Address
Form of work
SalaryESSENTIAL FUNCTIONS:
- Answer incoming calls, screen calls, transfer to correct extension. Help callers with questions re: department Fax #’s, directions, clinic hours, etc. Data entry, take credit card payments over the phone, and paging over intercom. Customer Service with a smile.
ADDITIONAL RESPONSIBILITIES:
- Print patient payments that need to be transferred to CPSI and send to Financial Counselor and Business office, run CC machine, data entry for write-offs, adjustments and charges. Keep a total of all calls daily. Other duties as assigned.
KNOWLEDGE/SKILL/ABILITIES:
- Able to answer continuous incoming calls, Multi-tasking, knowledge of departments and what their function is, basic computer skills, data entry experience, customer service skills
AGE-RELATED COMPETENCIES: Demonstrates the basic knowledge and skills necessary to identify age-specific patient needs appropriate for this position.
Information Management: Treats all information and data within the scope of the position with appropriate confidentiality and security.
Risk Management/Quality Management/Safety: Cooperates fully in all Risk Management, Quality Management, and Safety Activities and Investigations.
MINIMUM POSITION QUALIFICATIONS:
- Education
- Work Experience
- Training
- License/Certification
ENVIROMENTAL CONDITIONS: Work environment can consist of daily patient contact, which may include exposure to blood, or other body fluids.
