C.a.r.e Account Manager

Job Description: C.A.R.E Account Manager

Overview:

The Account Manager at HPL Apollo is instrumental in fostering business growth through strategic customer attention, retention, and expansion initiatives. Working within an international commercial and operational team, this role focuses on enhancing profitability through existing accounts and setting industry-leading standards in Sales and Customer Service. The Account Manager will be key in nurturing business relationships, improving process efficiency, and ensuring profitability through close collaboration with customers, airlines, and vendors.

Key Responsibilities

• Strategically grow sales by enhancing the gross profit of current accounts.
• Cultivate and maintain positive customer relationships.
• Collaborate on space management with airlines alongside gateway and Airfreight Exports.
• Ensure consistent communication with customers to fulfill service requirements.
• Identify and pursue new sales opportunities for business expansion.
• Facilitate customer visits in coordination with outside sales teams.
• Prepare and electronically present quotations to customers, following up on all communications.
• Work with management and outside sales to strategize and implement the best company practices.
• Review pricing for existing customers to maximize profitability.
• Oversee Request for Proposal (RFP) processes to ensure competitive offerings.
• Regularly update the company CRM (e.g., Salesforce) with commercial activities.
• Serve as the primary liaison for assigned Key Accounts, aiming for growth and satisfaction.
• Ensure cohesive service strategies for key customers across different branches and/or countries.
• Develop customer appreciation initiatives in collaboration with sales teams.
• Create and distribute presentations about the company for internal and customer-facing purposes.

About You:

• You have a minimum of 2 years in operational and/or sales roles within the logistics or perishables industry and you've demonstrated a track record of reliability and success.
• You're well-versed in using Warehouse Management Systems (WMS) and proficient with Microsoft Outlook and Office suite. Your comfort with technology streamlines processes, enhances productivity, and ensures you're always on top of your game.
• You thrive in collaborative environments, understanding that the synergy of a team brings out the best in every project. Your ability to work alongside others, share insights, and foster positive relationships makes you stand out.
• You have excellent communication skills; you articulate ideas clearly and confidently engage with colleagues and clients alike.
• You are eager to learn and grow, you're always on the lookout for opportunities to advance your skills and knowledge. Your ambition drives you to take on challenges with a leadership mindset, inspiring those around you.
• Your actions are guided by a strong sense of customer service, aiming to build lasting relationships and exceed expectations. You understand that at the heart of every successful business is a happy customer.
• Your excellent communication skills set you apart, especially your fluency in Spanish, which is crucial for interacting effectively with our teams and clients in Central and South America. This language skill enhances your ability to understand and meet the needs of our diverse customer base, ensuring smooth and efficient communication across all levels of our operation.

Position Details:

• Job Type: Full-time
• Salary Range: 75K-95K
• Benefits:

• Health, Dental and Vision insurance
• Paid time off
• Flexible work schedule
• Cellphone reimbursement when applicable

• Supplemental Pay: Commission-based incentives
• Schedule: Monday to Friday with weekend availability as needed
• Work Location: Los Angeles, CA

Join us in driving the next phase of our growth while building a rewarding career in a role where your contributions have a direct impact on our success.

HPL Apollo is dedicated to creating an inclusive workplace where diversity is not only recognized but celebrated. We are proud to be an equal opportunity employer, welcoming applications from all qualified individuals regardless of race, color, religion, sex, national origin, age, disability, veteran status, gender identity, or sexual orientation. Our commitment extends to comply with all federal, state, and local employment laws, including but not limited to the Fair Labor Standards Act, the Americans with Disabilities Act, the Family and Medical Leave Act, and the Fair Chance Initiative for Hiring where applicable. We believe in providing a work environment free from discrimination and harassment, where every employee feels valued and respected. HPL Apollo supports and adheres to the principles of fair employment practices and affirmative action.