate patient transfers within the *** system locations.
Patient Care Coordinator III will provide industry-leading clinical coordination and facilitation services to meet the healthcare needs of patients entering the system.
The CallCenter team supports these services by coordinating and facilitating patient throughput via telecommunications, clinical documentation, clinical triage, and various software modalities.
For the Call Center to operate effectively, the Care Coordinator III must be highly organized, and be able to communicate effectively in person and over multiple written and verbal electronic modalities.
Furthermore, Care Coordinator III works in a dynamic and focused environment, so a collaborative attitude is a must.
In addition, there must be a demonstrated proficiency in Call Center Operations, medical knowledge, and hospital policies and procedures.
Job Responsibilities Answer, intake, and mitigate calls for service on Specialty Lines. Interpret patient conditions, complaints, and diagnoses to route the patient to the appreciated sub-specialty service at client facilities.
Coordinate with physicians, nurses, and other staff to affect smooth admission processes.
Read, review, and interpret multiple documents requesting services.
Interact with client facility staff over the telephone to intake calls.
Maintain multiple databases pertinent to their service line.
Accurately input the calls for service in a Computer Aided Dispatch (CAD) system when required Accurately searches and inputs patient information into client Electronic Health Records (EHR).
Document and report on activities throughout each shift on various spreadsheets, worksheets, and email formats.
Notify management of problems, concerns, and compliments received in real-time.
Generate performance reports using computer software.
Maintain a neat, well-organized, safe, and healthy work environment.
Perform other duties as assigned Additional Requirements
Education:
High School or GEDExperience: 2 years of call center clinical education/experience equivalent to an EMT or higher (Preferred)
Skills:
Exceptional attention to detail Able to operate effectively both individually and in a team environment Effective written, spoken, and interpersonal communication skills Ability to sort, prioritize, and act on information received from various written and/orverbal sources in a fast-paced environment Basic knowledge of medical terminology
TB_HL
Duration: 6+ months
Location: Fairfax, VA 22031 (100% onsite)
Shift: 10:00 am-8:30 pm Shift (4 days per week, 10-hour shifts)
Rotating Weekends and Holidays are required
Candidates will work Saturday and Sunday every other weekend.
Description:
Medical terminology exp required - EMT experience works well for this role.
These candidates will be working on the team to coordinate patient transfers within the *** system locations.
Patient Care Coordinator III will provide industry-leading clinical coordination and facilitation services to meet the healthcare needs of patients entering the system.
The CallCenter team supports these services by coordinating and facilitating patient throughput via telecommunications, clinical documentation, clinical triage, and various software modalities.
For the Call Center to operate effectively, the Care Coordinator III must be highly organized, and be able to communicate effectively in person and over multiple written and verbal electronic modalities.
Furthermore, Care Coordinator III works in a dynamic and focused environment, so a collaborative attitude is a must.
In addition, there must be a demonstrated proficiency in Call Center Operations, medical knowledge, and hospital policies and procedures.
Job Responsibilities Answer, intake, and mitigate calls for service on Specialty Lines. Interpret patient conditions, complaints, and diagnoses to route the patient to the appreciated sub-specialty service at client facilities.
Coordinate with physicians, nurses, and other staff to affect smooth admission processes.
Read, review, and interpret multiple documents requesting services.
Interact with client facility staff over the telephone to intake calls.
Maintain multiple databases pertinent to their service line.
Accurately input the calls for service in a Computer Aided Dispatch (CAD) system when required Accurately searches and inputs patient information into client Electronic Health Records (EHR).
Document and report on activities throughout each shift on various spreadsheets, worksheets, and email formats.
Notify management of problems, concerns, and compliments received in real-time.
Generate performance reports using computer software.
Maintain a neat, well-organized, safe, and healthy work environment.
Perform other duties as assigned Additional Requirements
Education:
High School or GEDExperience: 2 years of call center clinical education/experience equivalent to an EMT or higher (Preferred)
Skills:
Exceptional attention to detail Able to operate effectively both individually and in a team environment Effective written, spoken, and interpersonal communication skills Ability to sort, prioritize, and act on information received from various written and/orverbal sources in a fast-paced environment Basic knowledge of medical terminology
TB_HL
