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SalaryWednesday-Saturday (10 hour shifts) : Excellent opportunity to join Comfort Keepers the leading senior care company in the greater Memphis, Western Tennessee and Northwest Mississippi area. The Care Coordinator assigns and schedules caregivers based on client plan of care and serves as the primary interface between caregivers and clients. She/he follows up with clients to assess client satisfaction and caregiver performance. She/he interacts with clients and family members to address concerns and determine best utilization of resources for optimal client care. CUSTOMER SERVICE experience is needed.
Job Description:
- Schedule and match Clients and Caregivers based on Client needs and caregiver skills.
- Communicate new assignments and/or schedule changes to Clients and Caregivers
- Utilize computer and scheduling software to keep track of caregiver schedules and assignments
- Communicates directly with Clients and manages Client satisfaction
- Communicates directly with Caregivers and contributes to Caregiver satisfaction with support from Human Resources
- Utilizes technology to track critical dimensions of service
- Participates in rotating "on call" assignments to manage Client and Caregiver problem resolution after hours.
- Interacts with family members to address problems, concerns, and best utilization of resources for optimal client care.
- Performs other related duties as required by the Care Coordination Manager.
Benefits Include:
- Full time position with Competitive Compensation
- Medical, Dental, Vision benefits and more
- Paid Vacation
- Holiday Pay
- 401K plan with employer match
- HSA account with company contribution
Requirements:
- Experience scheduling, healthcare, or social work/case management preferred
- Excellent communication and phone skills
- Exceptional time-management skills
- Ability to multitask and work in a fast paced, high caseload environment
- Computer skills including Microsoft Windows, Word, and Excel
- Experience with scheduling and/or database management software
Required Skills:
- Must be proficient in analyzing data and correlating qualitative assessments.
- Must have excellent phone skills and selling skills.
- Exceptional time-management skills.
- Must know how to prioritize to achieve desired results.
- Must exercise good judgment.
- Exceptional interpersonal andcommunication skills.
- Strong computer skills.
- Must be self-directed/able to work independently.
- Must be comfortable with multi-tasking.
Job Type: Full-time
Benefits:
- 401(k) matching
- Dental insurance
- Health insurance
- Health savings account
- Life insurance
- Paid time off
- Referral program
- Vision insurance
Schedule:
- 10 hour shift
- Day shift
- Evening shift
- Every weekend
- Holidays
- Night shift
- On call
- Overtime
- Weekends only
Experience:
- Customer service: 2 years (Preferred)
- Computer skills: 2 years (Preferred)
Job Type: Full-time
Pay: $17.50 - $20.00 per hour
Expected hours: 40 per week
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Employee discount
- Health insurance
- Life insurance
- Paid time off
- Vision insurance
Schedule:
- 10 hour shift
- Extended hours
- Overnight shift
- Overtime
- Rotating weekends
Work setting:
- Call center
- In-person
- Office
Ability to Relocate:
- Memphis, TN 38119: Relocate before starting work (Required)
Work Location: In person
