Care And Shelter Manager

Salary : $111,514.82 - $135,537.57 Annually
Location : Santa Rosa, CA
Job Type: Full-Time
Job Number: 23/12-3084-O
Department: Human Services Department (HSD)
Opening Date: 12/28/2023
Closing Date: 1/16/2024 11:59 PM Pacific
Position Information
Are you a leader in disaster response and preparedness looking for an opportunity to
implement strategic change within our community?If so, join the County of Sonoma Human Services Department (HSD) as our next Care and Shelter Manager!
Starting salary up to $64.94/hour ($135,537/year) plus a competitive total compensation package*!
The Care and Shelter Manager in the Human Services Department is responsible for leading the internal HSD disaster response/preparedness team and coordinating efforts to prepare HSD to deal with a wide range of emergency incidents. This includes leading the provision of mass shelter services to residents of Sonoma County during times of disaster and related evacuation orders. HSD and the Care and Shelter Manager work closely with staff from the Sonoma County Department of Emergency Management (DEM), the California Department of Social Services, the California Office of Emergency Services, and other mutual aid partner agencies in the areas of response, operations, planning, and training. Additional responsibilities include:

• Organizing, hosting, and attending planning meetings with other county departments, cities, agencies, and organizations involved in providing mass shelter services
• Developing and updating plans, annexes, and operational manuals to ensure they reflect current practices for providing mass shelter services
• Training department and other partner organizations staff to ensure they are ready to respond to disaster and mass sheltering events
• Assuming a leadership role during disaster situations, either alone or in combination with others
• Preparing for continuity of HSD programs and operations during times of disaster
• Coordinating the work of Care and Shelter/continuity of operations plan liaisons within HSD divisions to maintain staff readiness to respond in times of disaster
• Procuring, storing, maintaining, and deploying mass sheltering equipment and supplies in preparation for and during mass sheltering events
• Participating in the coordination of prevention and recovery efforts across the county to ensure community needs are met
• Coordinating with HSD and DEM leadership to direct mass shelter operations for the county in times of disaster

The ideal candidate will possess:

• Experience with emergency management and disaster preparedness/response within a governmental, private, multi-agency environment, or non-profit organization
• An understanding of the California Emergency Support Function 6, Mass Care and Shelter
• The ability to incorporate a lens of equity into disaster management planning and deployment to ensure the needs of the county's most vulnerable community members are met
• Significant coursework and/or training in the areas of emergency management and mass shelter operations, including training on the National Incident Management System (NIMS) and the California Standardized Emergency Management System (SEMS)
• Experience or training using Juvare WebEOC software or a similar software program to manage resource requests, shelter status updates, time reporting, and record-keeping functions of mass shelter operations
• Effective interpersonal skills and the ability to work collaboratively with cross-functional teams and lead cross-sector change initiatives
• Excellent written and oral communication skills with the ability to convey information to a broad range of audiences
• Experience effectively leading a team, with the ability to identify areas of improvement and organizing resources to achieve team objectives
• The ability to remain calm and professional during times of great urgency and high stress
• A passion for serving the citizens of Sonoma County during times of disaster
• The ability to create a clear sense of direction by offering clarity around goals and objectives
• Microsoft Office skills, including Outlook, Word, PowerPoint, and Excel

About the Human Services Department (HSD)
HSD fosters a positive work environment, where our commitment to providing opportunities for advancement is strengthened by a robust staff development program. We believe in the merits of work/life balance and enjoy the satisfaction of knowing that our work contributes to the betterment of our community.
As the largest agency in Sonoma County government, our mission is to protect vulnerable children and adults, and to promote maximum independence and well-being for individuals and families. HSD is responsible for child and adult protective services, veteran services, and administration of state and federal programs, including CalFRESH, CalWORKs, Medi-Cal, and In-Home Supportive Services. The department is dedicated to providing high-quality, client-focused, cost-effective services and values the diversity, integrity, teamwork, leadership, and accountability of all staff in accomplishing the mission of the department.
The Department works collaboratively at the federal, state, and local levels to find creative solutions to support the well-being of individuals, families, and the community. To meet that goal, the department has fostered strong relationships with other public and private sector partners, including other government agencies, community-based organizations, and business leaders. For more information regarding HSD's services please visit .
What We Offer
Working at the County of Sonoma offers expansive opportunities for growth and development, the ability to be a part of a challenging and rewarding work environment, and the satisfaction of knowing your contributions work to better our shared community. You can also look forward to flexible work arrangements and excellent benefits* including:

• Hybrid Telework - A schedule that meets the needs of our staff, department operations, and the communities we serve may be available depending on the assignment
• Salary Advancement - A salary increase after 1,040 hours (6 months when working full-time) for good work performance; eligibility for a salary increase for good performance every year thereafter, until reaching the top of the salary range
• Paid Time Off - Competitive vacation and sick leave accruals, 12 paid holidays, and an additional 8 floating holiday hours per year
• County Paid Health Premium Contributions - 100% premium contribution for the majority of employee-only and employee + family health plan options
• Staff Development/Wellness Pay - Annual benefit allowances of up to $2,000 and ongoing education/training opportunities
• Post-Retirement Health Reimbursement Arrangement - County contributions to help fund post-retirement employee health insurance/benefits
• Retirement - A pension fully integrated with Social Security
• Paid Parental Leave - May be eligible for up to 8 weeks (320 hours) after 12 months of County employment

*Salary is negotiable within the established range. Benefits described herein do not represent a contract and may be changed without notice. Additional information can be found in the and our .
This recruitment is being conducted to fill a Care and Shelter Manager position. This employment list may also be used to fill future full-time, part-time, or extra-help (temporary) positions as they occur during the active status of the list. Qualified County employees who wish to be considered for future positions should consider applying to this recruitment. The Civil Service title for this position is Program Development Manager.
APPLICATION SUBMISSIONS REQUIRE THE SUPPLEMENTAL QUESTIONNAIRE BE COMPLETED.
Minimum Qualifications
Education: Any combination of education and training which would provide the opportunity to acquire the knowledge and abilities listed. Normally, significant college level coursework in social work, gerontology, public administration, business administration, economics, psychology, sociology, or a closely related area would provide this opportunity. A minimum of a Bachelor's Degree and in some cases a Master's Degree in a field related to the assigned division is highly desirable and may be required for some positions.
Experience: Any combination of training and experience which would provide an opportunity to acquire the knowledge and abilities listed. Normally, four years experience providing various social, employment, counseling, or related services, including at least two years in a supervisory, planning or administrative capacity would provide such opportunity.
Specific experience related to the assigned program may be required for designated positions.
License: Possession of a valid driver's license at the appropriate level including special endorsements, as required by the State of California, may be required depending upon assignment, to perform the essential job functions of the position.
Knowledge, Skills, and Abilities
Considerable knowledge of: the legislation and laws which regulate the operations of assigned human services or child support programs and activities; techniques, principles and work of the assigned division; the principles and practices of program planning and evaluation, needs assessment, and research methodology; the principles and practices of grant preparation and review; contract development and monitoring practices and standards; community resources and service agencies, including both private and other public agencies; social and economic problems which call for the use of public and private county services; principles and practices of casework methodologies; the principles and practices of public economic assistance and services programs; modern methods of human services administration; the principles and practices of personnel management, employee supervision, and training; budgeting and financial analysis including governmental sources of funding.
Ability to: plan, organize, coordinate, and manage the program operations, development and planning functions within assigned program(s); develop, monitor, and ensure maintenance of reasonable performance standards; select, train, and supervise staff; develop, analyze, and monitor the planning, RFP and contracting process; develop and manage community relations and support activities for assigned programs; develop, evaluate, and analyze operational policies and procedures; analyze problems and complaints and identify solutions; prepare, interpret and evaluate a variety of narrative and statistical data and reports; communicate orally and in writing on a variety of issues; understand, interpret and apply procedures, laws, rules and regulations as they apply to assigned area; ensure proper compliance with federal, state and local guidelines, policies, goals, rules and regulations; develop and maintain harmonious relationships with employees, public officials, community groups, other agencies and the general public.
Selection Procedure & Some Helpful Tips When Applying

• Your application information and your responses to the supplemental questions are evaluated and taken into consideration throughout the entire selection process.
• You should list all employers and positions held within the last ten years in the work history section of your application. Be as thorough as possible when responding to the supplemental questions.
• You may include history beyond ten years if related to the position for which you are applying. If you held multiple positions with one employer, list out each position separately.
• Failure to follow these instructions may impact your competitiveness in this process or may result in disqualification.

Please visit to review more detailed information about the application, examination, and department selection processes.
APPLICATION SUBMISSIONS REQUIRE THE SUPPLEMENTAL QUESTIONNAIRE BE COMPLETED.Responses to supplemental questions will be scored using position-specific criteria. Please provide specific and detailed responses of a reasonable length to allow for a thorough assessment of your qualifications. Responses that state "See Resume" or "See Application" may be considered insufficient and therefore may not be scored.
The selection procedure will consist of the following examination:
An Application & Supplemental Questionnaire Appraisal Examination(weight 100%) will be conducted to evaluate each applicant's application and supplemental questionnaire for satisfaction of minimum qualifications (pass/not pass); and for educational coursework, training, experience, knowledge, and abilities which relate to this position. Each applicant will be evaluated based on the following criteria:

• Relevance of work history, related experience, and achieved level of education and/or training as described in the application and responses to the supplemental questions.

Candidates demonstrating possession of the minimum qualifications will be placed on an employment list in order of most qualified to least qualified based on the achieved score received in the Application & Supplemental Questionnaire Appraisal Examination which evaluates the education, training, experience, skills, knowledge, abilities, and other qualifications that you demonstrate in your application and/or response to the supplemental questionnaire. Please be aware that resumes and cover letters are not typically evaluated in the Application & Supplemental Questionnaire Appraisal Examination. Scores may be adjusted based on such factors as the number of candidates, anticipated vacancies, past practice, and natural breaks in the scores...